Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had an eticket vide pnr no: [protected] from bilaspur to tatanagar of 31.10.18.
The train was running 5hr+ late therefore i did not travel.
The chart had been prepared.
Therefore, as per regular practice i wanted to file tdr but the irctc website gave an option "you are eligible for cancellation".
So i did so. There was no information about refund amount during the process but when it was completed, i got an information of "0" refund.
I tried to contact the helpline but it was in vein.
I wrote many mails but there is no proper reply.
I had to hire a car for rs.8000/- and reach tatanagar.
The ticket value is approx rs.1400/- and hard earned money for my family.
But i am the looser for misguidance of the website.
Please check if you'll can help me on the matter.

Thanks & regards,
Biswajit mahapatra
Mb: [protected], [protected]

I was booked my ticket via irctc app from dwarka to rajkot pnr no. [protected] train no. 59208 ticket no. 50 n 51 for mr. Dhaval yadav and mrs dimple yadav. This train was cancelled by indian railways but i was not received my refund. Also i had word with irctc call center thay ask me same train was runned. Please check with india railways dwarka station and confirm... Release my refund on top priority...

Any issue call me...
Dhaval yadav
[protected]

Train no. 12260, passenger 2 person, rac, berth a2, 47.
Train dy supritendent not providing berth even though i'm with family and 2 years old baby girl.
Hence request for berth as it is overnight journey. Please extend my concern to deptt as vacant berth shall not be sold for money as usually tte does.
Date of journey 9.11.18.
Regards,
Hair shankar singh.
Alka singh.

Hello,
Sir/mam

Its all most 15 day pass from the date of booking.
But as its was a fail transaction my money is not refunded to my account
I talked about this matter to my bank.They said refunded has not been initiated from IRCTC

And one more this customer care are also not taking care of me..
They are ignored me...

A bottle of packaged drinking water was over charged @ rs.20. The mrp was rs.15. It was sold by a railway pantry staff on 9th nov'2018 on secunderabad-howrah bound train. Other details are as follows :
Train no. : 18646
Coach no. : b4
Doj : 09/11/2018
Product batch no. : 310
Bar code no. :[protected]
I want the refund of excess amount & pls make sure that no one will be charged beyond mrp.
I am unable to upload the pictures of product because some error appears due to size constraint

I tried to book a ticket on irctc mobile app, but it failed after money got deducted.
I was assured to be given my money back within a week but money is still not credited in my account.
Details of my ticket:
Transaction id: [protected]
Lichchavi express (14005)
Date of booking:24 oct 2018
Name: shashank singh

Dear concern,
I have booked a ticket from Irctc login site.this ticket was booked on my pan card n payment was also done from my icici account. That pnr details was shared on my mobile no. Only. I was trying to cancel the ticket whenever it was in waiting list. I have dropped the mail regarding that issue but executive did not given any confirmation regarding my complaint. When I called them again regatta refund then they confirmed me that you did not send that mail from registered I'd so we did not entertain you. I tried to made them understand that neither I have that email ID nor that mobile no. Because these were very old one. N I don't know why I am not able to access my account so kindly take all verification because that pnr no. Was booked on my pan n payment was also done from my account. But they were replying me only one answer.earlier they asked me the screenshots if I am not able login. Then I have done that also. But now again they came on same statement and not refunding my money. Without my fault I lost my money.they are not helping me in any way. I requested them to refund my money because it's my pnr, contact no. N bank account (from where the payment made).
Kindly take some action regarding this case in which the customer is facing these kind of problem n it also creates the financial lose.

Regards
Ankita

Im using my irctc user id for more than 7years my user name is dineshganu, i have registered the e-wallet with the link of this account, unfortunately last month i booked and i have crossed my monthly limit to book the e-ticket so that i got a message that if you add your aadhaar you can be eligible for book upto 8tickets permonth. By that sms i tried to update my aadhaar suddenly i got a message that your account got suspended. How it is possible to get suspend without my permission. I called to irctc customer care also they told that we are not responsible for these kind of complaints like that they replied on call. NOTE in my e-wallet im having 1368rs balance money then why i need to deactivate my account im a mad or what. Now it got flushed like that they are saying this is the kind of theft from the customers. Sure i need to raise a complaint regarding this. If there is a mistake from the customer also, there ill be a solution for this to activate and continue to use the same account but here in IRCTC they are cgeating cheating cheating.

On november 1st 2018, I first booked a ticket of train no:-12451, on irctc that didn't met my criteria, I wasn't satisfied with the berth position. so I cancelled the ticket(refund amount of this ticket is not refunded)
and
tried to book another ticket it failed to book but it deduced balance from my bank. (refund amount of this ticket is also not refunded)
on my profile page of irctc it says or at least it is written that, under ticket refund history that my ticket amount is refunded on 2nd nov and 1st nov respectively
but as I checked my bank balance my ticket refund amount has not been credited into my bank account
as I read form online sites irctc refund the amount in 7 days and today is the evening of 8th day.
I want to request the refund of cancelled ticket or at least update me with the refund process as soon as possible

Cancelled ticket
transaction id
[protected]
pnr:-[protected]

