[Resolved] Indian Oil Corporation [IOC] — Major problem with distributor from last 3 months

Divyamaan shekhawat

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110085
Website:	indianoil.co.in

Dear Concern,

i am facing major issues with 2 of your gas agencies here in Rohini Delhi.
I used to have my connection from Puneet Gas agency in Rohini sec-16 from last 4-5 years, suddenly few months back while booking i got a message that my agency is changed from Puneet to Balaji Gas which is in Sector-5 Rohini, and concerned person told me to contact them to booking.

Since then i have atleast 15 times gone to there respective offices but both are not having any records of mine. They are asking for Gas booking slip which we use to receive with delivery, i have explained them that nobody keeps that slip. I have checked personally also i dont have that slip. I have shown them the booklet which i initially got but they are not understanding.

From last 3 months i am unable to book my gas, one side our prime Minister is promoting so much for LPG connection on other hand our stupid gas agencies are not providing LPG cylinders to customers.

My Details are given below-

Name- Divyamaan Shekhawat
Address- I-8, Sai Appt, Sector-13, Rohini, Delhi-110085
Gas connection No- 55245

Kindly get the same sorted asap, before i lose my control and go to consumer court.

Its my humble request kindly get the same rectified and kindly guide your agencies to help customers.

Regards
Divyamaan

Was this information helpful?

No (0)

Yes (0)

Jul 5, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .