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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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+91 44 2530 0000
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+91 11 3934 0000
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Mobile
+91 11 2331 1263
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+91 11 2331 1264
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Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 19

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R
Royal pegado
Nov 28, 2022
Dec 5, 2022
This thread was updated on Dec 5, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money Debited from bank account but season ticket not issued on UTS

Hello,

On 28Nov22, i tried to book season ticket through my UTS app with mobile number [protected] for Rs. 1195.00. Money got deducted from my UPI id [protected]@oksbi account, but season ticket did not got issued as the transaction got timed out.

The money debited are shown in my UPI history on GPAY.

Please either credit my RWallet on UTS id [protected] or initiate refund in my bank account for...
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prakashgyawali
from Faridabad, Haryana
Nov 27, 2022
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Train late TDR

Dear Sir, i filed a TDR with PNR No [protected] on 18th November 2022. But now it is showing CR Repudiate. I I wish to bring to your kind notice that my train departed after 5:00 Am rather than 1:20 AM, so it is clear that it is more than three hours late. After 5 i didn't travel in that train and filed a TDR. But now it is cancelled. I request you to kindly look into the matter and consider my TDR request.
Thanks and regards
Prakash...
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A
Arunborra
Nov 24, 2022
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TDR status showing CR Repudiate

Address:Hyderabad

Dear Sir/Madam, I had booked a ticket from GNT to SEC journey date 14 Nov 2022, but the train got late from more than 3 hours. I had filed the TDR on the same day at 14-Nov-2022 05:51Hrs. The status of TDR showing CR Repudiate. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.

PNR No : [protected]
Journey Date: 14 Nov 2022
TDR Date: 14 Nov...
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chiluka2022
from warangal, Andhra Pradesh
Nov 23, 2022
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Request for refund of extra charged amount

Website:www.air.irctc.co.in

Dear sir/ Madam,
This is to inform you that we have Booked a flight ticket from Varanasi to Hyderabad vide PNR Number GPBWQW booked against Transaction id: [protected] on 30/10/2022. In this transaction Extra amount of Rs.1500/- hasbeen Charged for an add-on seat (1A) in front Row, but unfortunately that seat was not allotted to us. During the Web check in process we selected another seat (19A) hasbeen booked against Transaction id:...
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A
Akash2111
Nov 19, 2022
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TDR Rejected

My TDR claim was rejected for PNR no.- [protected].
The train was late for more than 3 hours but still it got rejected....
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M
Mithun@7190
Nov 17, 2022
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Refund issue

Sir, I book 1 tatkal ticket for 4 person. In which 3 person get confirmed and 1 person get waitlisted ticket. All person are in old age group, Soo I decided to cancel the ticket while cancelling one message came from Irctc that you get zero refund....
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S
SunilK Roy
from Delhi, Delhi
Nov 17, 2022
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TDR status showing CR REPUDIATE

I have filed a TDR because train was late by more than 3 hrs. Details as below:
SADHBHAWNA EXP (14016)
PNR: [protected]
ANAND VIHAR TRM (ANVT) to HAJIPUR JN (HJP)
Journey Date: 11 Nov 2022
TDR Date: 11 Nov 2022 | 10:25PM

Now the status is showing CR repudiated.

Please look in to it or please suggest if i can file a case in consumer court?...
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Y
yoprem8
from Delhi, Delhi
Nov 17, 2022
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Refund status of my money

I've ordered some food from Domino's in irctc rail connect app when i was traveling from Kolkata to Visakhapatnam on 29th October in train #07646
When i was in Santragachi I've ordered the food to be delivered in kharagpur from Domino's... No one called me for order confirmation and even after crossing kharagpur railway station no one called me and my food didn't get delivered... When i checked the status of my order they mentioned...
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Anirban09
from Gopiballavpur, West Bengal
Nov 15, 2022
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Complaint against 'Train at a Glance' copy order

Sir,
With due respect I beg to state that I have ordered 'Train at a Glance' copy from IRCTC website on 24 th October.Money has been debited.Transaction id was given but the copy is not yet delivered to my address yet.
Therefore, I would request you to take action against IRCTC so that I may get the copy of 'Train at a Glance' or get the refund of 160/- as early as possible.
Thanking you,
Anirban Mahato...
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I tried to made a recharge of Rs. 300/- to uts r-wallet on 13 nov 2022. Amount debited from my bank account but not credited to my UTS r-wallet nor it is refunded back to my bank account.

