Indian Oil Corporation [IOC] — Indane LPG cylinder misuse

Address:	700084
Website:	31, Baroda Ave, Garia Park, Baishnabghata Patuli Twp, Patuli, Kolkata, West Bengal 700084

I am a regular customer of Indane LPG and have been availing the services for the last 12 years.

I want to make a severe complaint against the distributor Baghajatin Gas Service, 31 Baroda Avenue, Garia Park, Baishnabghata Patuli Twp, Patuli, Kolkata, West Bengal 700084
Phone:[protected].

I had booked a cylinder on March 28th and immediately i got a confirmation on phone via sms regarding the booking, after two days ie on March 30th i received a SMS saying that my cylinder has been delivered with the cash memo but i didnt receive any cylinder at my house.

Further when i tried calling the agency the phone keeps on ringing and no one picks up the phone this happened for 3 consecutive days, as i have elder parents at home and they are not in a position to travel to the agency i repeated called the agency and the phone just keeps on ringing.

I called up the Indane customer care (Toll free[protected] and complained about it and they gave me a complaint number 3011269 and said it will be solved within 48 hours.)

Five days have passed and i havent received my cylinder yet, where as the booking has been done on March 28th ...if i have not got the cylinder how the sms came showing that the cylinder has been delivered?

When i enquired in my locality i found out that the van people who comes to deliver the cylinders sell the cylinders at a higher cost to local people and make money.

If this is the racket which goes on then obviously the cylinder which has been booked by consumers will get delayed or misused and we wil be the sufferers.

Request the concerned authorities to please stop this misuse issue and help us get our cylinders on time through confirmed booking through IVRS as we are registered with Indane.

Thanks.