Indian Oil Corporation [IOC] — Transaction failed but still the money is deducted

Address:

Near Sundaram Enterprises,Mashakchak,Bhagalpur,Bihar-812001

Hello Team,
I have tried to book a refill cylinder on 28th August 2021. The amount has been deducted from my account but the transaction failed. The website displayed the error message due to some technical reason. I have filed an online complaint (service request #[protected] and I got a reply as to contact the higher authority for further help.

Kindly help me in this matter, Its has been pending for about a week time.
Name: Rajkumar Rajesh
Consumer No: CX7612753
Amount Paid: 957.50
Date: 28/08/2021

Regards,
Rajkumar Rajesh