Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Please find the complaint summary logged for irctc ;

I had booked e ticket with transaction id: [protected] and pnr no [protected].

But 1 day before travel date, i got an sms from irctc that the train is delayed by 11 hours so due to that i had to cancel the booked e ticket.
So i cancelled the ticket due to the train delay.
Now after i cancelled the ticket, i got the refund amount after cancellation charges of 560 rupees which should not have been charged.

In irctc website i am not able to file tdr, so sent the mail so that i get the full booked ticket amount refunded to me.
But i am not geting refund of the full booked ticket amount and cancellation ticket charge should not be charged to me as i have been refunded the amount after charging of the cancellation ticket amount.

So please look into it and refund the full amount and resolve the issue soon.

I am b karthik i was order a food on the yesterday on rajahmundry for the train number 22880 tpty-bbs sf exp and my pnr number was [protected] and order id no id 142994 food was not delivered to me when i m contact with the hotel person they said they closed the contract with irctc and that hotel name was river bay rajahmundry please kindly take immediate action and deposit to my account my acount details are b karthik vinay kumar state bank of india dondaparthi branch visakhapatnam a/c no [protected] ifsc code sbin0003255 please kindly take necessary action thanking you

I booked for 2 people in tirumala tour by venkatadri express. On reaching tirupathi railway station, we were made to walk for 5 minutes till a ;ick-up vehicle arrived. Though i booked for comfort package (Ac), i was told rudely that we have to check-out of hotel sindhuri park by 8 am next day. Next day, by 12 noon our darshan at tirumala was completed. After that there is no accommodation till 6.35 pm. After talking to irctc contact person over phone, he told rudely that you should have read our itenarary. But my question to irctc is, can you design a package where you leave your customers on the road for 6 to 7 hours on the road with out accommodation. Irony is that for non-ac package, they are providing accommodation till 5.30 pm in the evening. Every one booking this package should know that no water bottles will be given by irctc through out the tour and for dinner, if thali is not provided by hotel, the charges will be restricted to rs.120 per person. Over and above that you should pay from you pocket.

The quality of tour packages by irctc has gone down drastically over the years. Long back, irctc used to maintain good quality and care of customers which is lacking now.

Hope irctc mends its ways.

Myself mohammed ammar varsi from vadodara gujarat. My pnr no. Is [protected]. I had booked my ticket on 15/02/2018. When i booked my ticket, its status was rlwl 4/wl 4. And today 18/02/2018. It was showing status rlwl 14/wl 13. Status changed, but my ticket was not confirmed. Kindly solve my issue related to ticket. And confirmed my ticket as soon as possible.

My name bharat a shah, i had booked my ticket today from bandra to bhuj. I am 73yrs old man and booked for senior citizen concession and lower berth. Inspite of selecting for lower berth.. I get upper berth. How can senior citizen like me climb up. This has happened to me twice. Due to which i had cancel my ticket and program.. Which caused a lot inconvenience to me. I am regular traveller. I am very unhappy with your service.

My pnr no is [protected]
My train no is 22904
Dated..[protected]

Plz kindly provided me a reply and do the needful. Asap.

Regards
Bharat a shah
[protected]

Dear team,

This is inform to you that, i have book my indian railway ticket from irctc of i-ticket on 05/02/2018 and journey date is 19/02/2018 but still my ticket in not delivered. I have still not received my railway ticket for my journey scheduled for tomorrow morning.
I called irctc 24x7 customer service many times. The first time they provided me the overnite express courier contact number to track my ticket. The number provided is switched off since 10th feb. The second time i spoke with irctc 24x7 helpline, they said their system is down so they cannot help. Today i am trying to call them, no one is answering their 24x7 help line or any other customer service number provided in their website. I have to travel tomorrow and i dont have my ticket yet. So can you please give me the current status and i request you to deliver my ticket as soon as possible. This is my ticket pnr no. [protected] and transaction id is :- [protected]. Below mention my personal detail.

Name :- prakash kumar
Contact no. [protected]
H. No. Dc - 1738, block c, 27 feet road, opp. Rathi, mother dairy, dabua colon, faridabad, india, pin-121001

Dear concern,

I am a f m mahabubur rahman, from bangladesh. On 6 th february i create a account on irctc, i paid my one time charge 100 rupi. After that i verfied my bangladeshi mobile number, but faild to verify my email account. I am trying for last 10 days to contact you, but from your ending no response for me. Whats the problem?? Would you plz help me regarding this matter
Id - amil3309
Email - amil. [protected]@gmail.com

I had booked a ticket on 11th feb with transaction id [protected] on irctc. I cancelled the ticket on 13th feb. Irctc is showing that the amount of rs 1500 is refunded on 14th feb and the bank name it is showing payumpp but i have not got the refund yet. The cancellation id is [protected] and i had used boi debit card for transaction. Please do the needful at earliest.

