Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi team,

Please be informed that i cancelled my ticket with pnr: [protected] and [protected] on 4/5/18 however till now i haven't received any refund amount.
I booked the tickets through debit card, but as per their mail they said they would refund in paytm wallet.
It's been more than 12 days there is no response to my mail at [protected]@irctc and whenever i call they always give the # answer due to technical issue they cannot check the details.
My question are:

Why my refund is not credited?
Why they are saying they would return in paytm wallet when i booked through debit card?
Why they are not replying to my mail??
Why this much of technical issue occurs in the irctc, specially when u call?
Why after getting connected to customer care they are disconnecting the call??

Please help me.

Prashant
Ph: [protected]
Email: [protected]@gmail.com

Sir i have booked tickets which were in waiting list till chart preparations.
Today i have received 150 rs as refund which is far less then actual amount that's rs 450.
Please make full refund
I have attached ticket for your kind information please

Please do the needful for early action
Transaction id - [protected]
Pnr no - [protected]

I am traveling from guwahati to new jalpaiguri by rajdhani express, train no. 12423 by pnr no.[protected] on 17.05.2018.
As per my knowledge we are paying for the services charges also while taking the ticket for rajdhani express.
But i feel ashamed when i experienced that theservice boys are seeking bakshish (Asking money) from every passengers for their services.
I think they were paid by the contractors of railway catering services.
Please take action against them, it is a very shameful issue.
Why should we pay extra.

Sir

This is to complaint about train no. 12245- howrah-yesvantpur duronto express-
1. The coach number b4 is in a horrible condition, with nails sticking out from the berth, making it impossible to lie down.
2. Water continuously drips from the ac, due to which four passengers fell down, out of which 3 were senior citizens.
3. On asking the cleaner to call for the mechanic, he said such problems will not be solved on journey.
4. It was also mentioned that complaints in complain book is never accepted, and the page is torn off once the passenger writes in the same.
5. I would also bring to your notice that the attendant was not available during the whole process, and later had come to say no one told me about it.

Such a horrible travel experience was never expected. I would be grateful if you do the needful for the above problems.

Regards
Madhuporna dasgupta
Train no.- 12245
Pnr no.[protected]
Coach - b4; berth no.- 40
Contact no.- [protected], [protected]
Mail id: [protected]@gmail.com

Money has been deducted from paytm wallet but ticket has not been booked

Paid rs. 3, 574.34 to irctc for a ticket in 12246 yesvantpur - howrah duronto express departing ypr on 17.06.2018

E ticket order id - [protected]

Ticket price was paid from paytm wallet on 16.05.2018 at 07:25 pm

Wallet transaction id - [protected]

I would like to request irctc to pay my money back

Hello,

Ticket has been auto cancelled by irctc, and i check the status of payment it shows as "amount sent to bank" (Payumpp). But amount has not been credited to my bank account.

Refund id : [protected]

Transaction id :[protected]

Date :16/may/2018

Another transaction :
Refund id :[protected]
Transaction id :[protected]
Date :14/may/2018

I have cancel the irctc e-ticket online. My journey date is 12 may 2018 and i cancel the ticket 28 april 2018. After some days i have received email that irctc refund the amount to zaakpay pg but not my bank account. When i booked the ticket i pay through sbi net banking but they refund amount to zaakpay pg. I have email the irctc customer care but they dont respond. My ticket details are below..
Pnr number [protected]
Irctc transaction id [protected]
Refund processing date:29-apr-2018
Refund amount:305.0
Refund reference no:zp5629fbd687c5b
Payment option used : zaakpay pg

I have booked a ticket to new delhi from bettiah on 25 apr 2018. Due to train delays i have cancelled the ticket on 26 apr 2018. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing (Still) "sent for refund" but amount still not refunded back to the account. I have contacted to the irctc customer care many times, but could not get any reply.

What should i do to get the money back?

Kindly help me the needful things.

Ticket details,

Pnr number : [protected]
Date of booking : 25-apr 2018
Total ticket fare : rs 4390.00
Cancelled date : 26-apr-2018
Refund amount : rs 2190
Refund reference:- 74332748120811922283927

Sir,

I am unable to book ticket in physically

handicapped blind in irctc.. it was saying that

passenger name mismatch.

Please reply me as soon as possible .

Thank you

Name :- ATIKMAHMED D MANSURI

MOBILE :- [protected] (ONLY SMS DEAF)

MY ID CARD NUMBER :- WR PRTN6178

DATE OF ISSUE :[protected]
br...

