Indian Oil Corporation [IOC] — online payment done, booking failed, refund not got

Hello team,
I have tried to book refill cylinder on 12th september, the amount has been deducted from my bank account by net net banking but transaction failed. Website display the error message due to some technical reason and service submitted to distributor. I have filed online complaint (Complaint no: 3254044) and i got reply as distributor will sort it out. Distributor name-parthiban gas agency, pallavaram, chennai-600043.
I have contacted the distributor, but no positive reply i got from them.
Kindly help me to sort it out this, its been pending more than a week time.
Name: santhi selvam
Consumer no: 13535
Amount paid: 608.67
Date: 12.09-2017

Regards,
Santhi selvam