Ordered chicken biryani in jhelum exp (11077) : quality of rice as well as the meat was unbearable, both rice as well as meat was undercooked
Non veg meal appears to be lacking all the items that are mentioned in the menu, all the items that were mentioned were not provided (In my case as well as fellow passengers, they failed to provide curd or sweet as mentioned in the thali) therefore a strict action is requested, otherwise the quality of food will go on degrading day by day

I m created personal login id from irtc, last 2 month back (12.01.2017).
And i want to cancel my booked train for tommorrow (18.02.2018)
Unfortunately i forgotted my login password, so i given forgot password, and i mtried many times to create new password, but i cannot still, how to tough for this way. Kindly help me
Regards,
Mangaiyarkarasi. G
[protected]

You charge us ₹775 plus tax for absolutely nothing special, the seats are just as uncomfortable as the seats in the less expensive compartments in the same train.
The recliner lever does not work, it requires us to push the seats front or back ourselves, you offer “wifi termed as a magicbox” which is certainly just a joke, it does not work!

But there is an other compartment with a display and better seats which costs just the same as this one, we have been told by the staff that the irctc website bifercates it’s customers as to who gets the better compartment and who gets the worse. This is a cheap way of ripping off the travellers who have no choice but to travel through the indian railway.

Hi,
I had booked train ticket using your gate way via irtc app but my train ticket was not booked because of no responds from bank but my money was taken from my bank account. The transaction details inb/[protected]/zaakepayment service pvt ltd. The amount is rs:870.90 on 17, feburary 2018. Please refund my money. I'm looking forward from your reply.
Regards,
Mohan babu

I am dhanasekaran k. I have canceled irctc ticket on 31-aug-17. But still the amount not refunded to my credit card. I have listed my booking details below. Please investigate with irctc to get my amount. Bank said they didn't receive my amount still

Booking date:28-07-17
Pnr no:[protected]
Booking amount:1889.29
Amount should be refund: 1240
Date of cancellation: 31-aug-17
Train name

I have to travel by sj rajdhani as it has no booking in general quota between my stations, but from last few months every time i book in tatkal, it shows error that booking not allowed while there is seats available and money got debited from account. I have to suffer as i have no other option to travel. I have contacted customer care but there was no satisfactory reply from them. Kindly resolve this issue.

As i have given a complain dtd 09.02.2018 on irctc about the tickets i havebooked on dec 2017 from nugalsarai to buxar and another was from buxar to howrah sir till now no one has informed about my complaint.. Please take action about it and its too late to solve it... As the customer of irctc its very bad that one problem gets so much time to get solved... As my registered number has been provided to irctc they can messege me on that number

Dear sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but i could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.
Yours faithfully
Harshala agale
Cell no. [protected]

Dear sir
I had ordered as order no. 1508154 at khurda road jn. (Kur) on dt 01/02/2018
But it was not delivered inside the train i. E seat:s6/8 and same was intimated earlier through the irctc feedback procedure. Till the date i have not get any assurance and return of my money from irctc though it was seems to be wrong decision of order of any type food from irctc which was made me completely hungry in that day to me and my family inside the train.
Therefore kindly request you to please consider my case.

Paytmsdk — IRCTC refund issue on cancellation

On cancellation of ticket booked on 03.02.18 for journey date 12.03.18 in Howrah Duronto exp (12221) pnr no. [[protected]] from Pune to Howrah, transaction id [protected], irctc is showing that rupees 2740 has been refunded to bank paytmsdk. But the amount has not been credited to my bank account yet. Refund date is showing as per irctc 15.02.18. Let me know the reason for this inconvenience. plz deposite as soon as possible.

Dear sir,

Against below transactions i have not yet received refund from your side. Kindly look into the matter on most urgent basis. It shows that refund was made on 27th january 2018, but no money has been credited in my account yet.

Transaction id : [protected] transaction date 25-jan-2018 cancellationid /refundid : [protected] for rs. 1645.00


Transaction id : [protected] transaction date 25-jan-2018 cancellationid /refundid :
[protected] for rs. 7395.00

Transaction id : [protected] transaction date 25-jan-2018 cancellationid /refundid :
[protected] for rs. 9860

Other than that below failed transactions also twice money has been deducted from my account which has also not yet been credited.

1 [protected]
Rtm mmct 19-feb-2018 not booked 2465.0 07-feb-2018 payment failed failed

2 [protected]
St mmct 19-feb-2018 not booked 1305.0 07-feb-2018 payment failed failed

3 [protected]
St mmct 19-feb-2018 not booked 1305.0 07-feb-2018 payment failed failed

4 [protected]
St mmct 19-feb-2018 not booked 1305.0 07-feb-2018 payment failed failed

You are requested to look into the matter on most urgent basis and refund my money.

Regards,

Tejal mewar

On 10th January 2018 I booked ticket for Journey from Kolkata to NJP which PNR NO is [protected]. Later I booked return ticket on on 14th Jan 2018 which PNR no is [protected]. Both ticket I partially canceled on 9th Feb 2018. Among them I received only refund amount of PNR NO [protected] and transaction id is [protected] but did not receive any amount for PNR NO [protected] transactiion id is [protected]. It is showing status refunded to bank PAYUMPP. What the hell is PAYUMPP ? I never paid through this. So help me to return back my money.