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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Oct 19, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 20

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V
Vijaikanthh
from Dhone, Andhra Pradesh
Jun 29, 2023
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Hi,
Recharged my wallet with Rs.200 money and it has been debited from my account but in recharge history it still showing Recharge initiated wallet balance not get updated. My Account is associated with mobile no [protected].The transaction was made through upi.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    S
    Soumitro.m
    Jun 25, 2023
    Resolved
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    Resolved

    It is intimated that while booking a ticket on 19 th June, 2023 my money got deducted but the ticket has not been booked yet. Despite complaining several times, my money has not been refunded yet.Kindly do the needful at the earliest. I am attaching screenshot of the same for your reference.
    Jun 30, 2023
    Complaint marked as Resolved 
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      J
      jay2ram
      Jun 24, 2023
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      Dear Sir/Madam,
      I have cancelled the tickets(8) from warangal to Tirupati [ train no:12626] last week, i didn't got the refund of my payment which is Rs.3173 i have been calling customer executive and they keep on saying there is a technical issue we can check your refund status please call back after 2 hrs .I'm fed up asking everyday please help me with my issue .
      Details: PNR ([protected] &[protected]) From warangal junction to tirupati 08 July 2023
      Thanks and Regards,
      Pooja Gayathri
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        S
        Shubhendu7
        Jun 24, 2023
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        Pnr-[protected]
        Drain diverted, so I filed tdr. When I enquired tdr was rejected without giving reason. Why this step is taken? I should be given full refund
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          A
          Akpate01
          from Kalyan, Maharashtra
          Jun 24, 2023
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          I'm passenger of 09062 train, my coach is S8 and seat number is 72 SL. Here charging point not working and coach was not cleaned!
          Please fix it 🙏
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            P
            Priyamritha
            Jun 21, 2023
            Resolved
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            Resolved

            On[protected], I tried booking CSMT DURONTO EXP (12290) from Nagpur to Mumbai through IRCTC mobile app. The amount of 1398.60/- was deducted, but the booking was not confirmed. Please refund the amount asap.
            Jun 30, 2023
            Complaint marked as Resolved 
            Received refund
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              K
              Kajal91
              Jun 21, 2023
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              I was depositing Rs 9320 to my irctc e wallet account from my credit card. During transaction, the amount has been deducted from my credit card but it didn't get credited to irctc e wallet and showing failed transaction in E wallet deposit history and money didn't get credited to my wallet. Attachments of E-wallet deposit history and my bank statement has been attached below. Please advice about the refund process.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                V
                vishalpatha
                from BELLAMPALLI, Andhra Pradesh
                Jun 20, 2023
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                DOJ: 07.06.2023
                PNR NO : [protected] and [protected]
                Both the above PNRs numbers are of train 08579 from BVRT ( 23.30 Hrs) to BZA( 02.10 Hrs)
                This train was running late by more than 3 hours and i had a connecting time BZA to BPQ on dated: 08.06.2023 ( at 3.55AM)
                I had travelled in my connecting train from BZA ( 03.55 hrs ) to BPQ ( which reached BZA late) .
                I had to hire a cab from BVRT to BZA so that my connecting train wouldnt miss.
                However this repudiation of the TDR filed is not in line with the system. IRCTC has previously repudiated many PNRs of mine for no reason.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  S
                  Sushantadass
                  Jun 18, 2023
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                  Rs.100/- Debited from my bank account but IRCTC E - Wallet it's showing failed transection, Translation id and payment details are attached below, request for kindly refund the amount
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    J
                    Jatin oza
                    from Pune, Maharashtra
                    Jun 15, 2023
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                    Address: Jatin oza,12A,oza niwas,BH district court shahu nagar Jalgaon 425001

                    My PNR no is [protected]
                    The food supplied in train no.12656 is very rubbish, unhyginic
                    The Quality of Tea is worst than a gutter water.
                    Please take strict action against contractor
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      J
                      Jatin oza
                      from Pune, Maharashtra
                      Jun 15, 2023
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                      Address: Jatin oza,12A-Oza niwas BH session court,shahu nagar nagar Jalgaon 425001

