Indian Oil Corporation [IOC] — Theft in filling Diesel in vehicles

Address:

New Delhi, Delhi, 110076

Dear sirs,

I heard about new method of theft being adopted at your petrol-pumps. Most of the car-owners do not get down while petrol / diesel being dispensed in their cars. We tell the attendant to put the desired value of petrol / diesel and we continue enjoying sitting in car, atmost we see the amount being fed in the pump and if it is same, we assume that he will put the quantity in the car, and do not check final actual value gone in our car. When the attendant says, it is over, we normally pay and go away. We can never imagine that if he has fed the correct amount then also, the pump if manipulated can cause loss to the customer. As it is if the pump is set to dispense lesser quantity than the meter reading can never be known to customer, but since your agencies are checking it, so the pumps have adopted another method. They have set to turn the pump to stop earlier than the fed data.
This incident is of Sarita vihar petrol pump (sarita vihar side, road no. A, pump 9, nozzle 1, TRX ID 313268), I asked for filling Rs.520 worth of diesel (purposely as had heard of the fraud), the pump automatically stopped after dispensing diesel of Rs.500.48, where as there was no power failure or any other incident to stop pump. This was due to planned short delivery of pump.
I was about to go to media to highlight such frauds taking place in your pumps but thought that let me first inform customer care. I phoned on the customer care number, but he refused to take the complaint and was insisting that I should tell my credit card number, which I refused to give, as I had not used my credit card and paid cash.