Indian Overseas Bank — Refund process??

Address:

Chennai, Tamil Nadu, 570014

Dear Sir,
On feb 29 2016, i have try to take 5000rs In IOB atm machine(BPCL petrol pump Rayakottai road ) my amount was debit but cash was not received, next transaction i have try to take 100rs that amount also debit, but next day 100rs was credit in my account, i have complaint to local branch IOB bm road hassan.. till date around 5days there is no response they are saying that compliant was in progress, today they have told that compliant was rejected in chennai..i have doubt, i heard the atm machine cash counting will the transaction of rs5000, but cash was not come out, That if any either one of their own employees or on employee of their cash management agency has pocked excess cash found in the atm and the written a false cash reconciliation report, so please help me for my amount to credit in account, kindly waiting for your kind reply sir...

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Regards,
Neem Avvun Tullu
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