[Resolved]  Indian Oil Corporation [IOC] — Non delivery of refill cylinders and demanding exorbitant delivery charges

Address:

560072

Distributor - Shiv Mangala Enterprises
Consumer Number - CX22289713
Booking reference number - [protected]
Cash memo number - [protected] generated

We booked for the refill cylinder on 12th March through the IVRS but till date the refill cylinder has not been delivered. When we checked on the delivery status, we get message that the cylinders have been delivered for bookings made up to 16th March.
The delivery man has been demanding Rs.20 per cylinder for the refill delivery for the last couple of months which is very high. Since we refused to pay such high delivery charges, last month also we had the same problem where after repeated follow up with the distributor the refill was delivered. The delivery man left the cylinder at the doorstep and refused to keep the cylinder inside the house. There is no rule as per the company that delivery charges need to be paid for the delivery of the refill cylinder. Earlier we have been paying Rs.5/- per cylinder which was ok but now the demand for Rs.20/- looks very high.
I would appreciate if this complaint is being looked into and delivery of the refill cylinder is made at the earliest. Harassing consumers and demanding high delivery charges should be looked into by the company and action against such distributors should be initiated.