Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam,

I had booked a ticket from NDLS to HWH for journey date 14-Jan-2023, The train got delayed for more than 3 hours. I had filed the TDR on the same day 02-Aug-2014 at 09:28 PM. The status of TDR showing CR Repudiate. I was waiting for the train but as the train got late and so I filed the TDR little late. Please help me on this at the earliest. As per rule, total amount of ticket should be refunded if the train gets late more than 3 hours.
PNR: [protected]
Date of Journey: 14-Jan-2023
Ticket Amount: Rs. 6115/-
TDR Filing Date: 14-Jan-2023 09:28 PM
TDR Zone: EASTERN RAILWAY (ER)

Thank you.

Regards,
S. Pal

I ordered food for my Mom dad who were travelling from Prayagraj in Kamayani express (train no. - 11072) on 18th Feb, 2023. They both are Deaf. I ordered from domino's at Satna station for them (order no.[protected]. It was supposed to be delivered at 10:40pm. Train was on time. First of all the service number provided at the food ordering page had no incoming service. I had no clue how to contact the store. Then, I got a call at 10.42pm from a man saying that our delivery boy has left, he is a little late so please ask someone to come to the gate of the coach. I sent my dad there, he was waiting and for no surprise the train started moving while it already took a 3min extra halt. Now when I was calling that man again, he has not responded to even a single call. My parents were starving because of their lack of efficiency. I ordered the food 2 hours ago, then how can the store miss on delivering it on time? And also not taking up the responsibility of their inefficiency? My parents starved and fell asleep on an empty stomach. This is unacceptable. Please look into the matter, compensate for what my parents went through and remove domino's from the e-catering service.

Respect sir
With due respect i complaint about retairing staff ( Dinesh Bhai) at dwarka railway station who take money and give the Dormatry room. When I refused this type of behave, he says " mai railway staff hu aap kuchh nhi kah sakte hai" .

Sir my room details attached and unnecessary people at room photo also attached.

Thank you sir
Ritesh kumar Mishra
Mob [protected]

My refund is not initated pls look into it
PNR -[protected] I booked a ticket on 24rd Nov from the railway counter and did the payment using @PhonePe, cancelled the ticket from the counter on 18th Dec, and am yet to receive the refund.
PNR no. - [protected]
@IRCTCofficial @RailMinIndia Please look into the matter.

I have booked a ticket in waiting list nd it got cancelled by irctc. And now it's been more than 20 days nd still I haven't received any amount while irctc website is showing refunded..
Pnr no : [protected]
Reference no :[protected]

I have booked a ticket in waiting list which got cancelled automatically by irctc. Now it's been more than 20 days irctc showing that money refunded but i haven't received any amount yet back.
Pnr no : [protected]
Reference No :[protected]
Reference id : [protected]

Hello,

I live in Sweden. I registered an account to buy a train ticket 5 days ago. I use my Swedish mobile number for my account. I paid 100 INR (Rupie) for to verify my account - email and mobile number. Email verification worked out but mobile verification did not - I do not receive any SMS with a verification code. I requested some support from the support service but the only answer from them is "SMS was sent" - this is not helping me because I did not receive anything.

What I can do about this?

We sent email on 15th January, 2023, 0n the date of train delayed to eticket =proper place.
TDR for delayed train 12011 scheduled for 15th January, 2023 .Most Urgent
Inbox

Raj Jindal
Sun, Jan 15, 3:33 PM
to etickets

Train No.12011 scheduled for 15th Jan iwas stated to be late tor more than 4
hours as per message received on [protected] .

Our PNR is [protected] .
This time does not suit us.
Please refund full amount immediately. I tried to file TRD online by phones but was not successful.
I sent emails to various IRCTC in the morning .
Your email address has been given one of those . .
Thanks.
Asha Jindal.
Raj Kumar jindal.
[protected] .

Raj Kumar.
[protected]..
Kundly inform..

No Refund. My first email was sent to IRCTC on 15th jan, 2023 for the delayed train on 15th Jan itself. Their mail was also received on 15th Jan. All emails attached. TRD filed by them on 21st Jan. No refund-no Response. Kindly help.
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

Please cancel both the tickets booked in Train no.12011 as the train is delayed as per SMS received on mobile [protected].
PNR [protected].
Please refund full amount with compensation.
Asha Jindal
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

Raj Jindal
Sun, Jan 15, 5:49 AM
to care

Please cancel both the tickets booked in Train no.12011 as the train is delayed as per SMS received on mobile [protected].
PNR [protected].
Please refund full amount with compensation.
Asha Jindal
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

________________________________________________________________________________...⇄
Indian Railway, IRCTC or its employees never call you on your phone on refund issue and never ask personal banking information such as Debit Card/Credit Card number/OTP/ATM PIN/CVV number or PAN number or date of birth and never ask to install any Remote control App such as Anydesk/Teamviewer etc on Mobile / Laptop / Desktop.

