Indian Overseas Bank — cash not dispensed from atm but amount debited

Address:

Dehradun, Uttarakhand, 248001

Dear sir/madam,

Greetings!

I am emanuel mohan and i am writing on behalf of my wife maya mohan, we have been your loyal customer for more than 8 years. I am compelled to highlight a unhappy experience, this is in reference to a complaint related to my debit card transaction which happened on 9th february, 2018 in between time 11:15am to 11:30am. I had swiped my debit card to withdraw rs. 2000 (Rupees two thousand only) of my iob saving account no. [protected] with bank name as 'maya mohan'. The message on debit card machine displayed that the transaction had failed completely however my account had been debited with rs. 2000. I waited at debit card machine for almost 20 minutes but there was no cash dispensed.

The debit card machine belongs to punjab national bank and is situated at pnb branch at indira nagar colony near anurag nursery chowk, dehradun, uttarakhand.

I had duly complained to my bank branch at cannaught place dehradun, the officials at bank assured me that it was a routine it/hardware issue and that the amount rs. 2000 will get credited back again itself within 24 to 48 hour however it has been almost 10 days and i haven't got any resolution so far.

This type of customer service is not expected from an esteemed bank like yours. I am really unhappy with such state of affairs being managed by iob. This would definitely bring negative reputation.

Request you to kindly get my complaint resolved at the earliest.

Regards,

Emanuel mohan
Ph. No. +91-[protected], +91-[protected]