Failed ticket
transaction id
[protected]
pnr:- nil

There is a provision to cancel eticket with in 4 hrs of scheduled departure and file tdr to get amount refunded incase of late running train. I had a reservation in 18422- all puri express on 4th nov, 2018 from sambalpur. On that day train was running late for more then 4 hrs and i have to travel to bhubaneswar to catch my flight which is there at evening on 4th nov, 2018. So to catch my flight i cancelled my train ticket with pnr:- [protected]. As the train was late for more then 4 hrs, i should get my full amount refunded and system should allow me to file tdr. But it was not allowed me to file tdr. I am dropping email to [protected]@irctc.co.in, [protected]@irctc.co.in and [protected]@irctc.co.in since 4th nov. Not yet received any satisfactory answer from them. They are mentioning no refund for confirm ticket cancelled with in 4 hrs of scheduled departure. So in that case train should be there to depart at scheduled time. Why it was late for 4 hrs and forcing me to pay for their mistakes. I wanted my money back and the loss i have borne because of irctc. Can you please help me to get my right.

Dear sir, I created irctc account November 2. When I try to verify my mail ID and phone number the page isn't loaded. After that I tried many times to sign in but it's showing invalid. And I try to create new account with the same mail ID and phone number, but it's also showing Invalid. Please check the issue and give me a suggestion sir.

Mail and phone number

[protected]@gmail.com
[protected]

User name
Christychristudas07

I had booked tickets for sampark kranthi (12217) for 9 nov 18 but due to such problems in irctc app the tickets were booked for 9 oct 18 instead of 9 nov 18 and i had known about it few days before the actual date of my journey 9 nov 18 and i found that tickets were for 9 oct 18 and i got all tickets wasted and didn't travel on that date. I request you to give a refund for my tickets as soon as possible.

I tried booking tatkal tickets for my parents today through irctc. Once at 10 for ac which got completed and i got waitinglist tickets. Then at 11 in same train for sleeper. During both the transactions, site was extremely slow and loading data was taking a long time. When i clicked on net banking payment option and selected bank name, i never got the next page. Page refreshed each time to bring me back to the same option. Despite saving basic details in my account prior to this transaction today, tickets finished in a matter of seconds. I have been able to book tatkal tickets on the site before with lesser difficulty than today. Is the site not able to take so much load at a time only for me and others are able to book their tickets entering all details within seconds. Even counter tickets take more than a minute. Are agents involved in booking multiple tickets?

Sir/Mam,
I tried to book a ticket from IRCTC in indore Dehradun exp (14317) on 2/11/2018 but due to some issue Rs.500.49 got debit from my account and the ticket was not booked.The Irctc shows failed transcation (Pemding from the bank end) and "TO TRANSFER UPI/DR/[protected]/IRCTC/YESB/[protected]@ybl/pay" in statement's discription So kindly look into this.

Order Id :[protected]
Date :02 November 2018
Message :Collect request from IRCTC for [protected]

Thank you,
Shanti.

Tdr was filed on 12 oct 2018 from tambaram to srirangam in hwh tpj express due to train running late by more than 3 hours. Still amount was not refunded.

Pnr number : [protected]
Registration no [protected]
Train name : hwh tpj express
Transaction id :[protected]

Could you please let me know the status and why amount was not refunded yet.

This is the second time i am writing regarding the refund of money. It has already been many days since i have booked the tickets. Its really a matter of concern. The money is not refunded yet. I have booked tickets on irctc on 27th october. They informed me that they have refunded the money. But the amount of rs.1245 have not been refunded to my bank account yet. Please look into this matter as soon as possible. I hope that the needful will be done.

User name:-SITAL ngp
M.no.[protected]
I am not able to login irctc becouse irctc send otp in my old gmail id, my old gmail id is crash or close i want change my Gmail id in registered. On irctc because old Gmail id not working
Old id:[protected]@gmail.com
New id:[protected]@gmail.com
(I problem in login because otp is generated in old id)
So please send otp in my registered mobile no please help me

My pnr is [protected] to go to chennai on 09th november 2018, which i want to cancel since yesterday. Unfortunately the whole day i wasted i am unable to get a path to cancel in your system. Due to this reason, yesterday i sent a mail to [protected]@irctc.co.in to cancel my ticket on my behalf, till now no reply. I therefore request you to cancel the ticket immediately and credit the refund to my account.

Transaction ID: [protected]
Egmore to mannargudi 02 Nov 18 in Mannai Exp (16179).
I've tried to book tatkal ticket vide ibid journey. Ticket was not booked but they debited 325.49rs. IRCTC said the reason is due to no response from bank ticket was not booked. As per irctc rule for failed transactions they have to refund whole amount but On 6th Nov 18 they refunded only 165rs to my account. Kindly solve this issue and repay my remaining amount.

Dear sir, please note that i had reserved the seat no 64 in coach s-1 of malwa express on date 06/11/2018. This same seat was allotted to other person by tc. When enquired with tc he said we are unable to follow reservation rules. Kindly check and confirm is there no meaning of reservation before one month. I had not get my reserved seat while i had a confirmed seat. Four other person were sitting on my reserved seat with permission of tc.