[Resolved] Indian Oil Corporation [IOC] — Gas cylinder not being supplied

sarannaras

from Hyderabad, Telangana

Address:	Bangalore, Karnataka, 560084
Website:	www.iocl.com

I booked Indane cylinder on .2016,
Booking reference no 431596 (Consumer No 20533, Murali Enterprised Indane Gas Agency, KalyanNagar Bangalore)
Since then, the Cash memo has been generated twice but cylinder has not yet been delivered

Nobody picks up when i try to call the Agency to find out why they are canelling my bookings.
Nobody has called to explain either.
Lodged a complaint on[protected] : complaint number 2550429

Cash memo details are:
1 431596 dated 8th Feb 2016
Cash Memo generated on 11th Feb and Cancelled on 13th
2 435005 dated 13thth Feb 2016
Cash Memo generated on 18th Feb and Cancelled on 19th

I have again booked vide Booking number 439718
Please help resolve the inefficiency

Regards
Saravanan

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Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Feb 29, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .