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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 134

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D
Dushyant Bhatt
from Mumbai, Maharashtra
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refund not credited

Address:Jamnagar, Gujarat

I took train from hapa to mudgaon train no is 22908 on 14/06/2018 my ticket was of 2nd ac but i got shifted to 3rd ac my pnr no is [protected].
In train ticket collector gave me refund slip of no b 012204 when i went to take my refund at hapa station they are not giving me refund and asking me to take it from church gate (Cst) bombay station. Sir i am from jamnagar gujarat how can i take refund from cst station pleas do take necessary...
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Sumit Aadya
from Banda, Uttar Pradesh
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refund not received more than 16 days

Address:Lucknow, Uttar Pradesh, 226022
Website:refund from irctc

Dear sir

I have cancelled the tickets on 8 june and 9 june, but no any refund have been credited by you in my bank account yet. The refund status are showing blank in irctc site. As i also have confirmed by the bank that no amount regarding cancelled transaction is received till date.
Kindly refund the amount at the earliest, as the 16 days have already been past away and no action has been done yet.
The copy...
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S
Srini Basn
from Bantval, Karnataka
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parking fees at kr puram station, bangalore

Address:560043

Today at early hours of 28th june 2018, i parked my car and while on the return, the guy asked to pay 30 ra per hour for 4 wheeler. When i asked him to clarify on it, he started speaking in demean manner and suggesting me to rather buy a bicycle than going on car. When i raised my voice, he started to call near auto drivers and with their support, he didn't allow me to come out unless i. Oay 30 rs. This is really a pathetic situation where...
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A
Arvind Kalamkar
from Nagpur, Maharashtra
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delay in refund

Address:Nagpur, Maharashtra, 440033

I cancelled e ticket on 13 june 2018. The journey date was 18 june 2018. Pnr no. Was [protected]. The ticket was rac. The message on cancellation mentioned that the refund amount will be credited directly to account. I have not received the refund amount as yet. I had also cancelled two other tickets on 13 june 2018 of which refund was received on 25 june after complaint. But the refund for said pnr is still not received. Please see that the...
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Shagun Trivedi
from Chennai, Tamil Nadu
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unable to renew irctc ewallet account

Address:Mumbai City, Maharashtra, 410209

Dear concern,

I am unable to renew my irctc ewallet account. I have rs 3000 in my irctc ewallet and now i am unable to use that money.

I am calling irctc customer care several times but unable to reach them as their contact number is always busy. My irctc id is: mapa87
Please act as my 3000 rupees are stuck.

Regards,
Shagun trivedi
[protected]...
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Ranjith Kumar Prabhu
from Kakinada, Andhra Pradesh
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cancellation of e-ticket

Address:Ahmedabad, Gujarat, 380005

I was trying to cancel an e-ticket (Booked from merta rd jn to ernakulam, boarding at ahmedabad) since yesterday evening for pnr no. [protected] because the passengers are not traveling. However, i had difficulty in getting login into my account, maybe due to the recent changes in the website of irctc. Finally, i managed to file a tdr today morning at 9.30am, but the train is bound to reach ahmedabad at 12.30pm. I was surprised to see the...
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S
Sanjay0222
from Ahmedabad, Gujarat
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pathetic food by a registered food outlet

I was traveling from vapi to jaipur and ordered food online to be delivered to my ac 1st class pnr no..[protected].
The guy called me at about 10.00 at night to confirm the order.
The food delivered was pathetic... It could be better if he didn't deliver the food.. I don't mind for money he took... The puri and paratha were preapred at night and sabji was like water... I don't know why railway has enrolled such food outlets for...
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A
Aprajeeta Singh
from Ahmedabad, Gujarat
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unable to upgrade my ticket with digital cash

Hello sir,
I wanted to upgrade my railway ticket from sleeper to second or 3rd ac, but since i don't have money in cash, i am unable to do so, as ticket checker rejected the idea o[censored]p-gradation even when i am happy to go for digital cash. I wonder if railway is in the support of digital cash. There should be a way out as people won't be travelling with a lot of cash now....
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L
lv Sidd
from Noida, Uttar Pradesh
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regarding payment

Sir i was booking a ticket on irctc. While booking my ticket the money got deducted two times but ticket was not booked. It is now over 10 day and i am not satisfied with the effort irctc. Please help me as soon as possible.. I am giving pdf of my transaction. Also my transaction i'd was [protected] and[protected]. Please help sir. My money was debited on 17/06/2018.
By irctc mobile app. I have logged a complaints on irctc....
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A
abhishekbitto4
from Pune, Maharashtra
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refund related complaint

Website:www.irctc.co.in

I booked online railway reservation ticket on irctc website but few reasons i cancelled my ticket but refund is not received. I cancelled my ticket on 13 jun
Customer care told me that about 5-7 days to receive refund but 11 days are gone refund not received.
Pnr - [protected]
And customer care executives are not good they cut the phone very quick they dont give me complete answer...
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T
Teji#0657
from Patna, Bihar
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not refund against cancellation wl ticket..

