[Resolved] Indian Oil Corporation [IOC] — Not getting gas delivery

Narayanankasthuri

from Bengaluru, Karnataka

Address:

560078

My consumer no. is 67604 I had booked for gas refill from Shri Guru Kripa Indane Distributers 6th phase JP Nagar Bangalore and got a SMS that a cash memo has been created and the next day when I called the agency they said gas would be delivered that day but instead of gas that night I got a SMS that my order has been cancelled.on Monday when I called they asked me to rebook again which I did immediately and I was informed I would get my gas the next day but again that night I got a SMS that my booking has been cancelled because the door was locked but we never left the house that day and from our apartment entry ledger we found no delivery man had come that day . The agency keeps saying we will get our gas but no gas has come and we do not know the reason. The general belief here is that our gas is given away to other people but Iwould like Indane to find out and help us.We are Indane user fof the last 40 years first in Delhi and now in Bangalore and so far we have had no complaints. We are old and we would appreciate an early help.Thank you Narayanan

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Aug 6, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .