Indian Oil Corporation — New Connection

Address:

Thiruvananthapuram, Kerala

Sir, Last month I went to BP Agencies Trivandrum (Dealers of Indane Gas) for applying for a new connection. Eventough it is mentioned there that New connections will be across the counter they asked me to come only after 1 week. Due to some personal issues I couldn't visit agency till last Saturday. Last Saturday When I visited They told me that for every new connection it is mandatory to buy a Gas Stove from them. As I was in urgent need I asked them that you have shown here that its not mandatory to buy one. The reply was hilarious "They are asked us to sell these items too. So you must buy stove for new connection" and at last I agreed for the same. Then they asked me to pay Rs 4957/- for the same (I applied for 2 cylinders and they were issueing only 1) including those Stove, Lighter, Pipe and deposit and I paid. But as the are not ready to give invoices for those accessories I refused to buy and called IOC toll free no and as per their direction I given my phone to the Manager and after their conversation, Manager told me that the technician will come and verify the stove on Monday and after the same they will issue the cylinder. Yet now on Monday the 23rd of Feb 2015 I havent got any call from the Agencyregarding the same and they were not collected inspection fee as prescribed in the site. So its my request to you that please do the needful to issue 2 cylinders to me at the earliest possible. Else please guide me to what all the procedure I should take for getting new connection. The Consumer No. Allotted to me is 1435189