Indian Oil Corporation [IOC] — Misbehave by the service provider

Address:

Khordha, Odisha, 751015

Dear sir,
Today I hv visited, swarn filling station, Angina, BBSR to refill fuel in my bike through Sbi debt. Card, when I asked the service provider for payment n swipe my card, then he instructed one of my friend who is with me to take it from a distance place .as every Indian oil workers are present there.
When I ask that person why he didn't do himself or to tell any staff, he argued n insult me. Even I informed one of the staff member.

I asked his name (he replied Sisira) n i told him to report a complaint, but he taking it casually.
My question :- why you engaged these type of people like Gunda / mawali behavior type.
And why u didn't make self service system if you are incapable to serve.

Resolve my problem or else I could take the help of media n other scources.
Reach me @[protected](Pravas)