Indian Oil Corporation [IOC] — Rude behavior, insult, unparliamentary words and barging to hit me by an employee of IOCL pump

Dear Sir,

My name is Pravin R Shetty, age 52 years residing in Bhandup, Mumbai. This is my complaint against rude behavior, insult, unparliamentary words and barging to hit me by an employee of IOCL pump at Taximens services Ltd. petrol pump IOCL in Dindoshi, Opp. Dindoshi bus depot, Goregaon east, Mumbai at around 03.45pm on 03/09/2022.

I went to fill petrol in my Tata Nexon 4 wheeler car at Taximens services Ltd. petrol pump IOCL in Dindoshi, Opp. Dindoshi bus depot, Goregaon east, Mumbai at around 03.45pm on 03/09/2022, yesterday.

As a regular practice in any petrol pump, I drove inside the petrol pump and parked in line behind a 4 wheeler waiting for my turn.

After some time, a shabbily dressed man came from nowhere and asked me to move back my car in a desperate, arrogant and unpolite manner without assigning any reason why should I back my car. He was not at all polite while talking to me and was displaying his authorative behaviour.

Due to his personality, shabby dress and the way he was talking, I thought he must be a tempo driver who wants to fill diesel fast before me. So I ignored him and continued to wait.

Subsequently, 2 uniformed employees from the outlet came to me and requested me to move back my vehicle so that way can be made for outgoing 2 wheelers. Understanding their request and situation, I obliged and moved my vehicle back and made way for 2 wheelers Which I was not aware till that time.

On seeing that, the arrogant man came to me and started abusing me and using unparliamentary words like BHENCHOD AND MADARCHOD. I was surprised to his recation and asked the uniformed employees who he is and why is he reacting like that. They told he is an employee of the petrol pump. I asked them then why is he not uniformed and where was he when I entered the petrol pump. To that the man started barging towards me to hit me and started cursing again. Luckily, the other 2 uniformed employees held him and did not allow him to come near me. They asked me to roll up the window to avoid that arrogant man hit me. I did that.

I was shocked and insulted by the behavior of that arrogant man. I had a very bad experience in your pump and regret visiting the pump. I was very much disturbed and went in a bad mood for a satyanarayana pooja at my inlaws house. My full day went bad.

I need to know from you,

1) Why there is not attendant to guide new customers at the pump entrance.
2) Why is the staff not uniformed. If he had been uniformed, I would have obliged to him as I did to other uniformed staff.
3) If at all new customers make a mistake, is this the way you talk and barge to HIT your customers. If it had not been to those 2 uniformed staff, that arrogant man would have killed me. I thank those 2 gentlemen.

Request you to take strict action against that arrogant man else I have to give a bad review in google and ask my relatives and friends not to buy petrol from this particular pump.

Awaiting your response.

Pravin Shetty
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