Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

On 12 th march i tried to book a ticket on irctc website. While the transaction is going then after that i received that the transaction failed. But the money got debited from my axis bank account still i did not receive any refund. It's been15 days since i booked the ticket. Please look into this asap
Phone number [protected]
Account number [protected]

Sir/madam
I was booking a ticket on 27.03.2018 from nzm to kota for 28.03.2018 but while i was making the payment it showed that payment has been rejected by the bank. I have not been able to book the ticket but i have received a message that the amount of rs. 415 has been deducted from my sbi saving account with transaction ref no igadeytgu9 and per my net banking record an amount of rs. 426.80 has been deducted with ref no [protected]igadeytgu9. Kindly help me in getting the refund.
Regards
Surya prakash rathi
[protected]

Ticket details-
Pnr-[protected]
[protected]
Date of cancelation
19'03/2018
21/03/2018
Train no
11056
11015
Cancellation id
[protected]
[protected]
Refund amount and date by irctc to zaakpay
1890/- on date 22/03/2018
2750/- on date 24/03/2018
I cancelled my ticket on above mentiond date amount refunded by irctc ti zaakpay but that amount not credited to my bank account plz do needful

Hello,

I have booked e-ticket on 16th february 2018 in tatkal from mumbai central (Mmct) to nizamuddin (Nzm) in tatkal on 16th february 2018.

My pnr no. Is [protected]

Train no is 12903
My transaction id is [protected]

I have also oped for the vikalp option, after seeing lots of tatkal waiting on that train.

On 17th, my ticket was canceled due to nonavailability of confirming seat as the ticket was in tatkal.

See, the below screenshot, to ensure my above statement.

Even after cancellation, i did not receive my refunding amount. Please look into this issue, and initiate my refund.

City union bank - sb-[protected] (Saving account), praveen chandra jha

Waiting for your response. Please initiate my refund

With regards
Praveen chandra jha
[protected]

Yesterday evening i was attempting to book a ticket from chennai to kumbakonam. The ticket was not generated. I know i can book 6 tickets per month. This time it is the 7th ticket. So i need to provide aadhar verification.
I did the aadhar verification earlier few weeks back and i got the following result
Your aadhaar xxxx-xxxx-3822 has been verified successfully

So now i entered my aadhar number in the ticket and clicked makepayment
Now i am supposed enter the payment details like credit card number etc. The payment screen was not shown. Instead an error message saying the atleast one passenger should have verified aadhar. I am one of the passenger and my aadhar has been verified already as i said earlier in this post. Since i am denied the ability book a ticket inspite of the fact that i have entered my aadhar and registered also. I keep getting the "re verify" in the master list page again and again no matter how many times i deleted and re entered my correct aadhar number and gave sufficient time in days for the system to update the status as "verified" the system has refused to generate the ticket. If this is an issue from your side please address it as soon as possible since the same issue might be faced by more and more genuine users like me. Best regards, madhavan

We tried to book tatkal railway tickets in www.irctc.co.in. there were seats available but after every payment, the transaction failed but the money was debited.
This is so ridiculous. I don't understand what is wrong with the ticket booking system.
It was so annoying that it says "transaction dropped. No seats available" and the money is debited.
Please escalate and build a proper system for the users.

Dear sir,

I am sachin padwal, i have a problem during login in www.irctc.co.in by my android phone from last 5 days; but i can still access in this website by my laptop.
My friend is also facing the same issue.
My telephonic conversation was done with irctc customer care executive & as he suggested i also reset my phone but the problem is still remain.
So please do the needful help from your end.

Thanks & regards
Sachin padwal

Dear concerned,

Am travelling on train no: 12311 hwr-kalka mail. Trip started on 22nd eve.
Mid of my destination we found 2 big rats on our a1 compartment
1st of all there was no attendant in a1 coach for long time. Then some how we manage to speak with tt but there we didn't receive any response till 1 hr.
After frequent visit near pantry and when we said to give concern email or number for drafting complain they just visit and said what should we do if there is rat.
We put out all the luggages and swiped our coach by own. Even there was no toilet papers.
Kindly look on the service qualities and do the needfull.
It's not expected to be happen in a1 coach.

Pnr : [protected].
Name :sumit maitra

Cancellation refund amount not credited in my bank.
I had booked 2 train from
Delhi to jrc (12413) 4 tickets on 8 feb 2018
Delhi to jaipur (14311) 2 tickets on 15 feb 2018
Using the mobile app and payment made through debit card. Later i had to cancelled it using the mobile app itself. The refund status shows as refunded and bank shown is amount has not been received in my bank account.
[protected]
[protected]
[protected]

I earn money working so hard i can't tolerate this.
I want my money back

Ear sir,
I'm swarup halder i have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Google transaction [protected]
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account[protected] ifsc code pytm0123456
Thanking you,
Yours faithfully
Swarup halder

I had purchased a teak tree worth rs.1775, on[protected] and its maturity date is[protected] with assured mid term payments. However nither has ant mid term payment been made nor has there been any communication from the company.

I expect a note from the company giving details of the current status along with the interim payments not informed i. E due date on[protected]

C. Manjula
Ph. No.[protected]

Complaint about - train no. 57133 bijapur - raichur passenger. This train's scheduled arrival at gulbarga station is at 18.00 hours everyday. This is delayed by 2 hours i. E. It arrives after 20.00 at this station. Here at gulbarga station there are many students, working persons and villagers wait for hours and there is no other train to the places.

I had booked a train from coimbatore to pune in mumbai cst express (16332) on the 10/3/18 using the mobile app and payment made through debit card. Later i had it cancelled using the mobile app itself. The refund status shows as refunded and bank shown is paytm but amount has not been received neither to my bank account nor to the paytm wallet.
Pnrno : [protected]

Hi team,
I have booked a sleeper class general ticket from sa
To mas. All confirmed passenger not travelled, so i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.

Ticket details:

Transaction id: [protected]
Train no./name: 22648/korba express
Pnr no [protected]
Date of journey: 01-mar-2018
Date of boarding: 01-mar-2018
Date of booking: 28-feb-2018

Tdr details

Tdr filing date: 01-mar-2018 10:38:12 hrs
Tdr status cr registered
Cancellation id: [protected]
Tdr zone: south east central railway (Sb)
Registration no:[protected]

Sir the pantry workers and non lisenced vendors start selling tea/coffee as early as by 3am. This is creating nuisance and serious disturbance to passengers who are sound asleep. The yelling of chai-chai should be put to an end and at a fixed timing the vendors must start their activities probably after 6.30am till 20pm.. On at least two occasions i had requested the vendor to abstain from yelling, but each time he comes back with a louder yell. This issue needs to be addressed in all the indian railways irctc network for action that gives passengers a noise free sleep.

I booked retiring room at jasidih rly stn on 21 mar 18 against pnr no [protected] and allotted room no 8. The room condition was very dirty the bathroom was smelling very badily; it seems that not even broomed since last few days. I was also not provided with washed bedsheet and pillowcover. When i asked about the above mention problem to the onduty staff i. E. Caretaker he replied “sir aabhi kar raha hoon” but after reminding so many time the problem remain same. Finally i vacate the room.
I request you to look into the matter and responsible people should be pinpointed. Your small attention will enhance the quality of railway.
If possible please acknowledge me about the action taken on [protected], [protected] or [protected]@rediffmail.com

@
[protected]@irctc.co.in
Are you even reading the trail mails or just copy paste already made standard reply

Check i have already provided screen shot of mobile bill in pdf format to change the contact number.

This type of delay can only be seen in government offices... ‌‌‌‌जब time‌‌ मि‌‌लेगा तब महीनों बाद reply करेंगे।

हर बार नया reference number हां हमने reply कर दिया है इस mail का। confirm status of reactivation of my id

Complaint reference no latest : [#8224671]
Earlier complaint reference no : [#7924867]

Arrival of train number 12618 in morena (Mra) station on 21.03.2018 is not announced at the time of arrival of train in the station. Coach positions are not at all announced. Coach positions are displayed in the station, only after the arrival of the train in the station. I have seen aged travellers running here and there to find their coach. My phone [protected]

Dear consumer forum

I am from jamnagar gujarat and my self vishant parmar here to complaint against irctc to not giving me refund against my cancellation of my waiting list tickets of rs 2150 and 2050 pnr no [protected] and [protected] respectively even not answering regarding this properly.

Please help me and try to save my hard earned money. Which i need it most now.

I have paid the 1375 money to reserve my ticket in irctc on 9th march. I have done my transaction on 9th march. But i didn't get reservation. The status of money in irctc is refunded but i didn't get money to my account. Refund i'd is [protected]. Please refund amount to my bank account as early as possible as i am in urgent requirement of money.