I have tried to book a train ticket from and it was not reserved, but cash got debited from my account.
Transaction id: [protected]. Transaction details shows that pending from bank end. This is for the second time happening like this. While booking for tatkal tickets irctc website seems to be very slow now a days and note getting access to the account sometimes.

10 may 2018 i book tickets but transactions are failed regarding refund not received. Response received by them that it is already granted & we need to chek it with our bank. When i contacted bank of baroda, manager told me that refund is not received by them yet ticket details given below please solve my issue urgently.

Transaction id — [protected]
Booking date — 10-may-2018
Journey date — 29-aug-2018

I have booked railway ticket for the journey form chalakudi to calicut on 13 th april 2018 with pnr number [protected] for train number16307 through irctc web site for 2 person (160 rupees)
Ticket was under waiting list and never confirmed.
So after chart preparation the ticket was automatically canceler by railway.
They only reimburse 40 rupees instead of 160 rupees and i forced to take new ticket for the passenger.
Railway is looting the people on waiting list ticket.
Please take necessary steps to stop this.

Dear Sir,

I have requested the TDR for the PNR No.: [protected]. And I received the mail regarding rejection of TDR as the passenger has travelled as per the chart which is completely wrong. I haven't boarded the train. Either the ticket collector has not checked properly or is not doing the duty properly in trains getting late.

I request you to kindly reopen the TDR and also put an inquiry into it.

On the same day same time I took another train with PNR No.: [protected]. How the same person can travel in two trains at the same time. I am attaching the ticket snapshot.

Regards,
Tabish

I have requested the tdr for the pnr no.: [protected]. And i received the mail today regarding rejection of tdr as the passenger has travelled as per the chart which is completely wrong. I haven't boarded the train as it was more that 6-7 hrs late. Either the ticket collector has not checked properly or is not doing the duty properly in trains getting late.

I request you to kindly reopen the tdr and also put an inquiry into it.

While booking my ticket thro. Irctc website on 1st may2018 from rajdhani express for karwar to h. Nizamuddin (Date of journey[protected] transaction was failed but amount of rs.3365/ was immeditely deducted
From my account just after clicking'submit' (After completing all payment formalties thro. Debit card) without generating pnr number. Inspite of clear
Statement in irctc website that in case of failed transaction refund will automatically be credited within 3-4 working days, my refund of rs 3365/ not yet been credited in my account. Kindly look into it &arrange to send it at the earliest.
Regards

I happened to travel in rajadhani express yesterday pnr:[protected], trn:12432, doj:14-05-18, 3a
B5 30, b5 31,
Fare:6360
An awful experience it was.
Charging 6360 for 3rd a/c ticket and giving such a bad service is condemnable
The food served was stale
The quality of everything served was pathetic
The blanket n sheet provided were damp
And most importantly the toilets were extremely dirty
It seems as if the toilets weren’t cleaned for months
There was no water in the washroom
My fellow passengers conveyed their dissatisfaction to the tt, as well as called up the canteen manager and wrote a negative feedback in his feedback book

I would request the concerned authority to look up to the matter seriously and do the needful
Thanking you

Lalbagh express 14/5/18

Please change the name of veg biryani the worst food we have ever eaten it was very bad and not even good. Many passengers including us threw the food
They name it veg biriyani but its just tomato rice.

Food is very very bad is giving tomato rice is taking 60 rupees its not worth 60 rupees

You can take 70 or 80 please give good food for passengers

Irctc food service is very very bad

I booked the three tickets of train 15705 with pnr [protected]. After that train was late by 18hrs, so i had filed tdr on 19th may. Still my refund not initiated, showing status in irctc apps as tdr entered only and later it shows cr registered. Details are below.

Pnr:- [protected]

Trasaction id :-[protected]

Cancellation transaction id :- [protected]

Fare amount : 6765

Kindly have a look into this delay.

While doing reservation I clicked on Book only if lower berth is allotted, then money got deducted after transaction for tickets but after that message appeared book only if lower berth is allotted failed, do you want to proceed. I clicked on No. Still money is not credited in my account. Request for your help in this matter

Date of Reservation-14/05/2018

I booked ticket on IRCTC but ticket was not made and ticket amount rs-4050/-deducted from my account on 6 may 2018..the transaction ID for this transaction is [protected].please refund my amount to my respective account for my convenience please.i contacted IRCTC customer care but no any response found from them which is not good for customers.