Indian Oil Corporation — Non Delivery of Refill / Abusing by Customer Care Exucutive of Oil Industry Helpline

Address:

New Delhi, Delhi

Dear Sir, This is to inform you that i have a connection No. 16344 from Kay Aar Enterprises Delhi. i have booked my refill on dated[protected] and refill delivery message has been received on[protected]. but fact is we are still waiting for the same. Today i have called Oil Industry Helpline and talked to Mr. Abhishek about my problem, he regularly repeating one sentence that you have to wait till 8 days from the date of booking and saturday / sunday will not include in this period. i was asking him for receiving of delivery message but he was not listening me. when i told him to transfer this call to your senior person then he said " ME TERI CALL TRANSFER NAHI KARUNGA, JA KUCH BHI KAR LE" i was surprised how he can say, then i told him to tell your employee id no. and he said " YE NAHI BATAUNGA YE YAHA SE NAHI BATA SAKATA" so i told him to tell me the way how can i talk to any senior person he replied 'JA KAHI SE BHI PATA KAR LE, ME NAHI BATAUNGA'... now i am very disappointing from the wording of the person who are sitting for the their customer. Please take a nessasary action against Mr. ABHISHEK who is the employee of OIL INDUSTRY HELPLINE as CUSTOMER SERVICE REPRESENTATIVE. Also please deliver my refill at the earliest. Regards Manish Kumar Consumer No. 16344 Kay Aar Enterprises.