Indian Overseas Bank — Asking to pay 100 rupees for kyc updation in their system the staff speaking rude

Address:

608502

Dear sir,

An incident to be informed for rectification

I have been visited this after noon indian overseas bank at porto-novo branch (Parangipettai) which is located in cuddalore district where i am having nre savings account, following periodic rbi announcement to update customer information to their account details
Regarding that several times i visited to the branch i did get right forms and information finally i met the branch manager he accepted what i have already filled a form who reviewed necessary attachment and signed after that he said leave it to a men staff who says which can be done 10am to 12pm only, i told him you update as you like but just receive application from my hand then he started to write a challan rs 100/= for kyc updating

As a customer why should i have to pay for; the kyc full form is know your customer the bank required details from customer only that's all

The account was as primarily operated long back but now rarely operating since no good service prompt, alternately i have opened and operating nre accounts with icici and kvb banks (I am having deposits, housing loan etc..)

I am also an investor with the bank holding 5000 equity shares average price rs125/= huge lose compared to current market price 24.7 which depending on bad performance it's an example service they providing to customers

Need immediate rectification action

Mohamed musthafa
Nre a/c#51910
Portonovo branch 0071
Parangipettai
Cuddalore district
Tamilnadu
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