Indian Oil Corporation [IOC] — petrol station stealing petrol before filling the tank

Address:

600041

Mal practice by petrol station attendants in company owned company operated (Coco) iocl petrol station in l. B. Road, adyar, chennai 600 020

Incident date & time: - 22.01.2018 - evening 20. 15 pm

My vehicle no. Tn 09 bt 6739 – toyotal corolla altis

Location:- at your above mentioned petoral station - pump serial no. 11gc1940v

Attendant 1. :- mr. Saravanan
(Employee code not given) – photo enclosed

Attendant 2.. :- mr. Chandrasekar
(Employee code not given) – photo enclosed

Supervisor: - mr. Ramesh

Branch manager:- mr. Subbaih,
(Not available at the station, at the time of incident but later reached over his mobile phone [protected])

Incident details:-

Upon arrival, i was asked to reach that particular petrol pump by mr. Saravanan, (A1) who was manning at that time.

At that time of reaching the station, my fuel indicator was in reserve and might be having atleast 5 liters and the total tank capacity is 55 liters, which means it can be filled with a maximum of 50 liters.

I had asked him to fill the tank to its full capacity and he asked me to check the zero balance. Meanwhile one another employee, (A2) whom i used to see there regularly, started a chat with me before i could get out of my car to see the filling.

At the same time, a1, hand carried one brand new ioc oil can of 5 liters capacity and filled petrol in that can, from the same pump which is supposed to be put into my car and the meter started running. This was well noticed by a fellow car in mate, which is also waiting to fill petrol and came out and intimated to me. When i reached the petrol pump, that can was full of petrol from that same pump

A1 said that “ one driver wanted petrol very urgently and hence he reset the petrol pump meter and filled and again reset to put petrol in my car”

Now, as per the pump meter, it showed 49.30 liters and price 3693.06

When we enquired and summoned the manager, they agreed to put the petrol from that can again into my car and as all the surrounding public raised the issue, the station manager and team asked me to pay rs. 3000/- as against the full bill. Also, the manager called the person mr. Saravanan but did not make any enquiry.

I raised the issue with mr. Subbaih, branch manager over phone and who informed to look into this issue and revert after verifying the cctv evidence and other documents. But today morning, 23.1.2018 around 9.30 am i reached the petrol station after speaking to him, but he was yet to reach the place. Later he called and informed that they have sacked the employee a1.

Now the questions are:-

1. When the petrol cannot be sold in cans, how did that can was filled with petrol? That too, in iocl oil can, which is brand new and claimed to be brought in by an unknown person, who is not seen in the spot or claimed to be fled away?

2. If any person asks for urgent help for petrol, should the attendant not complete filling up (My) car which is already under the pump station and then extend the help or is he not trained to inform the current user before taking such wrong steps?

3. Why did he used the same pump for filling the can when there were other pumps, even adjacent to my pump was not in any service at that point of time?

4. Where was the so called “ driver” who asked for urgent petrol and missing from the scene immediately

5. Where is the bill for that 5 liters petrol, if that was billed separately? And it is not found in the pump billing system?

6. Why no one was willing to provide the regional manager contact details

7. Why did they try to compromise by asking me to pay less by rs. 600/-

8. When the entire capacity of my car is only 55 liters - how was that possible to put the petrol from that can to my car about more than 5- 6 liters. Please note, already my car was having 5 liters and as per the petrol station pump meter, you had filled 49.3liters. Which means the car petrol tank is having 54.3 liters and the staffs have added another 5 liters from that dubious can to my car.- totaling 60 liters, when the capacity itself is 55 liters including the reserve portion.

9. As per the audit trail of that pump, the last filling was done for 6.67 liters, where in 5 liter can was used to take petrol as per the evidence submitted

10. Name and contact details of the owner and regional manager of the company not displayed

Exhibit: -

1. Petrol station invoice and my payment proof
2. Photos of the attendants, manager and the can with petrol
3. Telephone recording of discussions with the branch manager.

We need to escalate the mal practice, which may be happening in the past also as expressed by few public and provide the stern action taken against the errants including the concerned officials, and the rectification action planned to prevent the same in future.