                      The food quality in train on 12656 is very rubbish.The Tea is worst than a gutter water.
                      My PNR no.is [protected] .
                      The train is very old and reputed..
                      But somebody has to complain
                      Take necessary action
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        V
                        vishalpatha
                        from BELLAMPALLI, Andhra Pradesh
                        Jun 14, 2023
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                        DOJ: 07.06.2023
                        PNR NO : [protected] and [protected]
                        Both the above PNRs numbers are of train 08579 from BVRT ( 23.30 Hrs) to BZA( 02.10 Hrs)
                        This train was running late by more than 3 hours and i had a connecting time BZA to BPQ on dated: 08.06.2023 ( at 3.55AM)
                        I had travelled in my connecting train from BZA ( 03.55 hrs ) to BPQ ( which reached BZA late) .
                        I had to hire a cab from BVRT to BZA so that my connecting train wouldnt miss.
                        However this repudiation of the TDR filed is not in line with the system. IRCTC has previously repudiated many PNRs of mine for no reason.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          A
                          amit daftary
                          from Lala, Assam
                          Jun 14, 2023
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                          I have filed a TDR but same was rejected . I have not travelled in the train as coromandal accident happen and train was running late more than 10 hrs. so filed tdr for full refund but same got rejected. So please help and process my TDR.
                          my train number was 12503
                          and PNR no was [protected]
                          so plz resolve

                          Thanks and regards
                          prakash chand daftry
                          [protected]
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            T
                            Tushar731996
                            Jun 11, 2023
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                            I recharged my UTS wallet with 500 rs but even though the amount is debited from the bank it is not reflected in R wallet o[censored]TS app. since 2 days It is showing recharge initiated
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              K
                              KanGupta
                              from Guwahati, Assam
                              Jun 9, 2023
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                              Address: Guwahati
                              Website: www.irctc.co.in

                              Sir/Madam
                              I have booked a ticket on 2/06/23 in Puri Kamakhya Express 15643 for 04/06/23 bearing PNR number [protected] in second amount Rs. 3293.60. On 04/06/23 the train was 13 hours late due to train accident in Balasore. So I have filled TDR for refund. But my TDR was rejected. Please refund my amount as soon as possible

                              Thank you
                              PNR [protected]
                              Date of journey 04/06/23
                              Train no 15643
                              TDR filed due to train late more than 3 hours and passenger not travelled
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              After complaining here my TDR has been registered but repudiated again stating the reason that no EDR has fed against the PNR as the passanger has travelled . It is very shame on railway officials and on duty TTE that they are not doing their duty properly. Please reregister my case and refund my amount immediately
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                                A
                                ARCHANA B N
                                Jun 8, 2023
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                                Sir my r wallet is not showing 500 rs recharged amount which has been debited in my account
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  T
                                  Trina333
                                  from Kolkata, West Bengal
                                  Jun 8, 2023
                                  Resolved
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                                  Resolved

                                  Respected Sir/Madam,
                                  I have recharged my UTS mobile app account (R-Wallet) on 08/06/2023 by the amount ₹200/- through "Google Pay" app. The same amount got debite from my account but it is not credited on my "R-Wallet" in the UTS mobile app. I have refreshed the app so many times but it remains the same.
                                  Please solve my issue.
                                  Thanking you TRINA MONDAL
                                  Jun 9, 2023
                                  Complaint marked as Resolved 
                                  My money got credited. Thanks :)
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Trina333
                                    from Kolkata, West Bengal
                                    Jun 8, 2023
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                                    Resolved

                                    Respected Sir/ Madam,
                                    I have recharged my UTS mobile app account (R-Wallet) on 8/6/2023 of ₹200/- through "Google Pay" app. The money of the same amount got debited from my bank account but it's not credited on my "R-Wallet" o[censored]TS mobile app. I have refreshed so many times but it's showing the same.
                                    Please resolve my problem
                                    Thanking you TRINA MONDAL
                                    Jun 9, 2023
                                    Complaint marked as Resolved 
                                    thanks for solution
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Trina333
                                      from Kolkata, West Bengal
                                      Jun 8, 2023
                                      Resolved
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                                      I went to recharge my UTS (app) wallet (R-Wallet) on 08/06/2023 of ₹200/-. I recharged through "Google Pay" app and money of the same amount got debited from my bank account. But it's not credited in my UTS wallet yet. I have refreshed the app so many times but it still remain same. Please solve this issue.
                                      Jun 9, 2023
                                      Complaint marked as Resolved 
                                      Thanks
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        Prachi.jain
                                        Jun 8, 2023
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                                        I have booked 4 tickets in tatkal from which 2 got CNF and 2 were in waitlist.
                                        When we informed TTE he said we will receive refund for waitedlist and didn't gave us any certificate for that.
                                        PNR number [protected]
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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