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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 105

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A
AnmolAg2
from Pune, Maharashtra
Jan 19, 2019
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Address: Pune, Maharashtra
Website: irctc.co.in

Hello sir,

I can see that i am not able to book any tickets as i am having the suspended error. Further i am sure that i haven't given any wrong information to the site.
Also i haven't booked any tickets from around a month.

Please help to reactivate my account so that i can book the train tickets.

My irctc id - anmolag2

Regards
Anmol
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    mr.santosh Maher
    from Hyderabad, Telangana
    Jan 19, 2019
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    I have been booking tickets from irtctc website under the quota tatkal but, by mistake boarding station change at the time filling from so after complete i cancel the ticket. But refund not received. So please solve my complaint refund amount as soon as possible.

    Sunday
    20
    Jan 2019
    Cancelled
    Pnr number: [protected]
    Transaction id: [protected]
    Train number/name: 17214 / nsl ns exp
    Booking date: 19 jan 2019
    From: aurangabad (Awb) 20 jan 2019
    To: secunderabad jn (Sc) 20 jan 2019 23:00 hrs
    Ticket type: e-ticket
    Vikalp status: no
    Boarding station: aurangabad (Awb)
    Date of boarding: 20 jan 2019 12:40 hrs
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      G
      ganesan harshan
      from Naduvattam, Tamil Nadu
      Jan 19, 2019
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      Address: Coimbatore, Tamil Nadu
      Website: irctc

      Payment settled but ticket not booked in irctc railway ticket book on 18 jan-19 at 18.35 is igaffexht3 done thro sbi net banking. Ifsc code;sbin0000902-a/c no.[protected], pudukkottai branch. Refund of rs.1526.80 may be credited in my bank a/c mentioned above. My mob. No.[protected]-r. Ganesan. Ticket is booked at coimbatore to travel coimbatore to chennai - shatabdi exp. Train no.12244 on 18 jan-19. Departure time.3.20. Pm.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        V
        Vshukla312
        from Jabalpur, Madhya Pradesh
        Jan 19, 2019
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        Website: Www.irctc.co.in

        I book a ticket with pnr no - [protected] from ajmer junction to delhi cantt 3a for travel date 18/01/2019 and this pnr was on rlwl 21 or 22.
        When i book my this journey due to waiting i select 02 more options as irctc says vikalp scheme with train no. 12957 & 19565.
        After not confirmation my pnr in 12982 i see the seat availability in train 12957 3a date 19january 2019 with 02 available seat. And i have no information from irctc that my ticket is cancelled or confirmation in any select my vikalp choice.

        That day i got very upset with my wife and my 2.5yrs child.

        And i hade to wake up all night
        +4 photos
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          A
          Anushruti Sharma
          from Gurgaon, Haryana
          Jan 18, 2019
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          Address: 110021
          Website: irctc.co.in

          I travelled on 15 dec via up sampark kranti and i booked my tickets for 2nd ac. I paid the amount for 2nd ac. It was rac. I got 3rd ac on the day of journey upon confirmation.. I filed a tdr to refund my money. It has been 1 month. They have not refunded my money and invested my money in the stock market to make their personal profit.
          I had been requesting them begging them to refund my money but there is no response from their end.

          I request consumer forum to fine them heavily for their malicious intent
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Jan 28, 2019
          Updated by Anushruti Sharma
          They have not yet taken any action. I have not received my refund till now...can you do something about it
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            A
            Anil cm
            from Samastipur, Bihar
            Jan 18, 2019
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            Address: 828121

            25 september 2018 ko maine online irctc site se railwey ticket book kiya dhanbad junction to varanashi junction train name gangasutlej exp /13307 me jo booking failed ho gaya transaction id [protected] or mere account se paisa v kat gaya rs 667or avi tak mere account me refund nhi aaya hai ham refund ka wait karte karte aaj 2019 aaa gaya hmne trancation id se check kiya to refund id dikhaa rha hai or date v but mere account me refund paisa nhi aaya hai please sir check kar k mera paisa refund karne ka kosis kijiye
            +1 photos
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              M
              Melgish
              from Pune, Maharashtra
              Jan 17, 2019
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              Address: Thane, Maharashtra, 401506

              Sir my user name is melgish and i entered the wrong e-mail address ([protected]@gmail.com) while registering to irctc rail connect app and my correct e-mail address is [protected]@gmail.com please help me to change the e-mail address, or you change it by your side because i am unable to create a new user is as my mobile no is registered while creating the user a. C..
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Hi Team,

              Please remove my nos from IRCTC data base as these numbers are while registration on website:

              Followings are the numbers.

