Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I Dr. Nagarjuna travelling in sabari express but unfortunately the catering team forcefully purchasing the food items. Catering person name kallu singh bearing mobile number :[protected]. I asked for 20 Rupees mirchi bajjis but he has given for 50 Rupees forcefully and quality of the bajjis also not good getting smell might be belongs to yesterday s food. Please take a action against these people.

I tried to book a ticket with saved passengers list. Then firm detail with gst was entered, which got stuck with "error: please enter proper flat/ door/block." I thought its solution thru its profile/ address update etc. But again new issue generated: "Invalid nationality" issue on profile update. Please guide on Chhajer.[protected]@gmail.com. I've stuck in booking, the travel date is approaching fast.

I had booked an international air ticket through IRCTC Air for an official tour (Transaction Id [protected]). After the airlines cancelled one of the segments, I had requested cancellation and full refund to IRCTC on 19th January, 2023. I was promised that I would receive the refund within 5-7 working days.

It has been more than 3 weeks since then and I have received no refund or explanation for the delay from IRCTC.

I have sent several emails to [protected]@irctc.co.in. They just keep responding with the same following message:
"We acknowledge the receipt of your email and please note that the matter
is already escalated to the respective concerned team as explained
earlier as well. We will take further action, only on receipt of clarification /
instructions from above."

But no further clarification or proper information has been sent to me. I am disappointed and frustrated by the unprofessional customer service of IRCTC Air, which is supposed to be one of the authorised travel agents by Govt. of India!

Hi sir/madam my PNR :- [protected] or Transaction ID - [protected], transaction date 30 Jan 2023, Refund Amount :- 476.4 rs Not Credited in Bank,
Thank you

I had filed for a TDR (ID:[protected]) for my ticket in BBS Rajdhani scheduled to depart from Hijli on 10 jan with PNR:[protected], I waited for the train but it kept getting late so I couldn't travel and filled a TDR, the train was about 18 hrs late and I could not travel.I paid full amount of the ticket (₹1493) and didn't even travel.Now my irctc app shows TDR Repudiate as status and I have not received any refund. Please provide me the necessary refund for the same.

I had recharged R-wallet twice (1st 8th Jan, 2023 and 2nd 5th Feb, 2023) and money has been deducted from my bank account but the R-wallet is not credited with recharged amount yet.
Kindly Look into the matter as I am getting trouble to book the tickets.
UTS app registed mobile number [protected].

Kindly do the needful.
Thanking you.
Yours faithfully

Transaction Reversed!On HDFC Bank DEBIT/ATM Card xx5738 Amt: Rs.2760 By IRCTC11779 On[protected]:15:44:01
Sms received
The above amount not reverse and credit in my accout
Pl. credit in my account...

Respected Sir,
I booked 4 train tickets from H Nizamuddin (NZM) to Secunderabad on 26/06/2022. But the tickets I received was on waiting list. The train ticket was not confirmed hence it got cancelled. But the amount that was charged for the ticket was not refunded to the bank and has not yet received till date.
I humbly request you to consider this and refund the amount that is due to us. The PNR detail and the amount yet to be received is mentioned below.

1) PNR No: [protected]
Amount =3653.69
2) PNR No: [protected]
Amount = 3653.69
3) PNR No: [protected]
Amount = 2744.79
4) PNR No: [protected]
Amount = 3653.69

Kindly consider this and resolve.

Respected Sir,

I booked 4 train tickets from H Nizamuddin (NZM) to Secunderabad on 26/06/2022. But the tickets I received was on waiting list. The train ticket was not confirmed hence it got cancelled. But the amount that was charged for the ticket was not refunded to the bank and has not yet received till date.
I humbly request you to consider this and refund the amount that is due to us. The PNR detail and the amount yet to be received is mentioned below.

1) PNR No: [protected]
Amount =3653.69

2) PNR No: [protected]
Amount = 3653.69

3) PNR No: [protected]
Amount = 2744.79

4) PNR No: [protected]
Amount = 3653.69

Your train booking (MMT Booking ID NR[protected]) is incomplete.

*Please complete your booking by entering your IRCTC password at this link* : https://mmyt.com/e/7lTa6jQH8jb

If you do not remember your password, you can request for a new one using the above link.

If booking is not completed, full booking amount of Rs. 276.63 will be refunded within 5-7 working days. Please ignore if you have already completed booking.

*Link is valid till 11:14 PM, Oct 06.*

We 4 senior citizens are traveling on 23.02.2023 from BRC to NZM by AK Raj (12951) booked tickets in Second AC could not get lower births inspite of age mentioned (PNR [protected]). All the travelling members having knee problems and not able to climb up.

Similarly while returning from NZM to BCR on 28.02.2023 by AK Raj (12054) also we could not got lower births (PNR [protected]) inspite more number of seats were there while booking. How railway can help us in both the cases? What could be the ru;les for senir citizens then?

I am travelling in VandeBharat Express on 04-Feb-2023 vide PNR No. [protected].
At the time of Breakfast, I asked Waiter Mr. Musthafa to give me one Extra Bread. But he said that it can't be given. He can't provide any Extra Bread. And if I need, I have to Pay Cash of one Breakfast Charge of Rs.205/-
Is it OK for IRCTC/Railway for one extra bread, I have to pay Rs. 205/-?...

I have booked exec lounge on 2 feb 2023 . my money was deducted but i haven't received any confirmation yet .

kindly refund me the money back or else book the lounge and provide the confirmation on same number or email

I have recharged sundirect DTH of Rs.1050 through ezrecharge and the amount is been deducted from my account. but its not recharged.
Message reflected in your website as Recharge failed.
Order ID : FWOKAN67963943

It is about the train number 22858 ANVT SRC SF EXP which was 5 hrs late on date 21 dec 2022. I booked 2 tickets having PNR [protected]. Train was late more than 5 hrs from its actual time. So I filed TDR for this PNR. But my TDR application is repudiated. I can’t understand why they rejected my TDR. I want to know why TDR get rejected. My reason for filing TDR is genuine. IRCTC can easily check at what time train was reached at station.I want my full refund for TDR

I deposited Rs. 250 in IRCTC eWallet on 29/12/2022 via GooglePay and the money was debited also. But eWallet shows this transaction as failed. No refund received yet. I herewith attach the transaction details and the screenshot of IRCTC eWallet deposit history. I request to kindly refund the amount.

Good morning,
Sir/Ma'am.,
my name is suryanshu. I have added balance of Rs.100 per UTS APP R-Wallet on 26/01/2023 at 11:03 AM but payment is not showing
please help me asap...

Thank You.
SURYANSHU

Dear Sir/Madam, I had booked a ticket from RIG to CTC journey date 18Jan2023, but the train got late from more than 12 hours.I had filed the TDR on the same day at 18 Jan2023 16:43:39 HRS.The status of TDR showing CR Repudiate. so I have filled the TDR Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours and passengers not travelled. PNR: [protected] Transaction ID: [protected] Date of Journey: 18 Jan2023 Ticket Amount: 2014.30 TDR Filing Date: 18 Jan2023 16:43:39 HR TDR Zone: EAST COAST RAILWAY (EO)

I recharged my Rwallet in Uts app but balance deducted and not reflected in my Rwallet, it shows only inisated

I am trying to book a ticket, payment gets deducted but when entering irctc credentials it says invalid user name and password. Tried to reset as well. When I enter my mobile no or email id, it says its not linked. I have been booking since 3 years. Please resolve this at earliest
IRCTC user id - arumum