Indian Oil Corporation [IOC] — not transferring indane gas connection from bangalore to lucknow

Address:

560076

I have gas connection in bangalore from sheela agency, jp nagar phase-3, bangalore. Now i have shifted to lucknow from bangalore & i went to agency for transfer of connection but agency was closed due to holidays.

I met with their owner on last saturday but he was too much rude & told me that you can come on monday & we will see what we can do.
As i have to shift from there on sunday because i have already booked my material with movers & packers & also booked the flight ticket so i had given authorization letter to my friend with request letter & my id proof to get the transfer certificate on the my behalf as we have vacated bangalore & shifted to lucknow fully.
Yesterday (23.10.18) my friend went their with my letter, id proof, gas regulator, pipe & gas connection slip with two cylinders but agency people denied & abused badly to my friend as well as me over phone. First of all they were not ready to speak me over phone then i called on their landline no & they abused & used false language with me & hanged the phone. They are not ready to listen even & told that they will not transfer the gas connection until i have to present there.
Now my query is that where is my fault, i was trying to reach agency in last week but it was closed & i have to shift & board the flight from bangalore on sunday by any means.
Why they are not transferring the connection even on behalf of my request letter & authorized letter for the authority given to my friend.
Now i am not having gas connection in lucknow & we are suffering badly due to all this # made my your dealer in bangalore.
I want strict action against this agency & their owner & pls arrange to transfer my connection from bangalore to lucknow.

Thanks
Pradeep
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