              [protected]
              [protected]
              [protected]
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                S
                Sourin.Saha
                from Morbi, Gujarat
                Jan 17, 2019
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                I was travelling with family on 12307 howrah jodhpur express on 30 dec 18 (Pnr: [protected]) and saw the catering vendor (Rk associates & hoteliers pvt ltd gstin: 19aaecr2971c1zf and rk associates gstin: 21aaecr2971c1zt) (They are the same vendor on asking giving different bills) taking exorbitant prices from all the customers against the tea and food being provided.
                (A) i took a cup of tea and charged rs.10/- on asking provided me a bill too. (Rk associates gstin: 21aaecr2971c1zt)
                (B) i ordered 2 standard veg lunch and what was provided was combo veg meal and took rs.130/- each and on asking bill for 01 meal was given. (Rk associates & hoteliers pvt ltd gstin: 19aaecr2971c1zf)
                If possible i want my extra paid money back but the most important issue is these things should be curbed now, since long these practices are going on and now the travellers got accustomed to it too. Please do something to expel such vendors and on such move it will be an example for other vendors too.
                +2 photos
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  P
                  Ponmaniselvan Murugesan
                  from Dharapuram, Tamil Nadu
                  Jan 17, 2019
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                  Address: Salem, Tamil Nadu, 636141

                  Name - ponmaniselvan murugesan s irctc
                  User id - godmagneto
                  Mobile no - [[protected]]
                  I have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is ponmani. [protected]@gmail. Con my original correct id is ponmani. [protected]@gmail.com kindly
                  I apologise for entering wrong email id and support me to change the correct id or change by yourself
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    A
                    akpandita
                    from Nellore, Andhra Pradesh
                    Jan 17, 2019
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                    Address: New Delhi, Delhi

                    Idear sir
                    The details of booking are as under;-
                    Date of booking 25th of december 2018
                    Date of journey 26th dec. 2018
                    Bookig catogary tatkal
                    Transaction id [protected]
                    Pnr no [protected]
                    Train no 12425
                    Passenger name
                    Renu pandita f-45 a3-27

                    Suyesha f - 16 w-1

                    Aditya m-13 w-2
                    Ticket amount 6916.47
                    Mode of payment debit card no [protected] (Visa)
                    Bank name icici bank
                    Account name pandita avtar krishan
                    Account no[protected]
                    Bank address b-78, defence colony new delhi 110024
                    Ifsc code icic0006300
                    It is requested that amount of 6916.47 may kindly be credited to my foresaid account at the earliest & thus oblige.

                    Thanks & regards
                    Avtar krishan pandita
                    Mob [protected]
                    E mail id [protected]@gmail.com
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      P
                      padmrag
                      from Bengaluru, Karnataka
                      Jan 16, 2019
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                      Address: 560037

                      Hi,
                      Train 15232 was more than 3 hours late on 13 October 2018.

                      I had filed TDR for same .

                      PNR:[protected], TRN:15232, DOJ:13-10-18, SL, DURG-KTE, DP:23:15,
                      KASHISH, S6 11,
                      Fare:385.This rail travel is insured

                      For few days status was showing as Cr -Repudidate .

                      Now data itself is not showing for PNR [protected] in transaction/booked history.

                      Please take a look and do needful.
                      +1 photos
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      I was booking a train ticket from Vijayawada to ballary through irctc in tatkal quota waiting list where my money was deducted from the bank but the train ticket was not booked. resolve my problem as soon as possible and refund my money back or else confirm the ticketwith IRCTC
                      My transaction ID: [protected]
                      Aaj ki date ka ticket hai
                      पश्चिम एक्सप्रेस गाड़ी का है शाम की ट्रेन का था
                      12 baje cancel kiya tha
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                        I
                        imrita2005
                        from Dehra Dun, Uttarakhand
                        Jan 16, 2019
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                        Address: Mumbai City, Maharashtra
                        Website: IRCTC.co.in

                        Irctc has removed my email id from my profile without my knowledge that's why i m not able to log in and cancel my tickets.
                        On calling to help line no proper response.
                        Sent mail to [protected]@irctc.co.in. The say sent mail from registered mobile.
                        Sent mail to [protected]@irctc.co.in they say update profile.
                        But the system is not allowing to log in.
                        Because of irctc mistake i have to suffer loss of 20000 inr because i can not cancel my booking.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          S
                          seekprateek
                          from Bengaluru, Karnataka
                          Jan 16, 2019
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                          Website: www.irctc.co.in

                          Hello sir,

                          On the irctc website the refund status for the failed transaction says refunded but the amount not credited to my hdfc bank account even after 12 days of refund date. Following are the transaction details from irctc website.

