Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

My family booked ticket from njp to sealdah vide pnr no.-[protected] by padatik exp on 12.06.2018 which was confirmed by irctc with pnr no.- [protected] in darjeeling mail. But we didn't get any information regarding change of train no and because of that my family could not able to catch the train as its departure time was earlier (8pm) than padatik express (9pm). After several request to everybody station manager understood the actual problem and assured to manage one berth in padatik express prior discussion with concern tte at njp. However, after train departure tte asked for extra charges of rs. 2500.00 without receipt for travelling in ac3 with general ticket (As per their advice). My family was agreed to pay the same but requested to give a receipt. But ultimately, nothing happened as she was alone with my child and had to pay rs. 1500.00 without any receipt. I want to know that what was our fault and why we will be the sufferer by travelling without proper ticket & pay extra if we booked the ticket. It is the fault of railways as they didn't inform us the actual status of confirmed ticket as they have our contact no. How can i know my train no is changed. If that is their fault, they should arrange proper reservation for passenger as we are paying for that. I need proper investigation of this case and penalty for that and that tte should punish also for his behavior.

I try to book the railway ticket through irctc and payment made through vim app the amount rs 520.00 deducted from my bank as requexted by razorpay bank vide id no[protected] but irctc failed to book ticket showing the reason payment failed rejected by bank on 10.06.18
Irctc transaction id is [protected]. The amount rs.520.00 not refund by razorpay to my bank, bank of baroda.

Dear sir/madam,

Ticket id:-407244

Here i am unable to book the ticket thro' irctc login... I want to know the transaction password.. I have sent several mail to [protected]@irctc.co.in to resolve the issue.. But it is not being resolved.. Kindly look into the matter and resolve the issue asap.

Email id:[protected]@gmail.com
Irctc login: ramhem1

Ramesh

We, dr. G. Pratap kumar and dr. A. Rudra nagendra rao travelled on 10th june, 2018 from chennai to vijayawada in howrah mail (Train no.12840) with pnr no:[protected] in i a (First a/c).

We were allotted upper berths whichs are dirty. The sides of the berths were not serviced since so many days.

The compartment is having half ia and half iia (First a/c and 2nd a/c berths) and the compartment is very old.

The pillow covers are also dirty and when we asked the attendant changed.

We had a bad experience during this travel having paid for i a/c.

I had booked a ticket through my irctc account from kanpur to delhi from shram shakti train no. 12451, on 4.6.2018 vide pnr no. [protected], d. O. J. 05.06.2018. I was alloted a-1, berth 8, in iiac. However i notice that the charges for ticket rs. 2015/- have been wrongly debited twice from my account. I have been patiently waiting since then for credit of wrongful deduction for rs. 2015/- by irctc, in my pnb a/c.

Kindly look into the matter urgently and credit rs. 2015/- [two thousand fifteen only] wrongly deducted, into my account without further delay.

Thanking you in anticipation of your prompt action in this regard.

Niharika birkett

I dr. Priyanka raj travelled in train number 12192 shridham express on 9th june from jbp to nzm with pnr no. [protected] with my daughter. The couch attendent of my bogie before shri. Sashi dayal was very rude in behavior and misbehaved with me on asking to be polite he threatened of dire consequences and said make my complaint where ever you want i don't care. Is there any system in the railway to train such kind of people that how to behave with passengers or usually these people misbehaves travelling single female passengers or without male partners. My this experience is very sad and tarnishes the image of indian railway in my mind. I hope some kind of action will be taken against him and the applicant will be informed.

I was trying to book a retiring room in chennai. Even though the check-in and check out date was given as 15/6 2018 to 16/6/2018, below in the selection list the dates are showing as 7/7/2018 to 8/7/2018.

To understand this tried calling in toll free. Even after waiting for a long time, when the staff answered the call, they just disconnected before hearing my request completely.

Today i was trying to book a tatkal ticket, but my session got log out even though my session was in use and it was not login more than 2 mins. It was not idle. As per irctc, if session is idle for 3 or more mins, then session expires.. Why is this happening. Is it that someone is hacking the irctc account and disconnect the active user sessions? Can you please check the security of the irctc. I can't even book the ticket and nowadays its difficult to book the tatkal ticket due to server busy. I don't understand how the agents are able to book the confirmed tatkal tickets.

Sir,
I am Dhaneesh. I paid Rs 1350 to IRCTC for booking train ticket through PhonePe. IRCTC have not received the payment.

TXN id P1806070815436265965527.

My SBI account is debited INR 1350.0 on Date[protected]:15:56 AM by UPI Ref No[protected]

Plese do the needful

Dhaneesh
[protected]
dhaneesh.[protected]@gmail.com

Amount deducted but r-wallet not credited
Amount deducted but r-wallet not credited

Dear team,
I have recheraged r-wallet for rs. 100 inr on 08/06/2018 at 10.55 p. M. Amount deducted from my bank a/c but r-wallet not credited.
I have contacted to my sources of payment bank they replied as your transaction of rs. 100.00/- was successful

Details are as follows:
Utr : #
Payment description: [protected]@icici
Mobile number registered on uts: [protected]
Transaction date:[protected].
Amount: rs. 100.00 inr

But my r – wallet not credited.
The uts app does not show r-wallet balance, i check r-wallet also but the balance is still zero and not reflecting.
Please look into it & let me know the process for refund. There no option in uts app for refund or check.

Thanks, ®ards
Somesh nolkha
[protected]
E-mail: [protected]@gmail.com

Sir, my wife with our 2.5 yr kid was travelling from raipur to howrah yesterday 07/06/2018 in a1 coach seat no. 2 pnr no. [protected] by aczad hind express (12129). The coach was in bad condition. The toilets were not clean. The pillow covers and bed covers were not fresh. Overall it was a disastrous experience for them. For the very first time we faced the third class facility by paying for the 2 tier ac. The coach was put in the last, with no charging points, no cleaning, no facilities. It was the worst experience.