Address:East Singhbhum, Jharkhand, 831002
Website:IRCTC app

Ticket id:-633276
I want to inform you that my pnr number: [protected] has been cancelled successfully as per my request. The ticket was wl.. The refund amount of rs. 615 not refunded.. Transaction id: [protected]...
Why u r not refunded my amount after cancellation wl ticket.. What was the reason.. What is ur service? If my amount was not refunded so i complained to consumer court.. Or higher authority.. Why u showing false...
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Smriti Sen
from Kolkata, West Bengal
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ticket cancelled but money not refunded to my account

Sir
I have booked a ticket from howrah to new delhi on 12.06.2018 but due to some reasons
I cancelled the ticket having pnr no.[protected] from howrah to delhi on 12.06.2018. my refund status in irctc is showing refunded amount of rs.2710 by refund transaction id.[protected]. but my account is still not credited. let me know where are the funds and when it will be credited....
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S
smishra413
from Renukut, Uttar Pradesh
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issue in updating aadhar and address in account

Address:Lucknow, Uttar Pradesh, 226021

Dear sir, while i was updating my account there are 2 issues occurring again and again-
1. Linking aadhar card - txn value did not match with txn value used in request otp api. This is the message which is coming again and again. I'm not able to link my aadhar.
2. While updating address - invalid address/nationality this message is coming.
Account id - smishra413...
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I booked ticket for new delhi to ferozepur today, for 8th july in 3rd tier ac by punjab mail according to availability. As money is deducted from my account but i didn't receive any kind of confirmation for my ticket. I checked in booking history but it is not showing me anything.
Its a emergency, i requested to resolve this problem and give me a positive confirmation for my train.

Thanks & regards
Mahi...
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A
anand_giri
from Mumbai, Maharashtra
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improper service and behaviour of the catering staff and manager

Pnr no.[protected] doj : 23/06/2018 train no. 12312 3a b-2 / 25
From kalka to howrah
कालका मेल में चाय जरूर पीना चाहिए – जो साधारण भारतीय जनता को बेचा जाता है i रेल रेट है सात रूपया – किस चाय का? मगर यहाँ कालका मेल में कीमत...
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S
Sukhdev27
from Gurgaon, Haryana
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ticket refund

Website:IRCTV

IRCTC complaint no. 8595468, 8384384, 8594849.
1. Ticket refund not received in account. Have already submitted bank statement as requested by IRCTC but no response since then.
2. Failed transaction from UPI . Money deducted but no refund recieved.
Customer care never replies.
1st phone no. Out of service 2nd always busy
Customer service says complaint on email, can't be verified on phone....
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S
swar_nima
from Kolkata, West Bengal
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tdr status cr registered since a month, amount not refunded.

Hi support team,

I have booked a ticket from hwh
To lko for kumbha express on 22/04/2018
And date of journey was 23/04/2018
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might...
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S
Sunil Salvi
from Mumbai, Maharashtra
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booked ticket history & non-receipt of sms

Website:www.nextgenirctc.co.in

I am registered user since last 5-6 years and was happy with user friendly services all the period. However, after new revamped system has been installed, we do not get access to other services like booked ticket history etc. Even login system is also not available on front page.
I have booked one ticket from thane to pune on 23rd june. Ticket is confirmed but i haven't received sms. I can't view booked ticket history as well request...
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souvikbhusandeb
from Kolkata, West Bengal
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related to not refund of cancellation charges

Address:Ranchi, Jharkhand, 834008

This is very shamefull and painful to say to irctc authority that i was cancel my rail ticket through irctc app on 18/05/18 and till now i have not received any refund in my sbi acctt. No. [protected]. The details are given below.
Cancellation id [protected], pnr no.[protected], refund ref no.[protected] ₹130. And cancellation id [protected], pnr no.[protected], refund ref no.85215228141820940839533 ₹1870 so pls take needful...
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K
Kaloi
from Siliguri, West Bengal
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money not refund by using irctc ticket booking

Address:713358
Website:Uc browser

I recently booked tickets through upi where my money got deducted but the ticket didn't get book. Irctc saying they didn't receive money and upi saying they successfully transferred they money to razorpay. Kindly refund my money.
My upi id is [protected]@upi
Utr no.[protected]
Dear sbi upi user, your account is debited inr 2051.8 on date[protected]:57:44 pm by upi ref no[protected]
Transaction date: 24 june...
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