[Resolved] Indian Oil Corporation [IOC] — Radharaman gas services

Midnight Cowboy

from Hyderabad, Telangana

Address:

Kolkata, West Bengal, 700040

I am a subscriber of Indane Gas, under the Distributor : Radharam Gas Services, 72, Purba Putiary Dakshin Para Road, Kolkata - 700093.
A couple days ago, when I tried to book via IVR, the booking did not go through. The IVR system was not presenting me any option fro Refill booking. Next I tried to book via SMS. There I received an SMS that by subscription has been suspended, and I need to contact my distributor.
Accordingly, I called up Radharaman Gas Services, where they informed me that I need to pay Res.75/- in order to get my connection reactivated. They think that my kitchen is "Unsafe" and therefore, they need to inspect my kitchen (at my cost), extort Rs.75/- in the name of inspection. And in order to force me to pay that amount, they suspended my connection !!

I have enquired around, and found that no other LPG company or Indane Distrubutor is forcing this Inspection Fee.

Kindly Look into the issue, and probe into what is going on with Radharaman Gas Services. This is one of the many unscrupulous activities that go on, on a regular basis in Radharaman Gas Services.

Kindly resolve the issue and help reactivate my connection. My kitchen is completely safe, and my oven has Suraksha pipe installed. If Radharaman wants to conduct a safety inspection, they should so at their own cost, and its totally ridiculous to suspend a connection to extort Rs.75.

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Jun 7, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

May 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .