Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked ticket bearing Booking transaction ID: [protected] on dated 06th October 2023 for an amount of Rs.5, 785 through my UPI id via Phone pay.
Whereas my booking was failed but the amount debited from my account but after several follow up railway denying the receipt and also Phone pay denying to pay as they have paid to railway.

waiting for justice

I was booked the ticket on 18.09.2023 from 'Vadodara" to "Dader" against the PNR [protected] and I got sms my train was late more than 3 hour's.
I have filed the TDR but my reason was different my TDR has been rejected.

I have send the many mail to railway however they are not ready to provide my refund or re-open my TDR so please look in to

I went to recharge my UTS (app) wallet (R-Wallet) on 29/10/2023 for ₹265/-. I recharged through the "Google Pay" app, and money of the same amount got debited from my bank account. But it's not credited to my UTS wallet yet. I have refreshed the app so many times, but it remains the same. Please solve this issue.

Dear sir, I didn't get still refund the amount in my bank account. But when I checked in IRCTC website and showing refunded amount but amount still not credit in my bank account.
So I request to you refund to my bank account as possible as.

Dear Sir/Madam, I had booked a ticket from PGT to QLN journey date 1OCT2023, but the train got late from more than 8hours.I had filed the TDR on the same day at 01-OCT-2023 17:20:44HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [protected] Transaction ID: [protected] Date of Journey: 01-OCT-2023 Ticket Amount: 633.60 TDR Filing Date: 01-OCT-2023 17:20:44 HR TDR Zone: SOUTH CENTRAL RAILWAY (EC) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

Hi Team,

My userid in UTS app is [protected]

While recharging UTS app Rwallet my money got deducted from my account recharge is not done.

Please find attached image.

Thanks,
Prashant Dhole

Hi Team,

I booked 2 tickets in 3rd AC of AVADH ASSAM EXP (15910) PNR: [protected] having travel date 17-Oct-2023 from KGG to NJP. Passenger's name is Gaurav Raj and Nikita Kumari The train was running late for more than 3 hours so I filed TDR against my PNR before the scheduled departure from the boarding station and travelled to NJP in a different train on the same day. I received an email from IRCTC that the TDR is repudiated. Kindly help me to get this case reopened and refund my credit back.

Regards,
Gaurav Raj

This is to notify and inform the department that, I and my family faced a quite an issue in the catering service as our prepaid food service was not served on time, and when asked, the service guy said that the food was finished but he will serve the tea which was by default in our meal plan. Upon asking again and again he served 3 veg thali with missing items (the plate did not contain all the items that was supposed to be served) whereas we booked 2 non veg thali and 1 veg thali. This is truly not acceptable as we didn't get served even after boarding the train during lunch hours.

Details ahead:
PNR : [protected]
Name : Jugasmita Kashyap
Coach : A2/ seat no 11, 44 and 45
NCB to GHY (14:30 hrs - 19:30 hrs)
Date : 23/10/23
Contact : [protected]

Sir, I was booked kanchanjunga express but it cancelled automatic by IRCTC. But the money still not credited in my bank account. Please the amount refund to my bank account as soon as.

Sir/madam
I was booked tatkal tickets for 19th October in kanchanjunga express, but tickets will not booked by confirmtkt app but the money 2510 rs debited from my account.I still not get refund amount so I requesting to the amount refund to direct on my account.

I had done recharge of Rs. 500/- through my debit card on 13th Oct.23 at 10:22:53 under Txn Reference [protected]AD1022537. The same is still not credited to my R Wallet account

IRCTC e-wallet transaction failed but amount got deducted. requesting for refund.

Ref:- PNR: [protected]

Dear Sir,

With reference to the above PNR, I have booked a ticket from Ranchi to Dumka on 20/09/2023 with WL3, Train No.-18619.

I have received a message from Indian Railway regarding cancellation of train just before 4 hours of departure (screenshot attached) (Time- 17:33). Actual departure time is 21:30 hrs. Chart was not prepared till time.

After that I have done an alternate mode of travel for my journey.

Now just 25 minutes before departure (Time- 21:06 hrs), I received message regarding chart preparation (Screenshot attached) and restoration of train No.- 18619 (screenshot attached).

I was either unable to cancel my ticket or file TDR.

You are requested to refund my amount regarding this issue.

HI Team,

I had a ticket on 3rd Oct from Nagpur to Pune. Please refer below PNR No and Train Number: AZAD HIND EXP (12130)PNR: [protected] .

Train was late by 12 hrs and I had Raised TDR on 3 Oct 2023 | 02:08PM And Train actual arrival time was 3:55PM and i raised TDR before that and planned not to travel by train as train was late.

Now TDR STatus is showing CR REPUDIATE and didn't get any refund. pls look into this

Dear Sir,

I had filed an TDR for a ticket in which i and my wife were supposed to travel. Following are the details:
Details of the Journey:
TRAIN NUMBER : 22943
PNR : [protected]
TRANSACTION ID: [protected]
DATE OF JOURNEY : 17 SEPTEMBER 2023
BOARDING : VADODARA, TO : INDORE
PASSENGER NAMES : PRANAY JOHARI, KARISHMA NAGAR

The reason for raising the TDR is delayed departure of train from the boarding location. It was expected to depart on "17 Sept 2023" at "00:35" but it actually started in the morning near about "09:00 " which did not serve the purpose of our travelling and we did not travel.

And as per the IRCTC TDR refund policy, If the train is running late by more than 3 hours and the passenger has not travelled, a TDR has to be filed before the actual departure of the train for availing full refund.

We had filed TDR online before its actual departure and also got a letter signed from on duty TC for the same from the railway station.

We have shared all the details in mail to "[protected]@irctc.co.in" but till date did not receive any update and refund for the tickets.

Please help me to get my refund .

Regards,
Pranay

I had booked a two-way ticket from IRCTC and while selecting my berth preference, I had opted for a lower berth. However, I was not allocated a lower berth and this has left me feeling quite disappointed. To add to my concerns, my mother is traveling with me and she is over 50 years old and has health issues. It would have been very helpful if IRCTC had given us the lower berth as per our preference. What is the point of choosing the berth, when the same cannot be entertained?

It seems like booking a lower berth ticket from IRCTC is impossible.

Hi, I had booked train ticket on October 8th 2023
SMVB DNR SPL (03252)PNR: [protected]

23:25 | Smvt Bengaluru (SMVB)14h 15m13:40 | Vijayawada Jn (BZA)Tue, 31 OctWed, 01 Nov

STATUS: BOOKED
Boarding Station: Smvt Bengaluru (SMVB)
3 Adult | 0 Child | Sleeper (SL) | General
Passenger Information
1 Janardhan63 yrs
2 Radha Rani54 yrs | Female
3 Priyanka31 yrs
Booking Details
Transaction
ID[protected]
Ticket TypeE-ticket
Booked On08 Oct 2023 | 12:11PM
Date of Boarding31 Oct 2023 | 11:25PMVikalp StatusNoBooked FromIRCTC WEBSITECharting StatusChart Not PreparedPayment DetailsPayment ModePay using BHIM (Powered by PAYTM ) also accepts UPIConvenience Fee (Incl. of GST)₹ 11.8Ticket Fare:₹ 1665
Total Amount₹ 1677.85
The amount got deducted twice from Gpay transaction [protected]@okhdfc
please look into it ASAP

Dear Sir/Madam, I had booked a ticket from LKO to HW journey date 04-Oct-2023, but the train got late from more than 38 hours.I had filed the TDR on 05-Oct-2023 08:53 HRS.The status of TDR showing CR Repudiate. I was waiting for the train but the train got late so much so I have filled the TDR afte talking with IRCTC customer support 139 as passenger not travelled. They have ensured that I will get the full refund. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours & passenger not travelled. Please help me on this asap.
PNR: [protected]
Transaction ID: [protected]
Ticket Amount: 813.6
Train Number :- 13009 (Doon Express)
Departure station:- Lucknow (LKO)
Scheduled Departure Time :- 4th October 2023 | 17:50 Hrs
Actual Departure Time :- 6th October 2023 | 09:13 Hrs
TDR File Time:- 5th October 2023 | 08:53 Hrs
Train Delay Hrs :- 38 hr 24 min
TDR Zone: NORTHERN RAILWAY (NR)
Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

KCG MAQ EXPRESS (12789)Transaction ID: [protected]

RENIGUNTA JN (RU)KOZHIKKODE (CLT)
STATUS: NOT BOOKED
Journey Date: 26 Sep 2023
Transaction Amount: ₹ 1093.95

Hi my name is vijay kumar and i have booked an e-ticket from mur mankapur to vglj virangana lakshmi bai on 22 may2023 but because the train got diverted and could not stop at our destination station, therfore, i had filed a tdr as per suggested from irctc coatumer care but today i found that my tdr got r repudiatrd .Kindly do the needful the details have been attached as.Pnr number - [protected], mobile number - [protected]. Please check the details and result declare .