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Indian Railway Catering & Tourism Corporation [IRCTC] — Account Activation

I have registered for an account online, account id: kpod2kpod2. I have received and entered my email OTP which has been accepted and I have emailed [protected]@irctc.co.uk numerous times with a copy of my passport to ask them to acitvate the account but with no success. I am a UK resident and do not have an Indian mobile number so cannot receive the mobile OTP. Please can you help? Is there a problem if so what can I do to fix it? My email is [protected]@aol.com, passport photo attached.
regards Kevin O'Donoghue

Account Activation
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Complaint Status


[Jan 20, 2017] Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    I want to submit Complaint Positive Review Neutral Comment
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    Customer satisfaction rating
    20%
    Complaints
    8648
    Pending
    0
    Resolved
    1705
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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