Indian Oil Corporation [IOC] — Online payment has done, but yet to be get a new Connection.

Address:	Kolkata, West Bengal, 700039
Website:	indane.co.in

Dear IOCL,

I SK Shabbir have applied for new lpg connection and successfully made payment online on 23rd January 2017 with hoping to get a connection within a week but, its been 15 day now. When i have contact the distributor (NEDUS Distributor) he said the money has yet to be credit to his account. when i called the customer care they said it will take 7 working days, though it written on website usually it takes 3 working days, anyways when excursive tried to lodged a complaint he said server is down and it not working, this what i have been hearing since last week. Even though i tried to call local IOCL office in Kolkata[protected] but, strange no one is picking up the phone.

Name: SK Shabbir
Ref No: N161106140439345783538
Phone : [protected]
Distributor: NEDUS DISTRIBUTOR
Location: West Bengal, Kolkata, Topsia
Order No: [protected]

Neither the complaint website, customer care executive nor the IOCL people are helping. I am stuck without any help

Please take an appropriate steps to solve the problem. Is this how we called Digital India.

Regards
Sk Shabbir