Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi, i am updating my profile because it is giving error your profile is not completed. When i am entering otp which was sent my mobile, it is not excepting while i am entering right opt.

Same as when i am entering otp which was received from email is also not accepting and giving error email otp is not verified.

Same as for mobile : mobile otp is not verified.

How can i update my email and mobile number at my profile. Please help us.

Dear team,

I have tried to book my ticket in irctc online portal. When i have logged in to my irctc page i am receiving error message called "your profile is incomplete. Please complete your profile details in order to continue booking".

So i have tried to update my profile again with my mail id and mobile no. I have received otp for both and i have updated in the portal but i am receiving error message of...

The train from Yeswanthpur to bidar 16571 is always running late by 1 hour to and fro journey.. As it is reaching late by 10:30 am, the passengers are missing the important day work for that day.. Kindly look into the matter and address it as early as possible for the better working and compliance with the railways.

I have done payment on irctc

Payment portal on irctc application through upi on razorpay

My balance deducted but my ticket not done,
Money sent from upi id
Pdprakash.[protected]@centralbank to [protected]@icici
On date 30 jan 2018 at 22:04pm

Transaction id-icif38d4c6664d44a82aeb5faf994e9c5ee

I have attached screenshot for that transaction to.

Please provide my refund

Hi I booked the train ticket for jan 11 th date from bangalore to dindigul last minute transaction was cancelled by irctc due to seat not available but payment will settled up . Still i dint received my payment rs. 385, i am using zaakpay pg gateway . He had debited in my account but still the didnt refund for my amount . Kindly help and resolve the issue

Who tested IRCTC next generation ticket booking website...its displaying your Profile is incomplete.If you se what?? Email and Ph number fields are empty...if i hit emailid it asking to verify OTP and as phone number is empty is is showing that validation too, if i click ok and try to enter OTP unable to enter in Chrome and i thought it was compatablity or browser issue i opened IE 11 same thing but was able to enter email id but by the time enter my Email the OTP generated for mobile was not valid and it said OTP limit over for the day.Bull ###...what they tested in UAT also i don'r know and they have deployed in Production and this is how it is working.The alert message should close automatically or i should enter my OTP for any field first and the give me option to enter another...

I booked tickets from irctc on 16th nov 2017 for 02 feb 2018 but due to cancellation of train i had cancelled tickets on 19th jan 2018 but the refund amount not refunded in my sbi account yet but the status of irctc is shown refunded on 23rd jan 2018.

Transaction amount 3620
Transaction id-[protected]

Please do the needful.
Kavita puspwan

My irctc id is ketan472.

I got otp on my email id and email verification process is completed for irctc account.

But otp is not receiving on my mobile number. I've tried resend otp but it's not working.

My mobile number is [protected].

Please send me otp on my mobile number as it's necessary for mobile number verification on irctc account.
Help me.

So i took a lunch from an irctc canteen in asansol junction (Asn). It was a veg meal. And they charged me 120 rupees for it. Later that day i found that actual price of a veg meal provided by irctc is around 50 rupees. They're charging way above the price and the quality and service is not up to it. Is it just there or everywhere people claiming irctc is providing cheap food at high price.

Dear team,

Today i tryed to book a ticket in irctc website, after log on it ask to update my email & phone number in personal details, after giving my mail id and phone number i got the otp's for both, while giving otp's it is saying that you opt's which i got to my mail and mobile was wrong and i am not able to book any new tickets, please suggest on the same my irctc id was apyraj.

