Indian Oil Corporation [IOC] — Unethical behaviour

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19/10/2015, ARASU INDANE GAS AGENCY, CHINGLEPUT, KANCHEEPURAM DISTRICT, CONSUMER NO.:CX2732184 (NAME - G VIJAYAKUMAR). I'm S Varalakshmi, wife of Shri G Vijayakumar. We are working in a nationalised bank. When I went to the agency on 19/10/2015, to enquire about my cylinder status, I was harassed to the core using un-parliamentary words.We both are working and we'll be available at home only after 08:00 PM. Also we'll be starting from home before 08.00 AM. We will not be available at home for receiving the cylinder. I requested the staffs that I'l take the gas cylinder by myself to my home and I had also taken with me the empty cylinder. The staffs then informed me that they'll not give the cylinder and that I've to be there in home and receive the cylinder when it comes. I booked the cylinder on 02/08/2015, ref no.321753 and received a message on 06/08/2015 that the booking stands cancelled.Again I booked the cylinder on 12/10/2015, ref no.348723 and got a message that it got cancelled on 15/10/2015. On enquiring all these with the agent he was not at all ready to hear me. Instead he blasted me with the following words: 1. U should give the empty cylinder to neighbors and receive the cylinder. 2. U should call the delivery person of that area and ask him when he'l deliver, (I)So I asked, why dont he call me so that I'm working in a local branch and I can come to receive the cylinder within 5 minutes. For that, THE AGENT IS ASKING ME THAT "ARE YOU CALLING A CUSTOMER WHEN A CHEQUE GETS RETURNED?". When I'm a customer for IOCL how can they target me with my organisation. In fact, I've never seen these persons before 19/10/2015. (II) Also they informed me that the delivery person has called me. U can very well check that for my bookings on 02/08/2015 and 12/10/2015. I've received the cancellation messages on 06/08/2015 and 15/10/2015 respectively only. But I've not received any cash memo generated message. I asked them how can I call the delivery person if I've not received the message reg cash memo generation, for which they dint respond. 3. The agent is asking me like this: " Its leave for bank After all this I requested them to kindly give me the cylinder then itself so that I will take it home for which they refused blindly that they'l not deliver to me. With all due respect to all of you, what the hell that agency person is thinking about me? How can he say that I'm not in good terms with the delivery person? Why should I be in good terms with him? If I've booked a cylinder they should deliver me at my convenience during working hours. They would call me for which I will be there at my home within 5 minutes. But they say they'l not call. Then how would I receive my cylinder? After all I'm the customer of IOCL. Who the hell is he to question me that whether bank calls to customers on cheque return? When I'm a customer requesting for a service, who is he to question me again with my organisation, instead of resolving my issue? On enquiring in toll free whether we can pick up cylinder at our convenient time, they said yes. If it is so, why this agency person is harassing me?He's saying that I should stay at home on 2nd and 4th saturday to receive my cylinder. What the hell he's thinking of me? Is this the only job for me? Don't I have personal works. Who the hell is he to order me to stay at home for getting a cylinder? Please do the needful for they have mentally harassed me. IOCL is losing a valuable customer. S VARALAKSHMI, [protected].