Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Respected sir/ ma’am,
I ritu kalra is travelling in nzm kota special train dated 22feb. Train no.09810 coach no s2 seat no4. Someone robbed my handbag which contain my important id’s aadhar card and pan card, my phone mi4 n money also. He robbed my nike shoes also.
Plzzzzz do some needful help.
Again itz a humble request plzzz help me out.
Regards
Ritu kalra

I was booking a ticket on 29th jan for a train from gorakhpur to hajipur dated 9th feb, 18 .
i made the online payment of Rs 700, the ticket wasnt booked and the amount was deducted but it wasnt credited back.
i was given failed transaction id :[protected]
i complained thrice to irctc but issue hasnt been resolved and i was given ticket id 8073539.
And its also impossible to conta t the customer care via tollfree no.

I have raised tdr for pnr [protected] but always repudiated. Actually pnr status is changed to 'reld' on chart preparation and unable to get any seat number for this pnr. Then received a new pnr [protected] immediately that was linked to original pnr and that was in lower class so i haven't travelled and filed the tdr on time before 4 hours after departure of traind but every time it's repudiated.
Please advice/help to get refund the money from irctc as they have to cancel the ticket if seats was not available in same class instead providing in lower class and every time original pnr should be given seat number and should not generate new pnr that we can't cancel. It shouldn't be downgraded. Every time repudiated saying 'coach not short'. If coach/seat was available then why not cleared with same pnr as confirmed and why status of original pnr was changed to 'reld' and new pnr with berth number is released on chart preparation.

Akhilesh modi
Mob: [protected]

I was cancelled my ticket 14-feb-2018. The status in irctc is money is refunded to puyumpp account. But i dont have any account in it. Refund my money to the same bank account i do my transaction

Pnr :[protected]
Transaction id:[protected]
Transaction date:13-feb-2018
Refund id:[protected]
Refund date:14-feb-2018
Refund amt:1360 rs

It is to inform you that my mother is traveling alone on pnr [protected] from visakhapatnam to secunderabad by train no 12783 on date 18 feb 18.
I had ordered food from irctc e catering food on track at around 1900 hrs by order id 144250. The food was to get delivered in rajmendry station but food was not delivered due to which my mother was unable to get dinner.
It is therefore requested that licence of the respective tender should be cancelled. Necessary compensation be accorded to me & necessary action against the dealer.
Regards
Mf ali ([protected])
([protected])

During the online tatkal reservation of mumbai amravati train there are 97 available seat show and during my process it is available and when i book my ticket it is in w/l 7 after that i go and check for another ticket there are 50 tickets more available how it is possible there is something problem or any fraud thing. I have book when seats are available and i got w/l. Take this complaint as serious note and provide me the available ticket.

Hi,

On 17 feb 18, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is govind. [protected]@yahoo.in

How shall i send you transaction id?
My transaction i'd is[protected]

Irctc — registration or cancellation nagnath lahankar
Submit a complaint
Dear sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but i could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking. Or send link site for registration to my e-mail address:[protected]@gmail.com
Yours faithfully
Nagnath lahankar at post kankavli kalmath dist. Sindhudurg
Cell no. [protected]

I am traveling from BADNERA JN to KALYAN jn on train no12102 Date 19/02/2018.train will be late 1hours. Train arrived at 8.00 p. M. I will catch train. I will traveling 1ac coach H1 B cabin. I will call to coach attendance and catering service provider for food order so many times. But not single time attend by any service provider. RAILWAY DEPT promise to passenger to provide best services. IRCTC will be fail to provide it's. I realize today IRCTC is BOGUS catering and Services Corp. Ltd. Please Confirm me
Thanks

Prasad

I have been using irctc website for train ticket bookings since many years. Earlier it was very convenient for working people like me but now it has become worse than hell. Every time i login, it fails to connect most of the times. Worse is that when after completing all the form filling and account details filling formalities, it deducts the amount and in reply it says "sorry please try again". My credit card limit gets exhausted after repeated attempts where it deducts money but fails to book ticket. Can irctc reply me on this issue. Why the money is deducted every time? Is it another way of generating funds for railways by holding the money o[censored]sers for few days. Itctc please respond.
Binod bisht
#[protected]

I have cancelled tickets on 8th feb, 2018 and the status is showing as 'refunded' but no money is credited back to the bank. Details of cancellation order is as follows:

1. Cancellation id/refund id [protected]
Refund amt 2985

2. Cancellation id/refund id [protected]
Refund amt 3075

Please include ticket id:

[irctc #8117034]

In the subject line of all future correspondence about this issue.

