Indian Railway Catering And Tourism Corporation Ltd. — Blocking of my login id with false claim under fraudulent activity without any proof or verification

Address:	New Delhi, Delhi, 110001
Website:	www.irctc.co.in

I am a middle class person doing service in a private company and I am required to travel 4-5 times in a month to be with my family.
I have been using IRCTC website to book my tickets during all these years & have never promoted or bought tickets from agents since I believe that genuine travellers like me will suffer if any person buys tickets from agents.
I have always booked rail tickets for myself & my family through my user id on IRCTC website.

However, I was surprised to find my user id blocked in last week on IRCTC website under the claim of fraudulent activities from my login id.

Most importantly till today you have not clarified on what grounds & what reasons you have blocked my id.

Upon going through internet, I understand that there are many more of such genuine users like me who have faced this problem.

As per the feedback on the various websites on internet, there is no clarification given by IRCTC on why the account is blocked and they are least bothered to answer to customer calls/emails.

It seems that our government & the railways ministry have taken a vow to harass genuine and law abiding citizens and indirectly are supporting railway agents.
However, inspite of reading all this feedback on internet, I approached the IRCTC customer call centre and explained my problem.

The customer care executive named- Vikas was too arrogant & did not have any manners how to answer to the customers.

Such type of treatment was very well expected since IRCTC is a government entity and executives in our government are corrupt, mannerless & do not want to work but to harass genuine users.

He rudely asked me to send an email & informed that you would get the solution over email only.
When I asked his full name, he disconnected the phone.

When all the private companies can get a problem solved over customer care no., even get the banking & finance transactions done on the helpline nos. why IRCTC is insisting on giving feedback by email?

1. Is IRCTC doing this purposely so that they can block personal users under any false claim?
2. When an individual books ticket for himself & his family only, why IRCTC wants to block the personal user id?
3. If any personal user id books 4 or 6 or 8 tickets (including to & fro tickets) in a month for him & his family why does IRCTC want to block such users?
3. If some one wants to cancel the ticket through that user id & if it is blocked then how does one cancel his/her ticket?
4. Does IRCTC & its expert panel think on the effects of their decisions on genuine users? Or they are purposely turning a blind eye on these facts?
5. Does IRCTC, by blocking personal users want to indirectly push the sale of rail tickets to agents and earn commission from these agents?
6. Why the agents working on railway stations & ticket booking windows not put behind bars first ?
7. Why there is no toll free no. for customer care no.? Is this done in order to prevent genuine users to call on chargeable nos. & ask for resolving the complaints?
8. This seems to be a well thought plan of IRCTC/Railways to promote & push sales of tickets through railway agents so they can earn big commission from agents in form of cash & unaccounted money.
9. Why are such critical decisions taken without any thoughts on their results?

By blocking this login it seems that IRCTC is pushing me to approach "their agents" to book tickets.

Currently I am unable to create any other login since i do not have other mobile no. nor email id.

In case of any doubts I do challenge & invite any IRCTC authorities to verify & check for the authenticity of these facts.