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Indian Oil Corporation [IOC] — money got deducted but no booking reference no generated

While booking for refill and making payment through online mode, an amount of 683/- got deducted from my bank account but neither Booking reference no got generated nor refill got booked.

Following are the transaction details
Amount: 683/-
Dt: 4/03/2018, 08:24:34
PCA: [protected]:[protected]:Indian Oil Corporation Mumbai IND

Complaint Status


[Mar 21, 2018] Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    49%
    Complaints
    10299
    Pending
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    Resolved
    5077
    Indian Oil Corporation [IOC] Phone
    +91 99 1155 4411
    +91 98 4882 4365
    +91 81 2402 4365
    Indian Oil Corporation [IOC] Address
    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003