Indian Oil Corporation [IOC] — regarding transfer of an existing gas connection

Address:

110033

Respected sir/madam,

This is in regards to the transfer of our earlier gas connection in the name of mrs. Mohinder kaur (My wife's mother) r/o - b-36, sawan park, ashok vihar, phase 3, new delhi to our new rental address c-33/1 adarsh nagar delhi under angad enterprises, rajan babu road, new delhi.

My wife visited first time @around 1:30 pm to ask about their policies and procedures to transfer the gas connection and we understand it was their lunch time and due to which they didn't entertain. We didn't mind that. My wife visited 2nd time and they informed us the procedure that we need to get the transfer formalities done from previous distributor to the new distributor which we completed. Now she went their for the 3rd time, they handed over another form (Kyc form) which needs to be signed by mrs. Mohinder kaur and informed us to bring other documents like rental agreement, electricity bill and your id proof. We got it signed too and took away all the above said documents.

Today, we visited 4th time, hoping that it would be completed this time, and now they stated that we will need the copy of the id proof of mrs. Mohinder kaur. We tried to arrange it by whatsapp and they added to that we need the signed copy.

It's been very annoying and frustrating visiting so many times just to complete the transfer formalities. We both are working and it's been very difficult to take out time between 10-5 (Which is their working time). Moreover, the lady didn't tell the information in the first go. They keep on sending us for one information for the first time and 2nd information for 2nd time and so on. The whole staff specially that lady had been very rude to us. Please do something. My contact number is [protected]. Please give us the solution asap.

Regards,
Akshay