Indian Oil Corporation Ltd. — Irregular and non-delivery of Domestic Gas Cylinder (consumer 05345)

Address:

Ahmedabad, Gujarat

Dear Sir,

Worst experience of toll free consumer complaint number[protected] provided by IOCL, I calling up for register my complaint twice on 12th June 6:43 pm and 7:40 pm, the executive answered to call me on tomorrow at 8:30 to register my complaint.
Is this the Indian oil industries toll free toll free customer service ?

My concern is Irregular and non-delivery of Domestic Gas Cylinder by IOCL (Indane) Dealer SUR SAGAR GAS SERVICE, 5, Hirakunj Complex, Opp: Water Tank, Ghatlodia Char Rasta, Ahmedabad.

First of all the person who is communicating over phone and at the dealer office is not matured and trained to answer the queries of the customer. He deny to give me the delivery waiting list and make fake remark that the house is closed at the time of delivery.

I have faced the irregularity and non-delivery of the gas cylinder from last 2 years.
Please check my consumer service record and cylinder delivery report from your system.
The local dealer Sur Sagar Gas Service has delivered 7 cylinder per year only why ? The balance cylinder where ?

Please let me know the easy way to book the gas refilled cylinder on time.

I would request immediate action against the distributer.

Consumer:

Mrs. Raval Kamalaben S.
Gayatri Nagar, opp: Bhagyoday vibhag:2
Ghatlodia, Ahmedabad 380061
(m[protected]