Indian Oil Corporation [IOC] — The Petrol dispensing machine is not in working condition and still it is working

On 16.11.2022 I have Purchsed Petrol amounted Rs. 1500/- for my four wheeler DL 8C Y 8281 at 8.30 A.M. appox. from Tuli Petrol Pump situated at Raja Garden Chowk, Ring Road, New Delhi. The person(Not in uniform) who refill my car has manually stopped the machine( No. 11 as per Mr Narender employee of the pump) instead of auto- cut. When I complaint about that they said auto cut is not working. Now my concern is that First how can they assure that the full quantity of petrol has been disbursed from the machine. Second when I demanded complaint book they refused to give the complaint book. They start arguing with me "aap apna time kyuon kharab kar rahe ho sahab aap apne kaam per jaiye" After 15 minutes of arguments they give me the complaint form( Not the Complaint Book) which has been attached for your refference. As a consumer I have the right to make a complaint if proper services are not given to me. Third If the machine is not working properly they must display on that it is out of order and not to use that machine till it is repaired properly. They are already aware that machine is not working properly. fourth, I felt like cheated by the pump.
Vinay Malhotra
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