Thanks
Uv

Sir my self himanshu and i booked tkt from hwh to bgp of rs 250 but ticket is not booked due to some reason but is deducted from my account and on 27th jan irctc shows money is refunded to zaakpay but till now i not received money in sbi bank account. Please tell me the reason why i am i not received my money yet. Or zaakpay not refunded my money please inform me as soon as possible
please refund my amount

Dear sir,
Ref. Google transaction id: [protected], [protected]- booking dated 16/01/2018

Hey i am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account. When i saw irctc site u already refund amount to my account but still not refund in my account. Please revert asap. Please refund my amount in my account, i am not use rozerpay app.
Regard

Sushil singh

Respected sir
On the date of 21/01/18 i had failed to book ticket from nasik (Nk) to basmat (Bmf) due to network failure but my money is debited from the account today is 29 jan 2018
My transaction id shows only - pos irctc77858 at ptm*irctc txn#496514
Irctc helpline no are busy all time i think irctc creates this type of black money i had sent 4 to 5 mails to irctc but it only gives ticket id for futute reference in subject line our pm promotes digital transaction and this govt websites demotivate to use cash instead of the digital transaction i think its not the way to treat with railway passengers who earn money by paying his tax regularly irctc earn money with no extra effort and shows the reason of booking failed due to network failure and upto 9 to 10 days refund is not get back to customer account so this is not good irctc have to refund money within fraction of seconds so please solve this as early as possible

I had cancelled my ticket and refund not recieved in my bank aacount. While checking refund history it shows that refund is done in zkpy bank. I am unkwon to this bank. So please refund my amount in the same account which i provided. My transaction details are as follows. Cancellation id.[protected] and pnr no.[protected] and cancellation date is 21 january 2018.

Hello sir / madam
Im sadly drafting this complaint against the ttr who had charged fine from my dad who had tarvelled from station tvm to allp on 29th jan 2018, 6 am train no:12076
I have booked for him through irctc site and the wl118 shown aftrr the chart was prepared, before that it was 230. As my father is not much literated, while the ttr came for checking for the ticket he called me and gave the phone to ttr, i said to him about the wl number and he said name is not there blah blah just pay and go # dialoges. Is this the way to talk!!! We paid for service and he still charged a penalty of rs 365!!! I wish to complaint or lodge a file against this. Came across this complaint forum thought this might help!! Its not about the money matter but the way people treat without completely knowing the whole scenario!!! Not every ttr are bad but still some are.

This is pathetic.. So many complains for same issue.. Still no resolution.. Tried for two days.. Not receiving verification code for forgot password... How should i login.. At least provide option to receive it via email.

I am unable to logon.. How should i book tickets.. Dont want to create new account.. Please improve the technical handlings.. Its even invalidate email ids which contains dot (.) operator in it.. For eg. Something. [protected]@mail.com.. Which is actually valid.

Suresh prabhu irctc e-catering irctc i need answer for my query traveling through mumbai express from renuguntha to pune coach a1-4&6 i think irctc has fixed some veg meal prices in train then also vendor asking 120rs for dinner meal insted or rs50 on asking for a bill but person ignored many times after raising voice got a bill (Attached) which has no gst no after asking told me that price paid by me rs120 is excluding gst after asking for rate card i received a menu card showing meal amount (Rate card attached) communication is done with pantry manager name aditya singh sleeping in pantry on underwear is this a on duty manager??? (Photo attached) after taking all proof manager get ready to return me 500rs for my meals tea and breakfast purchase what can i think its a bribe or refund of my wasted money??? I want answer for same

I had filed a tdr for tatkal ticket due to train being late by more than 4 hours and passenger not travelled.
Status: cr registered
Tdr filed on 19th nov, 17
Tdr filed through irctc.com

Transaction id: [protected]
It is over 2 months till now no refund.
Please let me know why refund is so delayed and whom to contact in this case.

Attached image below for all details

I am sukh sagar patel & my user id is iamssp94 i am enter wrong email id when i resister my irctc account. I enter [protected]@gmai.com but my correct email id [protected]@gmail.com please update my correct email id in my irctc account. I am enter my email id in irctc resistration account is incorrect i want to correct my email id which is - [protected]@gmail.com
Plz correct my email id in my irctc account. Thanku

I have booked rly. Ticket on 23.01.2018 through irctc. I have paid through sbi debit card. Due to some reason my rly ticketc cancelled on 23.01.2018. Irctc portal says payment is refunded on 25.01.2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id:[protected]
Refund id:[protected]
Refund bank zkpy dt 31.10.2017
Refund amount inr 255/-
Phone no:[protected]