Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I have been following up on my issue since last 3 weeks continuously but i am not getting even a single response from your side.

This is ridiculous customer service. Because of your carelessness, i am unable to book my train tickets at all using IRCTC loyalty account.

I have already shared required screenshots for the error in emails to [protected]@irctc.co.in & also contacted customer service numbers many a times but they simply keep me waiting & finally hung up.

Your carelessness is causing hell lot of inconvenience to me as i am a frequent traveler with Indian Railways & i need to book my tickets in advance on IRCTC due to Dynamic pricing.

For last 10 days website is not showing my account details, hence unable to see my booked ticket history. Can any one help me to fix this problem.in case i need to cancel the ticket, i need to go to my account which is not working. The old website was much better than the new one. I really do not understand what irctc is trying to achieve

Thanks in advance

Irctc — refund for failed transaction

Reviews
Ramji chaudhari
Submit a complaint
Dear sir/madam,

Please refund amount sir of rs.1868.87 for a failed transaction. Transaction id [protected].
Gateway booked: state bank of india debit card 459xx6907 for a purchase worth rs. 1868.87on paytm wal 1210203 paytm txn #[protected]
Qgota - tatkal
Tran: smnh jbp expres (11463)

Transaction id : [protected]
Amount: rs1868.87
Please refund amount sir

Actually, i tried booking a train between kharagpur and chennai central (12839 / hwh mas mail) almost seven times and seventh time my ticket got booked successfully. Before that i struggled booking six times with failed transaction issues.in that three transactions doesn't matter at all because i had not entered my otp but the other three transactions i entered otp and entered continue and i received the failed message only (Its coming session expired even though i was giving my information quickly). After the seventh time successful confirmation i got the message from the bank and checked my balance that amount was deducted twice. I was totally shocked and i didn't get any message also and don't know what to do...in that payment status of failed transaction history it is showing "pending from bank end" and "amount not received from bank" but my amount 3340inr (2 passenger) had been deducted... Please anyone help if you have solution for this... My mail id : [protected]@gmail.com, mobile no : [protected]... Thank you

I booked a ticket for south bihar express on date[protected]From rajendra nagar to jharsuguda) pnr no. [protected]
The time of departure was 20:25.
Earlier it was rac but today after the chart was made i received the message of confirmation of seat no. 22 coach a2. But there was no information regarding time of train. So as per the scheduled time i reached the station on time (8:15) but the train had left by then, at the counter i was informed that timing has been changed from 15th august and train had left on 19:45. But i was not informed about the changed time table!!
Please let me know who is responsible for this because in the ticket which i booked timing for departure is 20:20. I want to know if the amount will be refunded to me or not?

Kumod kr. Jha
Contact number - [protected]

Hi, i am nikhil from nagpur, currently doing job in chengalpattu, chennai.
Today i. E; 25/08/2018 i had my train @3.45 pm from chennai central to my native nagpur. To reach chennai central station i usually take local train from paranur station as it is most economical and convenient mode of transportation for general public. The timing for the local train was 1 pm, 1.50 pm l. Since my train to nagpur departure time was @ 3.45 pm i reached the local train station paranur @ 12.45 pm, i waited till 2.05 pm at the paranur station but both the local train didn't arrived hopping it will come as the trains are regularly late. Atlast losing my patience, i took an ola cab at 2.10pm and reached the chennai central station 2 min late when my train was departing. I was unable to catch the train.
This is total injustice with customer like me who rely on your local train timing chart and there is no announcement at the station the train will be late.
What is wrong with the authority, why can't they maintain the timing as planned for the train. Trust is the factor which drive this world.
This is like playing with public sentiments, a person has his own problems and because of negligence of the authority they suffer more.
I want justification for this and also the compensation.

Kindly, do the needful. Hope you don't dishearten me and help in maintaining trust on the authority.

The total money i spend today because of your negligence is rs. 515 of train i missed, rs. 970 of cab and general ticket for nagpur rs. 285. = rs. 1770
Hope you will justify.

Thanks and regards,
Nikhil

We are not provided with the juice or the soft drink which we were supposed to get. When we got down from the train we saw the whole box of juices which we didn't get. We also didn't get the soup which we used to get before our dinner. We are spending so much money for food and we are not getting that much satisfaction we are supposed to get. We hope the higher authority will look into this matter and take prompt action.
Pnr no.-[protected]
Seat no.- b11, 34
Train name - new delhi to sealdah rajdhani express
Date-24.08.18

Hi, this is aniket dey, on 23/06/2018, i had booked a ticket from irctc through a sbi card. My 1st transaction was failed. I thought refund will be updated with in 3/4 days, but still now payment not refunded.
Please check the attachments. My user id haimantisu, my reg mob no [protected]. Please solve the issue asap
Thanking you
Aniket dey
Mob: [protected]

I have booked retiring room at pune sation on 2-sept-2018 at time 20.00 to 8.00 am. Tid : [protected], date of journey 3-sept-2018 (Pnr no [protected]), but i could not received confirmation massage on mobile and email due to internet problem. Kindly request to you pls send booking conformation on my mobile number and email. Pls do the needful.
Thanks