                          Transaction id: [protected]
                          Pnr:
                          Train no./name: 22683 / ypr lko exp
                          Transaction date: 2 jan 2019
                          Yesvantpur jn (Ypr) allahabad jn (Ald)
                          Refund status: refunded
                          Cancellation/refund id: [protected]
                          Bank name: hdfc bank
                          Booking amount: 2305.98
                          Refund amount: 2305.98
                          Refund date: 4 jan 2019
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          My 4/1/19 train is cancelled plz refund my money

                          irctc website says failed transaction refunded but amount not credited to account even after 12 days - Comment #3327217 - Image #0
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                            P
                            Ponmaniselvan Murugesan
                            from Dharapuram, Tamil Nadu
                            Jan 16, 2019
                            Resolved
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                            Resolved

                            Address: 636141

                            Please change my email id which had been given mistakenly at the time of registration of my irctc account o[censored]ser id : godmagneto and my name ponmaniselvan murugesan.

                            Faulty email: ponmani. [protected]@gmail. Con
                            Correct email: ponmani. [protected]@gmail.com

                            I apologise for entering wrong email id and support me to change the correct id or change by yourself.
                            Thanks,
                            Jan 17, 2019
                            Complaint marked as Resolved 
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            I have canceeled my ticket of PNR NO [protected] on 04.01.2019 but refund amount Rs 12540 not credited in my account kindly check and confirm status
                            My confirm tid [protected].as I have booked retiring room on 10/01/19 at bardhaman(been) railway station and paid payment 760.00 with others charges.b but confirmation of retiring room booking is not received on my mobile. Request send confirmation or cancel and refund me.
                            I have book rail ticker from [protected]@icici imobile app money depited but pnr not recived 485 rs i want back

                            email id change - Comment #3327127 - Image #0
                            email id change - Comment #3327127 - Image #1
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                              B
                              Bharatha Chauhan
                              from Ahmedabad, Gujarat
                              Jan 14, 2019
                              Resolved
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                              Resolved

                              Address: 560057
                              Website: www.irctc.co.in

                              Cancellation id-[protected]
                              Pnr no-[protected]
                              Train from bikaner to yeswanthpur
                              Booking date & cancellation date-07/01/2019
                              Refund status as per irctc is - "amount credited to bank with reference no[protected]"

                              But amount not credited to bank account - kindly reissue the refund or let us know the account details to which amount is credited.
                              Jan 24, 2019
                              Complaint marked as Resolved 
                              Amount credited to the bank account today
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Jan 18, 2019
                              Updated by Bharatha Chauhan
                              Its been four days and still waiting for the resolution of complaint
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                                A
                                ajay8108
                                from Mumbai, Maharashtra
                                Jan 14, 2019
                                Resolved
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                                Resolved

                                Address: Thane, Maharashtra, 401105
                                Website: www.irctc.co.in

                                Hello sir/ mam

                                Myself ajay mishra
                                My irctc registered user id is ajay8108
                                My registered number is [protected]
                                My registered email id is [protected]@gmail.com

                                On 12 january 2019 at 4.44 pm, i made transaction on irctc website from my freecharge wallet. From freecharge end it is showing transaction is successfull, but on irctc website, it is showing no response from bank. And the ticket is been not booked. Ticket amount had been deducted from my freecharge wallet.

                                My freecharge number is [protected]
                                My registered email id is [protected]@gmail.com

                                Irctc transaction is [protected]
                                Freecharge order id is [protected]

                                The details of irctc ticket, freecharge transaction id and order id are mention in the screenshots attached with this complaint.

                                Please solve the problem and refund the amount in my respective freecharge wallet.
                                +3 photos
                                Jan 15, 2019
                                Complaint marked as Resolved 
                                I got the refund in my respective freecharge wallet in 3 days.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                I book 2 tickets on irctc but massage is not received of tickets and my money is debited from account .. please refund my money
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                                  P
                                  palak kashyap
                                  from Bhusawal, Maharashtra
                                  Jan 13, 2019
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                                  Address: Pune, Maharashtra, 411033

                                  Hello team, irctc site not allowing me to book ticket today, the whole day. Is there any specific reason for that like site down?
                                  Also amount deducted from my bank account but ticket not booked. This happened 8 times today. 8 times my money deducted from the bank but ticket not booked.
                                  Please be so kind and reply urgently.
                                  I am not concerned about the money because i know will be refunded. My concern is why irctc not allowing to book ticket.

