[Resolved]  Indian Oil Corporation [IOC] — Non delivery of refill

Address:

Ernakulam, Kerala, 683020

Sir,

My consumer no. is CX 23652862 with Pooja Agencies located at Unichira, near Edappally, Ernakulam.

The complaint is that from the time I have taken the connection from the above agency in April, 2016 except for two occassions the delivery has always been delayed by more than 40 days and sometimes upto 60 days. I had last booked for the refill on 05.08.2016 and the reference no. is 698682. Now it is 45 days since I have booked for the refill. When I had called the agency 09.09.2016 for refill they said that it would be delivered after 11th of September. In fact I had seen the person delivering the cylinders in our area between 9th and 10th of Sepetember but I did not get the same. Now when I call your office at Ernakulam they give many reasons for not delivering the cylinder. As I understand the refill should have been delivered within 15 working days and that may come to about 20 days approximately. But that does not seem to be situation with this agency. In fact when I had last called your Ernakulam office about 6 months back regarding the issue I was told that if I am satisfied with the service then I am free to change the agency. Sir, this agency which is nearest to my place of residence is about 3 to 4 kms away from my residence.

You please advise as to what I should do to get the refill in time. It may please be noted that both the cylinders are empty since 9th of september and till date my family are taking food from hotel costing me nearly Rs. 600/- per day which means that I have incurred an expenditure of nearly Rs. 6000/- which a sizeable amount for me being a pensioner.

I therefore request you to do the needful immediately in this regard and also to advise the agency to ensure of the refill within 20 days of booking. Please I request you not force me to go to the extent of taking legal recourse to ensure that I get the refills within the stipulated time.

Thanking you,
Yours faithfully,

A.LAKSHMINARAYAN
Ph No. [protected]