Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked a railway ticket using payUmoney gateway transaction I'd [protected] because the ticket was in waiting list so it got automatically cancelled. The IRCTC is showing the ticket money is refunded and refund I'd is [protected] on 1/07/2018. The payment method debit card was used at the time of transaction.But it has not been credited to my account.
So please look into it and inform me .

I tried to book a ticket on the date 24/01/18 on irctc app from haridwar junction to jodhpur junction for the journey date 31/1/18. Rupees 3117 deduced from my account o[censored]co bank with account number [protected]. I sent mail to irctc many times but no action took in this matter.I have attached the screenshots of the mails.please take action in this matter

There is biggest weakness of your site is "phone number" can be repeated. According to your rules, One number can hold only one id but your add the new id on same number without verifying it... Only username will change but number will same... While input the same active id number, one error of " NUMBER REPEATED" will appear but the id has been save in your server and that person can login into it...
And your new site is unable to hold the traffic... It hang again and again.. fix is as soon as possible...

Sir,
I used my debit card for recharging R Wallet o[censored]TS mobile app( Under IRCTC).But at first attempt money is not credited to my R Wallet.So, I had to recharge again.Later bank statement shoes money debited twice but recharge done for once.Money debitted from bank account twice but it is not credited in R Wallet for one transaction. I sent a email to UTS sealdah, but did not get any response.UTS app registed mobile number [protected].br...

Mail id correction
i mentioned mail id [protected]@rgmail.com,
Instead of [protected]@gmail.com
while making the on line account in irctc. e ticket system
my mail id is [protected]@ gmail.com.
pl arrang e to do the correction as as early on urgent base
my user id Jimulla
mob no [protected]
i hope you do the needfull
thanking you sir
Regards
mulla
belgaum 590010

Hi Team,
IRCTC web portal is not accessible in USA. It is giving below error:
This site can’t be reached
The webpage at https://www.irctc.co.in/eticketing/loginHome.jsf might be temporarily down or it may have moved permanently to a new web address.
ERR_TUNNEL_CONNECTION_FAILED
Same issue is with IRCTC rail connect app also where it is giving error of data connection when clicked on Train Ticket option.

This issue is happening for all of my friends staying in USA.This site and app were working 10-15 days back. Please look into this.

A week ago when i tried to book a ticket by using android app of irctc. every thing works well but after the payment it gives error message but in mean while ticket amount deducted from my bank account.
several times i complaint about it to the irctc helpline, but they refused to consider it as any problem.
i mailed at [protected]@irctc.co.in but they just send ticket id and forget the problem.
so how can i get the refund for the same,
for above mentioned problem i sent my bank account statement to the [protected]@irctc.co.in but not received any reply from them.

I tried to recharge utsonmobile Rs.100 through debit card from my bank account(see attachment). Message received from bank informed debit of that account but utsonmobile balance showed no transaction held and the balance remains the same as earlier. On asking the Bank authority over phone via toll free number (SBI) I was directed to the irctc so that they should initiate first for this and the banking authority will resolve this by crediting the deducted amount. I have asked the irctc authority over mail but to no avail. Please take steps.

Hi,

Booked Ticket on IRCTC using Master Card vide Booking Transaction ID of IRCTC is [protected] and amount debited INR 2010 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to say anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Message received from my bank as below:

Debit With Rs.010.[protected]:37:21 through Debit card.

Dear sir

I got below message

"TR NO 11026 PUNE-BSL EXP. OF DT. 11.07.2018. WILL RUN DIVERTED ROUTE VIA DD-MMR. DUE TO HEAVY RAIN AND WATER LOGGING. INCONVENIENCE IS REGRETTED."

Please confirm Schedule time, and it will halt At kalyan station.
My PNR: [protected], TRN 11026, dated:[protected].

IF it is not halt at Kalyan station can I get full refund for the same, What is procedure to get refund amount.

Thanks
Regards
Ashok Kandoi

Undersigned asked for Bread Omellete (2 eggs). The catering staff asked for Rs.50/-. However, the list price on IRCTC’s website is Rs. 35/-. Another catering staff also asked for Rs.50/-. On being asked why is he overcharging he simply replied “net vet mat dekho, Lena hai toh Rs.50/- mai lo” and walked away. Similarly, the catering staff was overcharging for Poha and Bread cutlets too.

Undersigned is travelling by Train No.12215 having PNR: [protected] and boarded the train at Delhi Sarai Rohilla Rly Stn. The train starts from Delhi Sarai Rohilla at 9:20AM. Now, please advise how can a person get breakfast at list price on moving train and not succumb to such corruption practices.