                                  Thank in advance
                                  +3 photos
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Dear sir
                                  my mobile no. & my email verify,
                                  plz
                                  thank you
                                  aryanverma786's reply, Jan 11, 2019
                                  Dear sir
                                  my mobile no. & my email verify,
                                  plz
                                  thank you
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                                    S
                                    somnathrock
                                    from Bengaluru, Karnataka
                                    Jan 13, 2019
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                                    Paytm - 1900.49 money deducted by irctc but ticket not booked on 13th jan 2019.

                                    Today i have done reservation, money deducted 1900.49rs but ticket not booked. And i have not got my ticket booked also. Plz refund the money otherwise it is a huge loss of money.
                                    This is the third time it is having plz resolve this issues at the earliest otherwise i will lose faith in irctc. Pls refund my 1900.49 money asap.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      S
                                      somnathrock
                                      from Bengaluru, Karnataka
                                      Jan 13, 2019
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                                      Payumoney - 170 rs money deducted by irctc1117198 but ticket not booked on 13th jan 2019 at 16:22 hours
                                      Today i have done reservation in irctc, money deducted 170rs by irctc. But ticket not booked.
                                      Plz refund the money as ticket is not booked. As my money is deducted by irctc1117198 but ticket not booked. Please refund the money asap. This is second time this issue is having; please resolve the issue at the earliest.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      My money got deducted from bank while paying through e wallet and transaction has failed with no reflection in e wallet
                                      My balance in e wallet is zero money deducted 550

                                      irctc payment related issues - Comment #3323537 - Image #0
                                      irctc payment related issues - Comment #3323537 - Image #1
                                      Hamne 6 dec me 27 dec jane bali train me 2 pnr me 10 tkt book kiya book kiya tha Howrah to mathura o train no13007 me o train cancle hogaya... Fir hamne irctc me ph kiya un logone bola auto refund ayega but nehi aya.. So plz help..

                                      irctc payment related issues - Comment #3323563 - Image #0
                                      maddynarayan's reply, Jan 14, 2019
                                      Hamne irctc me ph kiya to un logone 139 me call karne bola r 139 me kiya to irctc me call karne bole... Aise ma mera 6500 taka chala jayega jal me... Plz help me... Trai cancel tha to hamara refund automatically ana chahiye na... Plz helpme
                                      I tried making payment thru paytm for tickets on IrCTC app. Amt was deducted from my bank acct but no tickets were booked.

                                      I have attached a screenshot of email i recd from my babk abt the money dedcuted

                                      irctc payment related issues - Comment #3323755 - Image #0
                                      Date of incident : 19:00 0701/2019 reference id number: [protected]
                                      .today i book a ticket in online website.MY bank balance is reduced, but in irctc website it mentioned pending from the bank end. what are the procedure further to book the ticket.Is my bank balance is received or not?
                                      Dear sir.
                                      I was filed TDR when I found my seat broken down and I not travel but now IRCTC is rejecting my TDR refund claim but according to law I should be given full refund if seat damage.
                                      Please do needful.
                                      My PNR IS: [protected]

                                      irctc payment related issues - Comment #3325442 - Image #0
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                                        A
                                        aakashh agrawal
                                        Jan 13, 2019
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                                        Address: Gondia, Maharashtra, 441601

                                        I am aakash agrawal,
                                        Pnr : [protected]
                                        Gondia jn - manmad jn

                                        5 passenger ticket whom 1 passenger was cancelled before chart prepared rest 4 passengers out of which 1 ticket was confirmed & rest 3 was in waiting list...

                                        Soo 1 passenger was traveled with 1 confirm ticket & rest are with normal ticket (Bacause as per rule waiting e-ticket will automatically cancelled if not confirmed)

                                        Refund of 995*3=2985/- not get

                                        Soo please help me for refund of money...
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        I raised a complaint to TTE and to train captian Bhiju kumar.Both of them are not responding properly. In addition to tat I have also raised coach mitra complaint.There is no issue in all these things.I travalled in 12624 Trivandrum to Chennai express S11 coach 1 seat. Whole night I got stung by bed bugs and I was severe.

                                        not get refund... - Comment #3323677 - Image #0
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