Indian Oil Corporation [IOC] — non availability of basic mandatory service of free air

Address:

Jaipur, Rajasthan, 302021

I had gone to shree nath indian oil centre at amrapali circle, vashaili nagar, jaipur 302021 to fill petrol and air in my car at 7 am today. After filling the petrol when i asked for air i was told that the person comes at 9 am. When i told that it should be available whenever the petrol pump is open, i was again told to come after 9 am. When i asked for complaint register i was not given but the person who had filled the petrol was asked to fill the air. He reluctantly agreed and filled the air but without any interest and the psi was at 45 whereas he should have corrected it to 33. He filled it like that only. I tried to ring up the dealer mr pawan whose name was on the board but he did not pick up his mobile. Then i asked for the manager and i was told he is inside. When i asked him, mr jagdish for the complaint book he apologized and he himself filled the air.

It is very disheartening to see such kind of service from such a reputed company from of which i am a regular customer. This is not the first time this has happened in this same petrol station.

May i request you to please look into the matter and take appropriate action so that such incidents don't happen and the basic services which are mandatory are available to the customers at all times without any difficulty.