Indian Oil Corporation [IOC] — refill cylinder not delivered. and agency denied to take complaint

Address:

Bangalore, Karnataka, 560037

I have booked for a refill on 22 oct and got a message with receipt generated details in the next few days followed by a delivery agent calling to deliver the cylinder. But he never came and it's been more than 5 days that j have received that call. The agency denied taking complaints and said they do not know about the cylinder tracking. Very frustrating experience. Still haven't received the cylinder. Multiple calls but no reply.

I am aware it might take around 10 days to deliver few times but this time i got an message that it will delivered within 4 days and a delivery agent called me too to deliver. Then why is the delivery of my cylinder taking so long.

The agency despite being the broker to deliver to the consumers simply denies taking any complaints nor listening to my complaint. They have asked me to go to the main branch for any queries. What is the purpose of these agencies being linked to consumers when they are not taking the responsibility for our delivery.

My agency is kk indane gas.
Please find my refill details below.
Order for cons no [protected] is registered with ref no.[protected].