Indian Oil Corporation [IOC] — regarding payment online for lpg

Address:

Pondicherry, Puducherry

Dear sir i am from pondicherry and having lpg connection from m/s renga agencies. Mohannagar pondicherry. My name is rjagadisan lpg consumer no is 50213 enjoying the facility from 2011. I booked gas by 2nd week of sep. I received a message from ioc to pay online rs 602 for the cylinder. It is the 2nd time i paid through online. First my acct debited and some technical problem it has not credited to benifitiary ioc. By 9.14 am on 10/09/2019 again i transferred online and successful. Both things happened on 10/09/2019 and renga agencies delivered the cylinder on 14/09/2019 with online payment delivery slip with balance to pay rs 0. The subsidy of rs 91 credited to my ac on 20/09 now renga agencies people came to my house and pay rs 602 saying they have recd the amt. Inhave obtained a statement of ac from my bank from 10/9 to 20/9 till date rs 602 not credited to my ac means the debit transaction is successful. Today 25 th the delivery came to pay rs 602 or give back the cyclinder. It has given acute mental agony and stress. He has not understand bank transaction. Ur toll free people also told me transaction sucessful to me. Please instruct renga agencies and clarify them in this regard. If they again trouble there is no other go for me to complain in consumer court