Kindly do the needful....
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N
NiroshaRajesh
from Delhi, Delhi
Nov 13, 2022
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Email verification problem

Unable process email verification since 1week help me...
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NiroshaRajesh
from Delhi, Delhi
Nov 13, 2022
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Email verification problem

I am trying to login in IRCTC WEBSITE since last 3days but it was showing verify your email id since that day I was trying but I am not getting any OTP in my email id help me please...
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Harendra8128
from Mahoba, Uttar Pradesh
Nov 7, 2022
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Gender change on ticket

Address:Kharela,mahoba,uttar pradesh-210425

Dear Sir,

I booked ticket for my family but by mistake I forgot to change the gender of my Sister (Rubi Shriwash) I mentioned gender 'Male' in place of 'Female'.

My PNR No : [protected] passenger 2

Now, I want to know the procedure of changing the gender asap.

Kindly inform me if it is possible or not and if possible then how.

Harendra Kumar
Mob : [protected]br...
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Harendra8128
from Mahoba, Uttar Pradesh
Nov 7, 2022
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Gender change on ticket

Address:Kharela,Mahoba- Uttar Pradesh 210425

Dear Sir,

I booked ticket for my family but by mistake I forgot to change the gender of my sister (Rubi Shriwash) I mentioned gender 'Male' in place of 'Female'.

My PNR No :
[protected] Passenger 2
Now, I want to know the procedure of changing the gender asap.

Kindly inform me if it is possible or not and if possible then how.

Harendra kumar
Mob : [protected]br...
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H
Harendra8128
from Mahoba, Uttar Pradesh
Nov 7, 2022
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Gender Correction On Ticket

Address:Kharela, Mahoba, Uttar Pradesh-210425

Dear Sir,

I booked ticket for my family but by mistake I forgot to change the gender of my sister i mentioned gender 'Male' in place of 'Female'.

My PNR No : [protected] Passenger no 2

Now, I want to know the procedure of changing the gender asap.

Kindly inform me if it is possible or not and if possible then how.

Harendra Kumar
Mob : [protected]
Email...
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A
Afeela Ajith
from Thrissur, Kerala
Nov 7, 2022
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Otp limit exceeded

Address:Thaliyapadath house ,P.O Pullur

Iam not able to login to my account and i forgot the password and exceeded the otp limit.I really need to book the tickets and i used the IRCTC authorised confirmtkt app to book the tickets and i completed the payment now am asked to login to my IRCTC account and am not able to recover my password please help me to recover my password as am in a urgent need . Kindly look into this as soon as possible...
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S
saranukeerthy27
from Hyderabad, Andhra Pradesh
Nov 7, 2022
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Irctc refund -zaakpayment

Hi,

My ticket booking transaction got failed on 27th Oct 2022 but not yet amount refunded. This is ridiculous and frustrating with no zaakpay customer care numbers. Please check and refund amount as soon as possible. Attached screenshot for reference....
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S
shilpmihir
from Delhi, Delhi
Nov 5, 2022
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Yahoo.com email is not incorporating email to irctc from February 2022

I have an account in irctc.co.In (User name is shilpmihir. Unfortunately, I am trying to do the email verification through email OTP and mobile verification password. I already got the mobile verification password by an SMS. But, I can't get the email verification password. Please send the email verification password in to my mail ([protected]@yahoo.com) so we can start our booking for Indian Railway....
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Address:chennai

I have an account in irctc.co.in (User name is vmkarthi8). Unfortunately, i forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@yahoo.co.in) urgently....
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Parikshit Kundu
from Kharagpur, West Bengal
Nov 2, 2022
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TDR Request Repudiated Through EDR/ECRS

Address:IIT Kanpur, Kanpur-208016

I got a tatkal ticket booked from the irctc (Indian railway catering and tourism corporation ltd.) detailing :

Transaction Details
PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
Class: SL
Date Of Journey: 21/10/2022
Railway Zone: ER
Bank: SBI Debit
Total ticket fare: Rs 1390
Train No: 22198
From Station: V Lakshmibai(VGLB)...
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