Indian Oil Corporation [IOC] Indane Gas — online payment successful, booking status cancelled. refund not got

Address:

Ghaziabad, Uttar Pradesh, 201309

Dear sir,
I have booked refill cylinder on 26th july 2019. Amount deducted from my pnb account but transaction was not displayed in history of iocl website and i called up my distributor and they confirmed that, they didn't received any amount for refilling the cylinder, it was for the amount rs. 634.5/-. The booking was cancelled. I have filed online complaint (Complaint no: 1-[protected]) on this. But no positive reply i got from them.
Please help me to get my money back. Please help me here. Its been pending more than a month time.

Name: rekha devi
Consumer no : cx25040786
Distributer : shiv sai indane sewa
District : ghaziabad
State : uttar pradesh
Amount paid : 634.5
Date: 26july, 2019
Order no. :[protected]Through transaction sms)
Ref num #[protected] (Through transaction sms)

Regards,
Rekha devi