[Resolved]  Indian Oil Corporation [IOC] — Unethical behaviour

Address:

Kolkata, West Bengal, 700075

Re: Indane Customer
Sub: Complain against delivery person ‘Sanjay’ of Survey Park Gas Service, C-215, Survey Park, Kolkata 700075 for charging more on Gas Cylinder on 11.5.16 from my old ailing aged mother.
Dear Sir,
This is to inform you that my ailing and bed ridden mother stays in Flat No 1050/1 Survey Park, Kolkata 70075. On 11.5.16 Survey Park Gas Service delivered the gas cylinder at my mother’s residence through ‘Sanjay’ the gas delivery boy. He was handed over Rs 620/- without looking into the receipt by the 'Aya' of my mother. Immediately there after he left the house without returning the change. When the Bill was checked it was found that the Gas price is Rs 554.50/-. There after he was again called through the local inhabitants and after much persuasion returned Rs 45/- that is he has charged Rs 580/- for the cylinder and has charged Rs 25/- extra for no apparent reason. Not only that the ‘Flat’ is in the ground floor of the building so they do not have to give any effort.
This type of attitude of the delivery boy’s is continuing and inspite of repeat complains no steps has been taken by the Company and the demand is increasing day by day. I also come across lot of advertisement in the radio where propaganda is being made that we should not pay any extra money as well as the weight of the cylinder should be measured before delivery and so on. However, nothing happens all complain fall in deaf years.
Yours faithfully