Indian Railway Catering & Tourism Corporation [IRCTC] — 4 hours delay of train 12650 and misbehaving of ticket collector

Address:	New Delhi, Delhi
Website:	www.irctc.co.in

I was travelling from delhi to bangalore on train no. 12650, the departure date was 16/07/2017 and the arrival date and time was 17/07/2017 19.25 at ypr station as it was 20.00 and the train was still at dharmavaram jn. I went to the tc and asked to the train delay and he replied me with a cool reply telling that it goes everyday late and if you want to do anything about it go tweet and scolded me with too bad words and pushed me away telling that youth is always peeping in some others business. If it was a reply from a government employee what should i expect. I have the photo of the tc with me and he feared to disclose his name and badge. I am ready to take this to anyone extent as government officials are not taking their responsibility then who else will take, this is causing alot of trouble to people as they won't be able to get buses from the station as it will be late night. If it was delay of half an hour or less than an hour it wouldn't be problem but the train is delayed by 4 hours since the start and people don't even know the worth of time.