Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am a normal user trying to book tatkal but whenever booking opens after submiting the passenger detail and clicking on continue button it got stuck at loading even i need to cancek the page and relogin but after 10min of taking so mch time it get waitlisted irctc blocks my IP and user id i am a normal user it ONLY HAPPENS in TATKAL Opening time i am using AIRTEL my user id mokarramim

I have booked a retiring room in Belur station.
My booking is on today 13/07/2023 @20:00 hours.But the services are very poor. They didn't even changed the bedsheets. The bathroom amenities are also very dirty. When asked for help they just simply said this is not their duty. The staff in duty is not available till next morning. PLEASE HELP..

Abhishek sinha
RR Reference Number:BEQRR2458137

I have an account in irctc.co.in (user name is CJ13).
I was asked to verify my account via email verification OTP and mobile verification OTP for further usage of services.
I already got the mobile verification password by an SMS & my phone no. is verified But, I can't get email verification password.

Please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to verify my account.

Today I had another worst experience while trying to book the ticket. I tried to generate the OTP for mobile number it was working fine but while trying to generate the OTP for Email Address Verification. It is not sending any email address OTP. I tried changing to different email address. There is no mail received even after waiting for 5 minutes. There is some problem with the website while sending email address verification, it fails to do it. I am not able to take printout of the booking history. Please kindly resolve the issue.

Today (12th July 2023) I tried to recharge the UTS R wallet. The money got debited but R wallet not recharged.

Photo attached for your reference. Help is highly appreciated

I have booked my ticket today and the money was debited twice... The ticket price was 888 and I lost 888+888...
Can you please refund my money

I have booked Tatal tickets for 3 persons (Family) to travel from Kalyan to Solapur on 09.06.2023 and got confirmed tickets PNR No [protected] coach no. B5 seat nos. 10, 13, 12 by 3rd AC.
On 10.06.2023 at 18.21, I have received a message from IRCTC informing that “Allotted accommodatin in 3E instead of 3A. You are eligible for refund of difference in Fare. Indian Railway”.
Since I have got confirmed 3rd AC tickets at the time of booking and after chart preparation it downgraded to 3E, I decided to file TDR at 18.59 on 10.06.2023.
On July, 06. 2023 I have received email from [protected]@irctc.co.in informing that
The TDR filed against PNR Number [protected] with reason passenger not Travelled As Reservation Provided in Lower Class has been repudiated by system as per the Indian Railways Refund Rules.
Reason for Repudiation /rejectin : NO REFUND IS GRANTED FOR TATKAL CONFIRMED TICKET
I really dont understand when the message clearly states You are eligible for refund of difference in Fare and when I filed TDR for downgrading

I recharged my UTS ₹500/-. The money wad debited from bank account but not credited to my R-wallet.

Hi support team,
I have booked a tatkal ticket from PCOI to PPTA for LTT SPJ SF SPL (01043) on 5th March, 2023 and date of journey was 6th March, 2023.
For reason train delayed more than 3 hours and The passenger has not traveled, i filled the tdr For the same in irctc against my ticket and the
Status was turned to cr registered, but the Amount was not refunded yet.
I am not sure what else i might be missing to Get amount refunded. Please let me know what i can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 5th March, 2023
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 07-Mar-2023 00:25:57 hrs
Tdr status: CR registered
Transaction ID: [protected]
Tdr zone: EAST CENTRAL RAILWAY (EC)
Registration no: cnr041114w52448
Warm regards,
Gitanjali

Made payment attempts on r wallet and lost series of money. same deducted from paytm as well as direct bank account.

Name: Bhavesh
Username: bhavesh1802
Order ID :[protected]
Payment mode :Paytm

I had booked three tickets from BPL to UJN journey date 29th June 2023, but the train got late from more than 4 hours. I had filed the TDR on the same day at 29-June-2023 at 8:15 am (Before the actual arrival of train at BPL STATION on that very day) .The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR as soon as possible .Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. The total amount for refund was 2199 for all three tickets. I am sharing the tickets details for your reference.

PNR NO - [protected], [protected], [protected]
FROM - BPL
TO - UJN
CLASS - 2A
Train no - 18234
Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

Hi... I have added 500rs to my e wallet but the transaction is failed and amount has been deducted from my card.. Please get me the refund as soon as possible

Hi sir/madam,

I recharged my UTS R-wallet with INR 200 but the amount is not credited to my wallet.

When i checked the payment status on the UTS app, it is stuck at 'Initialize payment'

However, the payment is already processed from my UPI app and the amount is successfully debited from my bank account.

Here are the necessary details:
UTS user ID: [protected]
Transaction date and time: 04/07/2023 09:24:06
Transaction reference number: Oid[protected]@IRCTC

UPI transaction ID:[protected]
Payment made to: [protected]@paytm

Can you please do the needful and credit the amount to my wallet?

I had booked Retirring room, and payment got deducted, I haven't recieved refund yet!

PNR : [protected]
Transaction ID : [protected]

Attached screenshot of payment details also

Tdr ticket refund request

PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO:[protected]
PNR NO: [protected]

Tdr Ticket Refund Request All pnr number mentioned below kindly check and refund soon as possible.

PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO: [protected]
PNR NO:[protected]
PNR NO: [protected]

tdr ticket refund request soon as possible.

Sir, I was booking a tatkaal ticket from Bhopal to Lucknow through PUSHPAK EXPRESS (12534) and after the transaction was completed it showed that the transaction is dropped- no seats available but the money was paid from my account so I want the refund for the same. I am attaching the details of the transaction.

Hi,
Recharged my wallet with Rs.200 money and it has been debited from my account but in recharge history it still showing Recharge initiated wallet balance not get updated. My Account is associated with mobile no [protected].The transaction was made through upi.

It is intimated that while booking a ticket on 19 th June, 2023 my money got deducted but the ticket has not been booked yet. Despite complaining several times, my money has not been refunded yet.Kindly do the needful at the earliest. I am attaching screenshot of the same for your reference.