Never search for IRCTC customer care numbers on social media or search engine.
Always check the "CONTACT US" section in IRCTC website / App.
___________________________________________________________________

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

________________________________________________________________________________...⇄
Indian Railway, IRCTC or its employees never call you on your phone on refund issue and never ask personal banking information such as Debit Card/Credit Card number/OTP/ATM PIN/CVV number or PAN number or date of birth and never ask to install any Remote control App such as Anydesk/Teamviewer etc on Mobile / Laptop / Desktop.

Never search for IRCTC customer care numbers on social media or search engine.
Always check the "CONTACT US" section in IRCTC website / App.
___________________________________________________________________Raj Jindal
Sun, Jan 15, 5:49 AM
to care

Please cancel both the tickets booked in Train no.12011 as the train is delayed as per SMS received on mobile [protected].
PNR [protected].
Please refund full amount with compensation.
Asha Jindal
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

DR Request Registered with Coaching Refund System
Inbox

[protected]@irctc.co.in
Jan 21, 2023, 8:12 AM
to jindalrajk

Dear Customer,

We wish to inform that your request for refund against PNR Number [protected] for reason Train Late More Than Three Hours and Passenger Not Travelled., has been received and the Reference No for this is :[protected].

The TDR refund case has been registered with[protected] on[protected]:12:41.259 and forwarded to the Chief Commercial Manager/Refunds null to process refund through Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules https://contents.irctc.co.in/en/Refundrule2015.pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

This mail is also copied to the Zonal Railways handling your TDR case :[protected]@nr.railnet.gov.in.

You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the status online under TDR History.

In case of refund amount approved and received from concerned Zonal Railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in.

This is an Auto generated mail. Please do not reply.

--
With regards,
Customer Care, IRCTC,
[protected]@irctc.co.in

________________________________________________________________________________...⇄

___________________________________________________________________

₹1000/- debited from bank account but IRCTC E-wallet is showing failed transaction, Transaction ID and payment details are attached below, request for kindly refund the amount

Rs.1500/- was deposited in IRCTC E-wallet vide transaction id:T2302150951451516044928
This particular transaction is showing 'Failed' in IRCTC statement. Copies attached. Please advice about the procedure.

I had made two transactions of 400rs each but the transaction is showed as failed in IRCTC e wallet. The miney is debited from my account. I am expecting a refund. Thankyou. I have attached screenshots.

I have booked a ticket on irctc but amount is debited and no booking is showing for that transaction

I tried to book 2 tickets and cancelled after my payment, i didnt get any ticket
i share my transaction details
1.[protected]
2.[protected]

This is with regards to Ticket Id:[protected]. I requested a change of my registered mobile number and payment has gone through successfully. However, IRCTC site is only not providing option to book tickets despite screen showing message that email and mobile have been successfully verified. Further under account profile it only give option to log-out.

I dropped a mail on customer care id but of no help, its more than 10 days and all I been requested is to provide screenshots, user details and mail from registered, which has already been shared multiple times. Mail was also sent from same google account (.googlemail instead of .gmail), latter has also been rectified but no help.

Its really frustrating that is someone really bother to look in what information has been shared with genuine intent to resolve issue.

I Dr. Nagarjuna travelling in sabari express but unfortunately the catering team forcefully purchasing the food items. Catering person name kallu singh bearing mobile number :[protected]. I asked for 20 Rupees mirchi bajjis but he has given for 50 Rupees forcefully and quality of the bajjis also not good getting smell might be belongs to yesterday s food. Please take a action against these people.

I tried to book a ticket with saved passengers list. Then firm detail with gst was entered, which got stuck with "error: please enter proper flat/ door/block." I thought its solution thru its profile/ address update etc. But again new issue generated: "Invalid nationality" issue on profile update. Please guide on Chhajer.[protected]@gmail.com. I've stuck in booking, the travel date is approaching fast.

I had booked an international air ticket through IRCTC Air for an official tour (Transaction Id [protected]). After the airlines cancelled one of the segments, I had requested cancellation and full refund to IRCTC on 19th January, 2023. I was promised that I would receive the refund within 5-7 working days.

It has been more than 3 weeks since then and I have received no refund or explanation for the delay from IRCTC.

I have sent several emails to [protected]@irctc.co.in. They just keep responding with the same following message:
"We acknowledge the receipt of your email and please note that the matter
is already escalated to the respective concerned team as explained
earlier as well. We will take further action, only on receipt of clarification /
instructions from above."

But no further clarification or proper information has been sent to me. I am disappointed and frustrated by the unprofessional customer service of IRCTC Air, which is supposed to be one of the authorised travel agents by Govt. of India!

Hi sir/madam my PNR :- [protected] or Transaction ID - [protected], transaction date 30 Jan 2023, Refund Amount :- 476.4 rs Not Credited in Bank,
Thank you

I had filed for a TDR (ID:[protected]) for my ticket in BBS Rajdhani scheduled to depart from Hijli on 10 jan with PNR:[protected], I waited for the train but it kept getting late so I couldn't travel and filled a TDR, the train was about 18 hrs late and I could not travel.I paid full amount of the ticket (₹1493) and didn't even travel.Now my irctc app shows TDR Repudiate as status and I have not received any refund. Please provide me the necessary refund for the same.