Indian Oil Corporation [IOC] — Petrol/ Meter reading not reset to zero

Dear Sirs,
Today I (68 year old citizen) visited Coco Vasna Petrol Pump ( Opposite Taksh Complex, Vasna Road, Vadodara, Gujarat) for filling of petrol worth Rs. 1100.00. Accordingly the the amount was preset. Before the meter reading was reset to 'zero" the operator started the filling. Usually the operators request to check the meter to confirm the meter reading is reset to zero. This was not done. since I was was looking at the meter I am sure the meter reading was not zero. It was indicating Rs. 4.70. Immediately I I pointed out the same to the operator. By the time the operator could stop the filling, meter reading indicated Rs.470.69. The operator refused to accept that the meter reading was not zero. Matter was then taken up by the senior office staff. the operator was polite. However the office staff
was very rude. They too did not accept my observation. They said nothing can be done and 'I can do what ever I want to do' (Jo karna hai kar lo').
Attached is the invoice no.250 dt. 18th March, 2021 which confirms the preset amount and amount delivered. I was denied the balance supply.
Amount involved here is small. However, is it not wrong to start filling before the meter is reset? You surely would not accept rude behavior by the staff who are part of your family.
I request you to do the needful so that customers are not cheated and insulted.

Regards,
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