Kindly look in to the issues being faced by the Indian Railway Passengers and provide a suitable solution for the same.
Looking forward for a swift and appropriate response.

Best Regards,
Aabhas Goel
(Email ID: [protected]@gmail.com)

Respected Sir/Madam;
I have tried to book a ticket on 14 June 2018 and tied 2 times 1 for 3AC and another for sleeper coach
both were failed transaction
I am trying to get my money back and informing them I have not received my refund they are saying that they will check from 21 June onwards
but not getting any satisfactory responce

Transaction Id
[protected]
.refund Rs 2340

[protected]
refund rs 4960
Booking date 14 june 2018
Travel date 15 June 2018
Train number 12627

I hope you people will help me with this

Today I booked railway retiring room no. 4 at Bangalore through irctc site from 22.07.18 at 8.00 to 23.07.18 up to 20.00 hrs. for two persons. its confirm TID: [protected] Ref No.: SBCRR1148811 fare 1942. Payment done by credit card, which is deducted
now I request please send me confirmation message on mob. [protected] or email: [protected]@gmail.com
From Mukesh

We pay hefty amounts to travel by A-class trains in India, thinking that everything is being taken care of. I am traveling to Kolkata from New Delhi in train number 12260, and was surprised to find the staffs not serving the evening usual snacks. On enquiry, they said that IRCTC has stopped serving evening snacks from this month. As it is the quality of food and quantity has drastically gone bad and reduced. And now the end of evening snacks. Is this what we are paying for? Why don't you people reduce the prices for the tickets. Bloody disappointments always IRCTC is. Do something fruitful rather than trying to befool the fellow citizens of the country. You guys are a disgrace.

I booked a ticket from irctc but canceled the ticket the ticket was of general quota and was confirmed please refund my all the amount back because the irctc is showing that they have refunded but the amount is not refunded back in my account.
Reference Number- [protected]
Booking amount- 560
Refund amount- 370
Quita- GENERAL (GN)
Class-THIRD AC (3A)

If the amount is not refunded i will take legal help from the court or police so kindly refund back my amount to the bank.

Dear Sir,

I was make ticket by IRCTC website on 1/6/18 for journey date 17/6/18 from Kanpur to Jaipur with my Wife and 1 yr old Son but unfortunately my travel plan cancel due to some reason and tried to cancel my booked ticket before allotted confirm seat but always shown one pop-up "This PNR not book through www.irctc.co.in so cancellation/TDR filling not allowed.

i was call to customer care for cancellation but they denied and send a text mail by (vipin.[protected]@gmail.com) to irctc but they also replied please send mail through registered mail id([protected]@gmail.com) but that particular mail id i am not take in use last 4-5 years but that cris_dubey id is currently use on IRCTC website.

i was request to IRCTC to consider my problem and cancel my ticket because its my family and my ticket not for other person and i can take my Adhaar card for verification but finally they not give any response.

i have attached screenshot for your reference.

Regards
Vipin Dubey
[protected]
vipin.[protected]@gmail.com

Please be advised that your new irctc.co.in site for railways ticket booking is pathetic. First of all it does not open at all. Secondly, even if it opens, it does not open properly. Thirdly, we are having difficulty in taking print out of our tickets since this option is not working at all. It seem that you have developed a very heavy site. Please be light.

Sir, I have booked my ticket on 17.06.2018 through irctc. I have not received the refund for failed transaction even after three weeks.I had used the paytm payment gateway & Bank of Baroda debit card for payment.My ransaction no. is [protected] regarding this transaction & amount of Rs.880 is debited from my bank account. Kindly advise me for appropriate remedy regarding this issue.

I can't able to see my booked history details. This improves the new website is not as user friendly. Lot of issues in new web page. Please ask the IT to make it worth and user friendly. Only useful in the new page is we can check the probability percentage of ticket confirm.

Please do the needful as soon as possible. This will create severe headache to the users.

I booked a tatkal ticket on 23 June with name Rohit (age -25) and subashu (age- 40) form rampur to pathankot cantt, Date of journery was 25 june 2018, I filled TDR file on 25 June due train late more than three hours, PNR number of ticket was [protected], My IRCTC account is sawankapil,

with Mobile number [protected] and mail ID is sawan.[protected]@gmail.com

when I will be received TDR refund amount and i am attached TDR booked ticket detail