I booked a train ticket On IRCTC On 20/01/2018.
Date of journey was 12/02/2018.
But the train get cancelled.
IRCTC website Showing Refund has been done pon date 16/02/2018.
But I have not received that amount in my account.
Kindly Help

Transaction ID [protected] Transaction date 14-Feb-2018
CancellationID/RefundID
[protected]
Refund amount 290.0
Bank ZKPY
Refund date 16-Feb-2018

Respected sir/mam,

I have cancelled 3 railway ticket online site irctc.co.in (My id is : pramodrth)

1. Pnr no : [protected]
Transaction id : [protected]
Refund id : [protected]
Refunded amt : 350/-
Refunded date :[protected]

2. Pnr no :[protected]
Transaction id : [protected]
Refund id : [protected]
Refunded amt : 25/-
Refunded date :[protected]

3. Pnr no : [protected]
Transaction id : [protected]
Refund id : [protected]
Refunded amt : 145/-
Refunded date :[protected]

Sir refund amount have not yet been credit in my account.
So plz check the transcation history for your bank account

Pramod rathi
Jodhpur
Mobile no : [protected]
E-mail id : pramod. [protected]@gmail.com

I have booked a ticket for my self mr. Dayagar for travek from surat to rajkot by surat rajkot exp train dep surat at 10 ocloc morning. After making the payment of rs 450/ trough hdfc debit card there was sime failure. When i checked my bank account i got message of psyment is done. But huwever, when i logged back to irctc i could not see my reservation.

Sir,
My irctc id bcreddy001. I booked one ticket on 13.2.2018 from mahabubnagar to chittoor journey on 11.3.2018.in this regard amount deducted from my icici bank a/c no.[protected] for rs.1460/- vide receipt no. Vin/www irctc c/201 [protected]/0. But ticket ticket details not received. The above transaction amount is still pending.
Pl look into the matter and settle the matter at an early date.
With regards
B. Chandra reddy
[protected]
Tirupati

Please find the complaint summary logged for irctc ;

I had booked e ticket with transaction id: [protected] and pnr no [protected].

But 1 day before travel date, i got an sms from irctc that the train is delayed by 11 hours so due to that i had to cancel the booked e ticket.
So i cancelled the ticket due to the train delay.
Now after i cancelled the ticket, i got the refund amount after cancellation charges of 560 rupees which should not have been charged.

In irctc website i am not able to file tdr, so sent the mail so that i get the full booked ticket amount refunded to me.
But i am not geting refund of the full booked ticket amount and cancellation ticket charge should not be charged to me as i have been refunded the amount after charging of the cancellation ticket amount.

So please look into it and refund the full amount and resolve the issue soon.

I am b karthik i was order a food on the yesterday on rajahmundry for the train number 22880 tpty-bbs sf exp and my pnr number was [protected] and order id no id 142994 food was not delivered to me when i m contact with the hotel person they said they closed the contract with irctc and that hotel name was river bay rajahmundry please kindly take immediate action and deposit to my account my acount details are b karthik vinay kumar state bank of india dondaparthi branch visakhapatnam a/c no [protected] ifsc code sbin0003255 please kindly take necessary action thanking you

I booked for 2 people in tirumala tour by venkatadri express. On reaching tirupathi railway station, we were made to walk for 5 minutes till a ;ick-up vehicle arrived. Though i booked for comfort package (Ac), i was told rudely that we have to check-out of hotel sindhuri park by 8 am next day. Next day, by 12 noon our darshan at tirumala was completed. After that there is no accommodation till 6.35 pm. After talking to irctc contact person over phone, he told rudely that you should have read our itenarary. But my question to irctc is, can you design a package where you leave your customers on the road for 6 to 7 hours on the road with out accommodation. Irony is that for non-ac package, they are providing accommodation till 5.30 pm in the evening. Every one booking this package should know that no water bottles will be given by irctc through out the tour and for dinner, if thali is not provided by hotel, the charges will be restricted to rs.120 per person. Over and above that you should pay from you pocket.

The quality of tour packages by irctc has gone down drastically over the years. Long back, irctc used to maintain good quality and care of customers which is lacking now.

Hope irctc mends its ways.

Myself mohammed ammar varsi from vadodara gujarat. My pnr no. Is [protected]. I had booked my ticket on 15/02/2018. When i booked my ticket, its status was rlwl 4/wl 4. And today 18/02/2018. It was showing status rlwl 14/wl 13. Status changed, but my ticket was not confirmed. Kindly solve my issue related to ticket. And confirmed my ticket as soon as possible.

My name bharat a shah, i had booked my ticket today from bandra to bhuj. I am 73yrs old man and booked for senior citizen concession and lower berth. Inspite of selecting for lower berth.. I get upper berth. How can senior citizen like me climb up. This has happened to me twice. Due to which i had cancel my ticket and program.. Which caused a lot inconvenience to me. I am regular traveller. I am very unhappy with your service.

My pnr no is [protected]
My train no is 22904
Dated..[protected]

Plz kindly provided me a reply and do the needful. Asap.

Regards
Bharat a shah
[protected]