Indian Oil Corporation [IOC] — Gas cylinder not getting delivered after so many tries

Address:

560103

Hi,

My consumer number 85242.

Hi have done a booking on 18th dec 2016, booking no: 634831 for which cash memo was generated with id [protected].

On 1st jan i received the sms that cycle is delivered with cash memo no [protected] but i have not received any cylinder. For which i raised a complain, complain no : 2873827 but till now no response on the same.

Again i did a booking 10th jan 2017, with ref no : 650299, and cash memo [protected] generated on 12th jan 2017. On 16th jan 2017 i received sms that my booking is cancelled.

After that when i tried contacting online toll free number for complain, i have been told to go to agenecy and then call toll free number.

Well i went to my agency kk indane enterprises, outer ring road, on 19th jan 2017, and there they told that address details in my records are not correct and cylinder is going to some other area.

Let me inform to you that the cylinder from the same agency is being delivered to my current address since last 3 years, and now agency is giving this excuse.

Well agency guys told me that they will correct the records and the cylinder will be delivered tomorrow 20th jan 2017. And i have been provided the delivery guy details named palini : with mobile number [protected].

Since friday 20th jan 2016, i am calling the delivery guy daily and daily he says he will come today and he never comes.

Let me update you about the the delivery guy palini. He is delivering the cylinder to my home for almost more than 1 year. And every time he ask for extra amount which we usually give. (Around 30-35 rs more than the bill amount) and last time he asked us the diwali bonus 1 month before the diwali itself. We were not having money and we told that we will give you next time. And bingo after that incident not even a single cylinder is delivered to us.

Request indane to look into the matter and help us with these situations.

Do we have to be scared and live with mercy of these delivery guys and do your customer have some respect.

I will be raising this issue against higher authorities as well.

Please help.