Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — About refund ticket fare

SPSINGHTHAKUR

from Haridwar, Uttarakhand

Address:

Ludhiana, Punjab, 141116

With due respect i wish to inform you that i have booked e-ticket through irctc against id #2974346. At the time of journey train cancelled by indian railways due to reason haryana jat reservation. I have call to 139 & irctc phone no.[protected] customer care executive & they told me no need to file tdr against train cancellation . The ticket amount will be refunded automatically in your account with in 5-7 days. But till date not refund credit in my account.Then i called to irctc & 139 . I have already e-mail ([protected]@irctc.Co.In & [protected]@irctc.Co.In) . Today i have contact to irctc & they told me that you have not filed tdr against train cancellation. So your refund has been cancelled & your complaint is closed. This is not my fault, any type of confusion and misunderstanding create through irctc side. So please reopen my case & refund fare against above mentioned pnr: [protected], train no-12716, s/l, doj:21/2/2016,

i shall be very thankful for this act.

Yours sincerely
sanjay singh
cell: +[protected].

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Comments

goyala86

Dear Sir,

I am also facing same problem due to Haryana Jat Agitation.

My train 12918 [PNR [protected]] was cancelled at source station on date 22/02/16 for scheduled departure date 23/02/16 due to Jat agitation. Cancellation status was displayed in irctc portal and I had cancelled the ticket on 22/02/16 via irctc.

Recently, I checked the refund status and came to know that train was later re-scheduled and my cancellation request was aborted due to irctc portal failure.

I also contacted customer service around 26-28 feb, and was advised to wait since train was cancelled initially.

On 10/03, through email/telephone conversations with irctc, I was informed that refund will not be given since train was re-scheduled and no cancellation request was available in system

To support my arguments, I am attaching train cancellation notification for date 22/02.

I have following questions:

1. Since train was cancelled at any point of time, as per railway rules I should get my refund back automatically.

2. No notification was given regarding rescheduling of train.

I had already gone through inconvenience due to train cancellation on 23/02, I request you to address my complaint with some positive resolution.

looking forward to your support