[Resolved]  Indian Oil Corporation — Rude Behaviour and denial of Service

Address:Kolkata, West Bengal

Dear Sir, I am a retired Defence Personnel. My consumer no is [protected](9697). I have my transfer voucher, which i took to Aladin Agency, Andul Road. Howrah-9 for connection. The manager over there denied me the transfer saying that he is in minus stock and behaved very rudely. He said he will only give me connection after Lakshmi Puja and not before that. However i am in urgent requirement of gas connection as my parents are moving out to a new location and taking the present gas connection with them. the behaviour of that gentleman was very bad and unacceptable. if this is the behaviour metted to a defence personnel then this is a very sorry state of affair and i am imagining the problem that a common man faces due to such kind of person in power. It is requested that appropriate action may please be initiated against the manager of the above said agency and the needful may please be done to help me get the gas connection as early as possible. Even the angle of Minus stock may please be investigated with an intimation to me.He refused to give anything in writing and said you go wherever you want. Regards Brijesh Kumar Rai [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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Dear Mr. BK Rai

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

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