My user id of irctc a/c - nasirtumpa.
My email id - [protected]@gmail.com
Date of journey - 02/06/2018.
Date of transaction - 01/06/2018.
First time payment was sucessful but irctc app shows bank error & debit my money 95/-
My transaction id[protected]
& pos - irctc85505.
Second time also money deduct but tickit not generate & error message is bank not responding.
Transaction id - irctc txn#[protected].
Pos - irctc85505.
My total money deduct = (95+ 95) = 190/-
Please refund my money as soon as possible.
Thanks.

I have booked e - ticket through irctc on 28/02/2018, pnr no. [protected], amount is 8535/- then my e-ticket was not confirmed and final chart prepared and irctc refund only 8340/- what is reason behind less refund and e-ticketing was cancelled automatically what charged taken from me but e-ticketing is not cancelled after preparing of a final chart of railway

महोदय कल मैंने न्यू दिल्ली से नागपुर यात्रा की तिथि 30 जून 2018 हैं
टिकट आप के clear trip से बुक किया जिसके 2701/रूपये मेरे एकाउंट से
कट चुके हैं लेकिन मुझे टिकट के बारे में न कोई मेल और ना कोई मेसेज आया
दूसरा टिकट कल मैंने रुड़की से न्यू दिल्ली
तक की यात्रा जिसकी तिथि 30 जून 2018 हैं टिकट आप के clear से
बुक किया जिसके 469/रूपये मेरे एकाउंट से कट चुके हैं लेकिन मुझे टिकट के
बारे में न कोई मेल और ना कोई मेसेज आया
आप से निवेदन हैं कि मुझे पी.एन.आर. नंबर और मेरे टिकट का विवरण देने का कष्ट करे
राजेश पालीवाल

Hi,

Myself avijit mohanta, i was travelling with my family from kolkata (Sdah) to balurghat (Blgt) dated 26/05/2018 by train. Our journey starts at 10:15 pm and train reached to maldah (Mldt) around 6am morning next day (27/05/2018).

At maldah station train has been stopped and did not move. There was an announcement occurred at station mentioning that "the train will not go to balurghat due to some rail track issue and asked all or us to vacant the train". We have also visited the station master there also but he also advised us to vacant the train. Note that the distance between maldah (Mldt) and balurghat (Blgt) is 110 km.
There is no natural disaster happened as the whole disaster was made by railway authority itself. Train authority has taken no responsibility to arrange some alternatives, moreover they are not informed us earlier about the issue.

After that i have filed tdr mentioning that we "partially traveled" then left the train and waited for refund.
Today i got a tdr status "repudiated" as they refuse to accept it and the refund amount is zero.

Ticket details are in below,

Transaction id: [protected]
Train no./name: 13153/gour express
Pnr no [protected]
Date of journey: 26-may-2018 date of boarding: 26-may-2018
Date of booking: 06-may-2018
From: sealdah (Sdah)
To: balurghat (Blgt)
Boarding: sealdah (Sdah)
Resv upto: balurghat (Blgt)
Quota: general (Gn) class: third ac (3a)
Ticket amount:2900.0
Ticket type:e-ticket

Cancellation id: [protected]
Tdr registration no:[protected]

Please help.

Thanks & regards,
Avijit mohanta
Mob - [protected]/[protected]

After successful login the page requested to verify my mobile no and emial id. Mail id was successfully confirmed but when i entered mobile no, it asked me for isd code to which i typed '91'... It showd error saying 'invalid isd code. Use number between 1 to 999 except 91'
This shouldnt be the case as isd code for india is '91'.
Because of this issue i am not able to avail irctc service any futher.
Please solve this query asap.
P. S: i tried calling irctc customer care number lot of time it always comes as busy.. Really irritated by this

Sir
I have reserved in ac 1st class for the journey from durg to ltt. Mumbai on 03.05.2018

However after chart preparation i was allotted a berth in ac 2 t.

The details of the ticket is as follows :
Passenger name : r. Chandramohan
Pnr no [protected]
From durg
To ltt mumbai
Train no 12102
Date of journey 03.05.18
Class ac 1st class

Actual berth allotted in ac 2nd sleeper
H1 31.

I request you to refund the difference of the two fares.
Thanking you
Ticket id:-120047 was allotted for my complaint and afterwards there is no response. After repeated complaints there is no response.

Please do the helpful.

Hi,
I had booked tickets from irctc. The ticket was cancelled later on. But the account from which the ticket was booked has been closed before the cancellation. I had emailed several time to [protected]@irctc.co.in but not getting any solution for that. The ticket id is 7798696. Please refund my money. Everytime i reply to the email, i get a new ticket id.

I have cancelled the tickets (Pnr [protected]) booked under tatkal quota in the train no12591 between malm-ypr due to train delay by more than 12 hrs. I have tried to file tdr through online. But the transaction did not appear on the tdr page. I checked with enquiry cell at bangalore junction and they replied that if train delay then automatically refund will come.

I have not got any refund from irctc.

Kindly guide me to get refund.

I mailed to [protected]@irctc.co.in and they alloted ticket id 12813. Afterwards nothing happened.

Regards
Sivaraman k

Sir/madam, i tried to book ac dormitory for four times since yesterday. But everytime the website displayed some error in the end after the transaction and i could not book the dormitory for myself. No one is even bothered to pick up the calls at their customer care call center. Please look into the matter and provide me the refund as soon as possible.

My pnr used for booking is: [protected]
Transaction ids are: [protected], [protected], [protected], [protected]