The ticket was cancelled on 15.08.2018
Cancel id [protected]
Another cancel id [protected]

Even after 10 days the amount was not credited to the account
It is mentioned that refunded.
Instead of debit card bank name mentioned as zaapakpg and for other one
Mentioned as credit card/debit card (Powered by hdfc)
What is the reason for non credit
The delay is unnecessary. Pl credit with interest
Pl credit immediately

Sir, yesterday 23-08-18 i travelled from vizianagaram to tirupati on puri-tirupati express no. 17479 with pnr no.[protected] under lower berth/sc quota.
After getting up in the morning i find to my dismay there was no pantry car
Service in the train. Just to have a cup of coffee/tea i got down at each and
Every station (Except vijayawada) in all the irctc stalls they were telling that
Either the machine is out of order or just finished in order to escape. The thing
Is that the price fixed is just rs. 7/- which is less profitable to them and time taking to provide the service, so they stopped this service.in this connection, i request irctc to verify the veracity
In my complaint and to provide the service by increasing the price to rs.10/-
And increase the quality to compensate the increase in price.

A. Annappa

I travelled from bangalore to chennai by 12008 shatabdi
In evening around 5.30 we were given one cup cake, a packet of alubujia, kachodi, coffee worth rs 35. The dinner was 3 parottas or briyani and one cup of curd. Earlier for dinner we used to get, parottas, subji, dall and rice. Now welcome drink, soup are also missing.
Reply [protected]@gmail.com

Food quality is worst in gatiman express.
Traveling in the train from gwalior to new delhi in coach c4 and the food provided in the train is stinking and rotten.. It was smelling so much and when complaint it was told that may be your food is spoilt...
For a passenger paying so much money and the food just worst in one of the fastest train of india

I got reserved (To my wife) a e-ticket to 17229 sabari express from guntur to secunderabad on[protected] for rs.190/-. My pnr number is [protected]. But, the train was cancelled by railway authorities due to floods in kerala. They have also cancelled my ticket and gave me refund of rs.70/- (Less amount) by deducting cancellation charges of rs.120/-, which is against railway cancellation terms & conditions. As per the railway policy the full amount has to be refunded to the passenger, if the train is cancelled. Where i got 120 rs. Less refund (Deducted as cancellation charges) into my bank account. Hence, i request you to direct the railway authorities to give credit of balance amount of rs.120/- to my bank account immediately. I have sent a e-mail to [protected]@irctc.co.in and [protected]@irctc.co.in requesting the same.

Hi,

Booked ticket on irctc using internet banking amount debited inr 451.80 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. I still don't know that whether the ticket is booked or not. So, i booked a new ticket after few minutes. Therefore, i want my money which i have spent for my first transaction of rs.451.80. The message recived from my bank as below:
Rs 451.80 debited from a/c *66128 on 23-08-18 by sbi bank. My booking transaction id is [protected]. The reservation id is [protected].

Hi,

Today 23rd aug. 2018 i booked ticket from pune to bhopal for 24th aug'18 in tatkal, money deducted from account but i got message ' transaction pending from bank end' at time of login.
Icrtc user id - km121
Booking transaction id = [protected]
Payment mode : bhim @upi

Pls. Look in to matter.


Thank you!

Sir i have booked the tickets through irctc

I am pretty sure i have taken the senior citizen discount for 2 passengers
Mukund kothari (My father) 77age
Anil (My uncle) 64 age

After booking the ticket they charged me 9030/-

And in print out it shows that i have not opted senior citizen discount

Then i have refill the same page with diffrent irctc id and it shows the lesser amount while making payment

The amount diffrence is 1130/-

I have taken the screen shot of my user id and diffrent user id to check the problem

I have made so many complaints ot [protected]@irctc.co.in

But they always sends me that they r right

Here i am also attaching the screen shot of the both page

I am a regular traveler in trains. During journey in hatia-puna super fast express train no. 22846, their was lack of maintenance, repair and cleaning services in almost all the toilets of this train. Some where water is draining from toilets to compartment inviting slippage of passengers in exit passes in running train, some where taps are not working, the door locks, tap pipe, flush button etc are damaged. Pantry car is not available, contactor of badnera railway platform bhojanalay sailing all its made food items in this train with taking 60%additional charges instead of its actual price. Online complain is not possible valid for this train.
A passenger pnr no. [protected].

My pnr no is [protected] booked for 11 aug 18 first class ac cabin as i had baby. On the journey date coach is not available. Railway people said coach is damaged. And they had alloted seat in 2a. It was not possible for us to travel. Spoke and requested deputy commisioner also at station for help. But in vain. On his advice i filed tdr. Today tdr status shows repudiate. Reason tte has not submitted certificate. Is this mean railways is not willing to refund money.

I never receive seat as per my preference. Then what is the point of asking preference. Even if the 200 seats are available then also i will not get my preferable seat. I don't understand then why the hell you provide the option of seat preference. How much trouble it is when we are booking for old age people. How about making some changes or simply removing this option from your app. Because it is really annoying.