[Resolved]  Indian Oil Corporation [IOC] — Xtra premium

Address:

687004

Customer grievance : filling of xtra premium petrol without asking

Pl find th enclosed bill, which I purchased petrol from your outlet at Pongam, Trichur on 11/12/16.
I asked specifically for petrol and by the time I got out from the car to pay money, Mr Swaminathan, filling assistant, filled with xtra premium petrol with out seeking my permission. I asked him why he didn't asked or mentioned this before filling ? He has no answer. Learnt that it is a new selling strategy in ZIOC pumps for xtra premium, which most if the customers never noticed.
Immediately I informed this to the outlet manager Ms Jessy and she didn't gave a reasonable answer. I asked her to give the name and contact of the higher authority to complain the matter but she was bit reluctant to give and she gave a wrong email ID.
Sir, is it a fair practice to fill the xtra premium without the consent of the customer ?
You can very well reply to me that there is sticker on the petrol booth mentioning the type of fuel. As u know customer is not aware this small sticker but simply trusting your people at the petrol bunk.
Last week I got a Whatsapp message showing this malpractice in IOC petroleum pumps. It will give more profit for the company, and more commission for the dealer. Poor salesman is forced cheat the customer for the company.
Sir, shall I call it as a cheating ?
I believe so. As you are aware the power of social medias, I will be forced to publish this to all groups available and also move with consumer court and other medias to expose your sales strategy. (Please give me the address of your higher authority to inform the matter. )
Waiting for your reply.
Yours truly,
Cherian Varghese
[protected]

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