Indian Overseas Bank — amount debited in atm but not received cash

Address:	Chennai, Tamil Nadu, 600024
Website:	Atm and Redbus

I used my atm to withdraw money in atm on 10.1.18 for 4500 & 1000 both the transaction failed and amount debited but not received the amount.
Account no is [protected]
Staff cc
Roll no 40401
And in the month of october 2017 rs 699 debited twice and still not refunded while booking in redbus. The account no is [protected] vaishnav. Cannot lodge complaint in online. Kindly check this and refund the amount as soon as possible