Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I am trying for a long time to login. But while the login process it is asking for verification. Email verified successfully, but the mobile number verification is pending and unable to receive the OTPs. Kindly help with this. I need to cancel a ticket.

Dear Sir,

I am surprised to saw mail (enclosed), the TDR filed against PNR Number [protected] for train no. 11014 CBT LTT EXPRESS dated 20/05/2023 with reason “Train Late More Than Three Hours and Passenger Not Travelled” has been repudiated by you. However, I had filed TDR around 10:30AM in the morning of 20/05/2023 which was the scheduled time of the train at Pune junction. However train was already delayed by 18:30 hours and the actual time of arrival was showing 2:00 AM on 21/05/2023. I was also getting the messsages from Indian railways about the delay.(message screenshot enclosed)

I had travelled through Bus on the same time 10:30 AM on 20/05/2023 (Bus Ticket copy enclosed).
So, I would like to request you to recheck and refund my amount.

If further you repudiate then please file my complaint against the TTE present between Pune to LTT in said train for showing me Available.

Thanks with regards!

Shreyansh Srivastava

I tried depositing a certain amount to irctc ewallet, amount is deducted from my bank account but it shows deposit is failed to the ewallet.The amount is still not refunded to my bank account.Please help to resolve.

Tried booking tatkal ticket. the site will not allow to log and kept saying invalid captcha, instead of writing the correct one for 15 times. Finally just when the tickets got over, it allowed to login with one captcha. What is this scam ? What is the technology fraud behind the codes. there is definitely a code jammer, that doesnot allow users to login and book tickets. I could not attend an urgent funeral because oh this. THIS IS HORRIBLE.
THERE IS NO POINT IN GETTING FANCY AND TECH ENABLED TRAINS WHEN THE BASIC NEEDS ARE NOT MET. YOU CANNOT BOOK ONE TATKAL TICKET, WHATS THE USE YOUR WEBSITE. VERY DISHEARTENED AND DISAPPOINTED.

I ordered food 20th may 2023, PNR:[protected], travelled from haripad to kozhikode, through food trak app, i paid rs.334, and site shown hotel thahoor, aluva, ernaklam will be deliver 8.30am, but we didnot get food and i need money back

I was booking LTT to BSP ticket for the date[protected]Premium Tatkal)
After successful payment an Error popup show and the message is Not seats available : Transaction dropped[protected]
Payment mode - UPI (UPI tarnsaction ID[protected]
Amount - 1677.15 INR

Mobile Number : [protected]
Email - ace.[protected]@gmail.com

Even after selecting the "book only if confirm berths are allotted" option still TQWL tickets were issued.

The Ticket was automatically booked in the train: PATLIPUTRA EXP (12141)
PNR: [protected]
STATUS: BOOKED
Transaction ID: [protected]
Status Date From To Class
Booked 26 May 2023 LTT PPTA 3A

Current Status: TQWL/18

Refund not credit in my account against cancelled ticket against pnr no [protected]

Refund not credit in my account against cancelled ticket have PNR number [protected].

Irctc e wallet deposit failed...but money debited from bank account

I am traveling on the train Vande Bharat from Visakhapatnam to Vijayawada, and my PNR is [protected]. Unfortunately, the recliner on my seat is not working, which has caused me to experience a backache. Furthermore, the window has not been cleaned at all.

However, my bigger issue lies with the catering service. I boarded the train at 5:45 am feeling hungry, so I inquired with the caterer about the availability of food. They...

I forgot my IRCTC login details, I tried to reset it by forget password but I can't receive otp, after 2, 3 trials OTP limit exceeded

I booked two train tickets from Haldwani to Old delhi railway station for the date - 21 may 2023 which got cancelled due to certain reasons.It has been almost a week and i have got no response from irctc regarding the refund.
Train Name - Utr Sampark K Exp(15036)
PNR - [protected]
Booking platform/agent: Paytm

Dear Sir,
I am traveling in jhellam express train number 11077, i have boarded train from new delhi but there is jo water supply in S7 coach and toilet is very badly smelling and un hygienic situation.
Please resolve the issue

I am a frequent Traveller in railways recently on 11th May I booked tickets in IRCTC Android and used phonepe autopay option for 2 tickets PNR-[protected] and [protected]), and today that is on 19 May 2023 my account has been debited four times like almost 1800(₹437.14× 4 times) rupees attach is the screenshots for your reference I would request you to please refund the money back to my account thank you.

I cancelled an online ticket and have not yet received refund amount in my back account, despite receiving below email from IRCTC ([protected]@irctc.co.in):

with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 4650.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:29-Apr-2023
Refund processing date:02-May-2023
Refund amount:4650.0
Refund reference no:[protected]
Payment Option used : UPI (Powered By PayTM)

I replied with a complaint email to [protected]@irctc.co.in on 12 May to which I have received no response. I am concerned that my refund amount will be lost if timely action is not taken by the concerned party.

I request IRCTC to look into this matter and resolve the situation at earliest.

Yesterday ( 18th may 2023 ) i recharged my uts r wallet for 200 rupees got credited from my bank account but my uts wallet shows 0 rupees as balance.
In recharge history page its showing that recharge has been initiated but its been a week and also the money is not refunded yet.
Please help.

The complaint is regarding e-ticketing services by IRCTC. Their Tatkal booking services for A/C coaches starts at 10 and ends by 11 and SL ticket timing is after 11. I have used these services before as well. However, recently their website and mobile app gets down by the Tatkal booking time and it gets back after 15-30 minutes. By then, there will be no confirmed tickets available. I saw seven tickets available when I was trying to book, and also ticked the option for 'book only if confirmed seats available'. Even after doing so, I got booked for waiting list seats. If we cancel, they are looting a lot in the name of cancellation charge in the name of an unconfirmed ticket. This is a scam. If there is no tickets available, they should have shown any notification.

How much money Indian Railways is making otherwise? After all that, they now started scamming people in the name of Tatkal e-ticketing. If they can't provide the service, why won't they cancel it? Why should we pay for tickets that are not valid for travel?

I would like to bring to your notice while travelling from Varanasi to Guwahati in Rajdhani 20504 17th May the food was not proper as they were suppose to provide.

1. In the morning only tea was provided no biscuits .
2. Before lunch there was no soup and soup sticks, while asking to the attendend he said now all this are not provided.

I am LOHITHA T, i am trying to book tatkal ticket in irctc website on 13th may 2023, Rs.1072.50 amount deducted from my account, but ticket booking was failed. here is the follwing details
user id: lohithbel
upi ref id: UPI/DR/[protected]/IRCTCC/HDFC/RAZORPAY.

my contact no.: [protected]
email- [protected]@gmail.com